Williams Buick GMC
Charlotte, NC
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Kevin goes above the call of duty for the customer. He Kevin goes above the call of duty for the customer. He is always courteous and polite. He has helped me with XMRadio and ONSTAR. Both were turned Kevin goes above the call of duty for the customer. He is always courteous and polite. He has helped me with XMRadio and ONSTAR. Both were turned off early because the vehicle had been transferred from another dealer. Kevin took care of both for me. More
I was approached quickly for assistance. The representative did not try to up-sell me on the most expensive car or model. I felt as though he was listening to what I was looking for, rather than representative did not try to up-sell me on the most expensive car or model. I felt as though he was listening to what I was looking for, rather than trying to sell unimportant options. Completion of the sales process was longer than I had expected. More
Dealer was very customer focused and responsive even after the sale. Very good experience overall. Have already recommended to others. I have purchased a new car every 2 years for the past 16 years a after the sale. Very good experience overall. Have already recommended to others. I have purchased a new car every 2 years for the past 16 years and this was the least painful experience yet. Would definitely go back. More
I enjoyed working with Robert. I have worked with Bill Morgan in Service Dept and have a great repor with him. Everyone in the showroom area was friendly, made me feel comfortable and listened to what I w Morgan in Service Dept and have a great repor with him. Everyone in the showroom area was friendly, made me feel comfortable and listened to what I was saying. Robert and the managers worked with me regarding the purchase of a new car. I did not really feel pressured except in the finance department, but then he had an obligation to try to sell other options and services. I have worked with Folger Buick since 1988 and have always had great treatment and service. I would recommend Folger to anyone. More
Price with almost 9,000 miles and being a 10 when 11's come out in approx four months. Great service and very easy in & out. Sales person was wonderful and as well as the sales mgr. Overall a very positiv come out in approx four months. Great service and very easy in & out. Sales person was wonderful and as well as the sales mgr. Overall a very positive experience. Excited about the new vehicle. happy we bought from Folger and would definately recommend. Tks! More
Bob Matzke provided us with great assistance with the purchase of our used Buick Enclave. I wouldn't hesitate to recommend him and Folger Buick! We added a few extras to the car, and Bob made sure that purchase of our used Buick Enclave. I wouldn't hesitate to recommend him and Folger Buick! We added a few extras to the car, and Bob made sure that all was taken care of and that we had a loaner to use while they completed the car for us. More
I THANK JAMES AND ALL THE STAFF AT FOLGER KIA FOR HELPING ME TO GET MY FIRST CAR IN MY NAME. IT WAS HARD FOR THEM, BUT THEY DID NOT GIVE UP UNTIL THEY PUT ME IN A CAR.I FOUND THE CAR I WANTED AND THEY HELPED ME TO GET MY FIRST CAR IN MY NAME. IT WAS HARD FOR THEM, BUT THEY DID NOT GIVE UP UNTIL THEY PUT ME IN A CAR.I FOUND THE CAR I WANTED AND THEY HELPED ME TO GET IT. THANKS AGAIN KAREN BROWN A SATISFIED CUSTOMER SO FAR. More
I brought my wife's 2007 Buick in to have an alignment service. Bill Morgan greeted me with a smile; as he always does, as well as a cordial greeting. He took my car in, and told me to get a cup of coffee service. Bill Morgan greeted me with a smile; as he always does, as well as a cordial greeting. He took my car in, and told me to get a cup of coffee. The service was fast and efficient. Bill Morgan kept me up to date on the progress; and informed me immediately, when the service was completed. Bill Morgan is very knowledgable and keeps us abreast on additional sevices that may need to be done. He is a very valuable asset to Folger's dealership; and he always fulfills what he promises. He makes it a very plesant experience every time that we bring our cars in for service. More
I wanted to take this opportunity to inform you of the great automobile purchase experience I had at Folger Automotive. Living out of state it is sometimes difficult to gain adequate and factual informati great automobile purchase experience I had at Folger Automotive. Living out of state it is sometimes difficult to gain adequate and factual information about the auto you are looking for. Many times I have arrived to view or purchase a vehicle and find that it has not been represented to be exactly what I m looking for or the condition is not as described. This is where Ricardo Martinez and your dealership performed flawlessly. I had spoken with Ricardo Martinez about the vehicle desired and my expectations on condition and appearance. Not only did Ricardo represent this vehicle honestly and accurately but personally took his time to evaluate the automobile to the last detail I had requested. The actual purchasing experience once I arrived was professional and quick due to our prior long distance conversations. After planning a trip of 8 hours this is exactly the experience you are looking for. I would like to recognize Mr. Ricardo for his honesty and attention to the detail mentioned above. When I am in the market for my next automobile purchase Folger Automotive will at the top of my list of places to check first. More