Williams Chevrolet
Traverse City, MI
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Awesome dealership!! Came in to look at a few vehicles. Skylar was so helpful and knowledgeable, and most importantly he didn't push me into something I didn't want. I cou Came in to look at a few vehicles. Skylar was so helpful and knowledgeable, and most importantly he didn't push me into something I didn't want. I could be happier with my new truck! He let me work at my speed and I got exactly what I was looking for. The sales manager Anthony was also very helpful. Would definitely recommend to friends/family More
Rude sales staff I visited the Williams Chevrolet dealership on Saturday, April 1 after checking their hours on google, which stated they were open until 5pm. When I a I visited the Williams Chevrolet dealership on Saturday, April 1 after checking their hours on google, which stated they were open until 5pm. When I arrived at 4:30, I was greeted with 2 sales persons who were very short with me, informing me that they were closed and there was no finance personnel available and oh, they hadn't gotten around to changing the hours on the door or on their google search. I promptly left, went on down to the Ford dealership, which was also closed. However, the person who was still on the lot couldn't have been more welcoming. In spite of the fact that her resources were limited because they were closed, she went inside and retrieved a salesman's business card for me call on Monday. Thank you Williams Chevrolet for narrowing down my Vehicle choice to Dodge and Ford. More
CAN'T GET THEM TO ANSWER THE PHONE To be honest, I cannot review the service department because they will not answer the phone. When told to leave a message I get disconnected. Tried th To be honest, I cannot review the service department because they will not answer the phone. When told to leave a message I get disconnected. Tried three times and that is it, I'll take it to the competition, they at least talk to you. More
New car lease They were helpful and made sure everything was as it should be,The process was smooth, Matt was very informative and helpful in explaining the vehicle They were helpful and made sure everything was as it should be,The process was smooth, Matt was very informative and helpful in explaining the vehicle and the lease. Dennis S More
Bought a suburban that is junk Back in March we bought a Suburban with higher miles 4 months later is parked in the garage with a blown engine. Feel as if I was lied to about the wh Back in March we bought a Suburban with higher miles 4 months later is parked in the garage with a blown engine. Feel as if I was lied to about the whole entire car after the fact of us taking possession, from little things as it took hours of cleaning and it was still an absolute disaster and disgusting as I found the previous owners mail and Bank information left in car. Two they were fixing this and they were fixing that when after I took possession of the car and none of it has been fixed. Oil was thick and black as if it hasn't been changed in well over a year or longer. (no wonder the engine is blown) then if that wasn't enough I made a review on their Facebook page and was contacted immediately as they were going to help and wanted to. I couldn't believe it but it would have helped out tremendously. Get me to take my car to a local dealer to have it diagnosed and got a loaner vehicle for about a week. Once they found out it was the engine they no longer wanted to help us out. And now I'm stuck with a junk piece of crap car and a large payoff. I've had a few different people tell me that this car should have went to auction and not even put on the lot. My husband has bought a few cars from them and my father-in-law has bought brand new vehicles from them for his company. At this time I can't say that we would ever go back and that it would take a miracle if they were honestly ready and willing to help us with this matter.. best part the following weekend I went out with a couple friends started talking to a couple people out back of a Tavern and it was there very own employees there two men were driving there boss around as he was having some adult beverages. I mentioned I bought a car through them and I was very unhappy they ask who I talk to told them a first name and they knew the last and who he was, started laughing and said to never buy a used car from Williams they only make them look pretty sell junk. If they are used, and reassure me that I would not be getting any help from Williams because that's how they are.. hearing that from their own employees made it really reassuring that I made the right choice about buying a vehicle from them. I wish things could have turned out differently, for me and my family as now we struggle with what we need to do with this suburban... More
Best experience ever in purchasing a new vechicle Sherrill Scogin - was awesome to work with. Very knowledgeable about the truck we purchased. We knew what we wanted when we came there and she deliv Sherrill Scogin - was awesome to work with. Very knowledgeable about the truck we purchased. We knew what we wanted when we came there and she delivered, not pushy and a delight to work with. I have and will continue to recommend to my friends to go see Sherrill for their vehicle needs. Thanks again Sherrill, we love our new truck. David Russell and Colleen Crain More
Very Satisfied Stefanie Uithol - was very pleasant to work with. She stood in the pouring rain, holding an umbrella for us, while she explained the used pickup we w Stefanie Uithol - was very pleasant to work with. She stood in the pouring rain, holding an umbrella for us, while she explained the used pickup we were looking at. She was very knowledgeable about the vehicle and answered anything we asked about it. What a great smile!! She made the sale! More
A pleasure to deal with. Stephanie Uithol - what a top-rate salesperson with a great memory. She remembered a brief visit we made back in May! She was not at all pushy, and wa Stephanie Uithol - what a top-rate salesperson with a great memory. She remembered a brief visit we made back in May! She was not at all pushy, and was very patient with us as we wandered up and down the aisles.We even went back through again making a list of the particulars of our choices. She finally pointed out what she thought was the best purchase for us. She calmly guided us through the process. With her warm and friendly smile, she had us in the palm of her hand. It helped that she had a good knowledge of the vehicles as well ! More
Long wait We were at the dealership for 4 hours. That seems like a long time to buy a car. We new exact,y what car we wanted and test drove it right away. The b We were at the dealership for 4 hours. That seems like a long time to buy a car. We new exact,y what car we wanted and test drove it right away. The buying/financing process took about 3.5 hours. Our salesperson was very young and inexperienced. And it showed. Everyone was nice, but there was A LOT of sitting around waiting. (The other salesperson we dealt with, (Kayla) was VERY nice, knowledgable and helpful.) More
Previously had bad experience with a salesman it was a good experience working with Brianna she a pleasure to deal with and answered our questions especially in towing vehicle with our motorhome it was a good experience working with Brianna she a pleasure to deal with and answered our questions especially in towing vehicle with our motorhome More