Williams Chevrolet

I went in for tires, I made an online appointment for a Monday morning appointment, on a Thursday afternoon. On Friday, I decided to stop in to add an oil change to the appointment, and was told my appoint Monday morning appointment, on a Thursday afternoon. On Friday, I decided to stop in to add an oil change to the appointment, and was told my appointment was not made, so I made a new appointment and added the oil change. The price for the tires out the door installed was $647 dollars, and oil change was $69. I Left and I received notice via text message, stating my appointment for Monday Morning at 9:30 am was set. and an hour later I got another reminder for my 11:30 am appointment. Upon dropping my vehicle off at the service center, the price of the tires went up $20 dollars. When I asked what that was about the service writer tried playing dumb, until I pulled out my paper work from Friday showing the price out the door. He stated he'd take care of that. My vehicle was supposed to be finished after lunch, where they called me then and mentioned I needed valve stems too, and would cost $64. I mentioned to him that they get replaced everywhere else I go when buying tires, and he gave me a run around answer why they didn't do that. he also went on to say I needed many other services as well, typical. My truck was not finished at what would be thought of as a typical after lunch say 1-2 pm. I was called at 4:30 pm that my truck was finished, technically after lunch. I picked my truck up Tuesday morning and questioned the pricing and where my old parts were, he said they probably gotten thrown out and that's what the price is. So I mentioned I hope the parts did not get thrown out (Michigan law states parts must be returned to owner if requested). I pulled out quotes from other suppliers of what the valve stems should cost, and proved they marked them up 100%. I was told my price was better than what they get, and I assured him it was not. At this point a xxxxxxx manager came out to try and put me in my place, were I assured everyone else around could hear what was going on. I did not apologize as I would normally as I have now heard of other stories just like this about Williams Chevrolet in Traverse City Michigan. I did however say to forget the pricing I will just pay it and be done with you. After paying almost $900 for tires and an oil change (originally supposed to be $715), I decided as I was already worked up over this whole situation, to check my oil. The filter was new, so I popped the hood and checked the dipstick. Upon inspection, the oil was cloudy and smelled of gas. So I took a sample to the service desk and asked if the oil looked new, and was assured yes. So I asked what it smelled like, they said exhaust and a little gas. I then proceeded to ask, is that what brand new oil smells like right out of their oil barrels, and got the answer ,"I can assure you it is new oil". They did not even want to prove to me it was new. So for my $69 dollar oil change, they pulled the oil filter, put a new one on, and topped off the oil. They charged me a full price of an oil change, where the only changed a filter and added maybe a quart of oil. Williams Chevrolet traverse City its service center and parts department are nothing but xxxxxxxx and will do whatever they can to capitalize on unsuspecting customers. I am glad I was raised to take care of my things myself, this time I was just blinded by convenience. I strongly urge nobody to use this dealership or its network of other dealers. they will lie and try to bully you into submission. Williams Chevrolet in traverse City Michigan is by far in my experience the worst and most crooked Dealership i have ever had to use! More

Big talkers After making an appointment for an oil change on my 2014 Equinox, I was contacted by 2 workers of Williams asking to appraise my vehicle and make an o After making an appointment for an oil change on my 2014 Equinox, I was contacted by 2 workers of Williams asking to appraise my vehicle and make an offer on it. I agreed. While I waited, I was greeted by a sales lady and asked if they offered me enough, would I be interested in purchasing or leasing at all. I asked about leasing since I do not drive the miles I used to. She explained it all and showed me options within my price range. I told her, as I was not prepared to be in another vehicle that I could not put any money down. She assured me I would not need any money down. After the appraisal was done, they offered me enough to pay off my current loan and the left over $1200 would be put into the lease agreement towards the new car. I was told my monthly payments, and the length of the lease. After 4.5 hours, my license plate was on the new car, myself and my kids were exhausted, they hit me with "we will need $3000 down"... I responded Uhhh no, that was not the deal. Meanwhile, my vehicle was in the service dept that had now closed for the day. I was stuck without a vehicle. How are we supposed to get home now??? I was offered to purchase the vehicle at more of a monthly payment and for 7 years!!! NO I said. I was told to take the new vehicle home with a dealer plate, while they worked to help me fix this issue.... I call back 4 days later, and they hadnt worked anything out, just the offer of purchasing it. I then, took my car to another dealership, who offered me more for my car and got me into a brand new car in 1 hour with no issues... I will never deal with Williams again and have heard many of the same stories. More

They sell junk My husband and I brought a 2013 Dodge Ram from them in July of 2019. Since we have had it he has been able to drive it 20 days off and on all of the My husband and I brought a 2013 Dodge Ram from them in July of 2019. Since we have had it he has been able to drive it 20 days off and on all of the rest of the time it has been having engine work being done on it. They said they couldn't work on it because it is a dodge so we had to take it to a dodge dealership to get the work done which means the warranty we paid extra for makes us pay $200 each time it goes back to get worked on. Something we wouldn't have to pay it Williams worked on it.But then again why should it be getting all this work done on it if it was a good truck. We are pretty sure they knew there was something wrong with it when they sold us the truck. We do now have the state looking into they selling habits. More

