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Williams Chevrolet
Traverse City, MI
208 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 208 reviews
October 04, 2011
I went in for an oil change and had made an appointment. The change took 1 hour and 45 minutes. Normally it is about 40 minutes. Several service customers came and went while I was waiting. This is not acce The change took 1 hour and 45 minutes. Normally it is about 40 minutes. Several service customers came and went while I was waiting. This is not acceptable. More
by Rose Schmidtke
Employees Worked With
Josh Mccoy
September 30, 2011
I have dealt with Drew & Mark in the service dept for a long time. I enjoy that they try to work with you on service issues. It's also nice that they try to provide a car for me if the work will take awh a long time. I enjoy that they try to work with you on service issues. It's also nice that they try to provide a car for me if the work will take awhile. My salesman Lonnie Chistipher that I worked with years just retired he was always helpful and was 1 of the reasons I deal with Williams More
by raags2me
Employees Worked With
Drew Denoyer
September 26, 2011
Went to Honda Service for a shimmy in the front of my 2010 Honda Odyssey. Was told that the tires were out of balance, even though I the tires balanced from tire dealer about 4-5 months ago, but ok. Th 2010 Honda Odyssey. Was told that the tires were out of balance, even though I the tires balanced from tire dealer about 4-5 months ago, but ok. Then they performed a Honda World class inspection on my vehicle, and was told that the air filter was dirty and need replacing. I JUST REPLACED THE AIR FILTER LAST WEEK. I was told that the windshield wiper fluid was low and topped off. I CHECKED FLUID WHEN I GOT HOME, AND FOUND IT TO BE NEARLY EMPTY.I was told that the transmission fluid was, "upon the world class inspection", found to be dirty/contaminated. I check fluid myself and looks new, with no burt odor smell. Now I am not sure if they even performed service on this vehicle that they said they did. I have contacted Honda customer service in California and have them try to rectify the situation. However, Sarah Curtis was a joy to work with, and explained everything that need to be explained. However Tech # 1489 sure as xxxx did not do his job (or said he did). More
by johnjeep43
Employees Worked With
Sarah Curtis
September 23, 2011
The dealership was not able to get close to other Honda dealers prices. The person who was supposed to work with me was not available and all the sales person did was try to get me to purchase a lease. dealers prices. The person who was supposed to work with me was not available and all the sales person did was try to get me to purchase a lease. More
by jjjjjjjjjjjjjjjjjjj
Employees Worked With
Tom
September 15, 2011
I made an appointment for oil and filter service, and tire rotation and arrived on time. It took over 2 hrs to perform this service, witch I thought was a little excessive. tire rotation and arrived on time. It took over 2 hrs to perform this service, witch I thought was a little excessive. More
by JAnd702802
Employees Worked With
Josh Mccoy
September 14, 2011
I recently purchased tires at a better price than was available from the "tires-only" shops. Williams didn't attempt to force me into an alternative tire, and had the tires ready to install when promise available from the "tires-only" shops. Williams didn't attempt to force me into an alternative tire, and had the tires ready to install when promised. With the new tires they installed new valve stems at no extra charge, and the tire mounting was properly performed - no driving problems. I have to note that, when I wandered the sales floor while waiting for the tire mounting, there were no sales people available to discuss cars, prices, or availability. This was true in the Honda side and the Chevy side. Shortly thereafter, I noticed some underbody noises on bumps. The Williams tech properly diagnosed the problem, showed it to me at my request, and corrected it at a fair cost. More
by john parsons
Employees Worked With
john fyfe
September 12, 2011
I inquired about a vehicle online due to the fact I live an hour and a half from your dealership. Laurie Irish contacted me about said vehicle. I made appointment to come visit your dealership last Friday an hour and a half from your dealership. Laurie Irish contacted me about said vehicle. I made appointment to come visit your dealership last Friday after work. Upon arrival I was directed to Laurie's office. Where I had to sit and wait while she finished up doing personal business on her computer because she was going out of town for the weekend. Upon completion of her personal business we walked thru your lot looking at vehicles. Nobody could find keys to vehicle I came to look at. After the keys were located so I could test drive the car. She told me to meet her out front when I came back. I returned after test drive and waited for Laurie nearly 20 minutes. She was no where to be found. While waiting I continued to look the vehicle over and found body damage on the passenger rear quarter. This was not disclosed to me before I made the trip. Laurie was not to be found to discuss the pricing including the repairs so I left. I called your dealership on Saturday to talk to a Sales Manager. I was informed the Sales manager was there and the call eventually sent me to his voice mail. I left a message and at this time I have not heard from anyone. More
by backuscreek
Employees Worked With
Laurie Irish
September 10, 2011
From the time I phoned for an appointment for the oil change to the time I paid my bill, I was treated with the utmost courtesy. I feel that the staff is very knowledgable and they genuinely care about change to the time I paid my bill, I was treated with the utmost courtesy. I feel that the staff is very knowledgable and they genuinely care about their customers. The wait time was not overly long like I have encountered elsewhere and I was kept up to date on the progress during my wait. More
by pengwnhunter
Employees Worked With
John Fyfe
September 08, 2011
I have visited this dealership several times in the past and have always been greeted as soon as I pull up. The service personnel are attentive and listen to your requests. The service area is clean as we and have always been greeted as soon as I pull up. The service personnel are attentive and listen to your requests. The service area is clean as well as the waiting area. More
by vsr17230
Employees Worked With
Josh McCoy
September 02, 2011
Great team of folks, always get me in when I need service, quick to return car in a timely manner. Waiting room is comfortable and coffee is supplied while waiting. Great customer service. service, quick to return car in a timely manner. Waiting room is comfortable and coffee is supplied while waiting. Great customer service. More
by jeff leake
Employees Worked With
Josh McCoy