Scammed, probably lied to and insulted by the GM Took nephew to dealership to buy a used car. Looked at one he liked and then went to another dealership to look at their vehicles. Came back and tol Took nephew to dealership to buy a used car. Looked at one he liked and then went to another dealership to look at their vehicles. Came back and told the salesman what we wanted to purchase. Sat down and gave him the paperwork to run the credit or could have put the car on a credit card. Another couple walks in and the same salesman talks to them and the salesman comes back to us and states that they are buying the same car. I asked to see a deposit, because clearly we agreed to buy the car first. Salesman states that he had been working with them all day. I was shocked, because they tire kicked him all day, they were going to be purchasing the vehicle. Then this is when it got interesting, I asked the GM to call me and when he did, he was just an arrogant jerk. Told him that we were a family of GM union employees and he responded that he was glad the dealership wasn’t union. Then he proceeded to tell me that the other couple had a credit app in and that they were local (inferring that we aren’t) (nephew is) and the credit app was as good as a deposit. When I questioned that, he said that it was more than an app, but they were approved, but wouldn’t the salesman know that. Then he bragged about the dealership’s 4.6 app rating, when we can all see that it is a 2.9. After reviewing other feedback at least 2 directly reference his shortcomings. Maybe they do such a great business that they don’t need employees, retirees, union members or non-locals to buy their cars. Please share if you are GM. More

CROOKS! They took my mechanics check of the vehicle and sold the car while I was at work! This is the worst car dealership ever! I paid $50 to MY mechanic whi They took my mechanics check of the vehicle and sold the car while I was at work! This is the worst car dealership ever! I paid $50 to MY mechanic while I was at work to inspect a vehicle I was interested in and they took his review of it and sold it THE SAME DAY WHILE I was at work!! CROOKS!! I was approved for the loan but when I test drove this certified SUV it made loud sound while driving so I told them I needed to take it to my mechanic so they did while I was at work. My Mechanic gave them the review and they sold it hours later with that while I was still at work. I was told they were bad news so this just confirms it. I've always used dealerships to buy my cars and I have NEVER had anything like this happen! Only in Traverse City, my hometown. As far as I am concerned they owe me $50.00 and an apology but I know I will never receive either. I pray for all of you, THAT IS WHO I AM! More

Sales manager is a condescending male chauvinist I went here in search of a truck that was everything I wanted and more. I got there and was greeted by skyler who jovially walked me through the basic I went here in search of a truck that was everything I wanted and more. I got there and was greeted by skyler who jovially walked me through the basics of the vehicle and answered all my questions respectfully. It drove well and had a few issues but I was all set to walk off the lot with it as soon as the financial issues settled. Once I was introduced to the sales manager everything went down hill. He started by talking to me somewhat pleasantly however didnt offer a handshake or introduce himself. He interrupted me and my friend who also is a woman, and spoke to us with condescension in his voice. He acted as if the fact that we were women meant we knew nothing about cars and tried to convince me that my 06 jeep w/ ONLY 129,000 on it was worthless. He then tried state it also had power steering issues because he had a hard time dry turning the wheel while it was in 4 wheel drive. He then tried to insinuate that I wouldn't be approved for a loan. Needless to say I haven't been treated with this much disrespect since I was a McDonald's employee. I generally don't post reviews but I don't want another potential buyer going through this. All I can say is, if you're a woman avoid this dealership. Oh, then they lost,my car keys and license..... More

Shannon Hancock was great to work with. Shannon Hancock was great to deal with.low pressure approach with good selection of vehicles to choose from.they made it work for the deal to happen Shannon Hancock was great to deal with.low pressure approach with good selection of vehicles to choose from.they made it work for the deal to happen More

Overall a very smooth transaction. I found a truck I was interested in (used 2017 Ram 1500 Sport) through one of the online search engines. I contacted the dealer through the third part I found a truck I was interested in (used 2017 Ram 1500 Sport) through one of the online search engines. I contacted the dealer through the third party site. The next morning Skylar had emailed me and then began to text to answer any questions I had. He was helpful, but not pushy. Later that day the price dropped and Skylar contacted me the next morning to see if I had purchased another truck I was looking at. We talked a bit that day and decided to touch base again on Monday. I live 7+ hours away from the dealership. Skyler assisted in getting me the info I needed for my credit union to process the loan. Once they knew I was serious, they agreed to hold the truck until I could arrive. Everything about the truck was as it had been described. Skyler answered any questions I had. We had a few minor hiccups while completing paperwork, but overall it wasn't a big deal. During some downtime, they even assisted me in getting my rental car dropped off. I could not find the vehicle I did, in the condition I did, and at the price anywhere else. I did find some that were close but their history was questionable. I would not hesitate to make the trip in the future for another purchase. More

Needed some service work and George was great, George was very helpful and got my car done in a timely fashion also explained what the issue was and what needed to be done George was very helpful and got my car done in a timely fashion also explained what the issue was and what needed to be done More

Awesome dealership!! Came in to look at a few vehicles. Skylar was so helpful and knowledgeable, and most importantly he didn't push me into something I didn't want. I cou Came in to look at a few vehicles. Skylar was so helpful and knowledgeable, and most importantly he didn't push me into something I didn't want. I could be happier with my new truck! He let me work at my speed and I got exactly what I was looking for. The sales manager Anthony was also very helpful. Would definitely recommend to friends/family More