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Williams Buick GMC
Charlotte, NC
349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 349 reviews
November 07, 2016
Oil change and tire rotation Lori was great! Thank you for such fast and great service. Didn't try to push me into anything. I will definitely be coming back. Lori was great! Thank you for such fast and great service. Didn't try to push me into anything. I will definitely be coming back. More
by Ashley Townsend
Employees Worked With
Lori Turner, Sam Gardner
September 18, 2016
First oil change on my new vehicle for free service for this I had a 10:00 appt and waited 15 minutes before being checked in and I was there 1 1/2 hours everyone was very busy got my first free oil change I had a 10:00 appt and waited 15 minutes before being checked in and I was there 1 1/2 hours everyone was very busy got my first free oil change More
by Tigergirl
Employees Worked With
Larry Atteberry
August 13, 2016
Very accommodating exp They worked us up a great deal - our salesperson was fantastic - great terms on a virtually brand new car 2015 silver Buick Verano Very happy They worked us up a great deal - our salesperson was fantastic - great terms on a virtually brand new car 2015 silver Buick Verano Very happy More
by James0317
Employees Worked With
Justin Nash, Aaron Springer, Mac Chiagru
July 13, 2016
Gene Simmons is an absolute gem! Gene went above and beyond to make my dream of buying a new car a reality. I know I would not have received this great of offer on my trade; and his Gene went above and beyond to make my dream of buying a new car a reality. I know I would not have received this great of offer on my trade; and his willingness and genuine concern to help get me into a new car, from any other dealership in Charlotte. Working with Gus on the financing aspect of the deal was pleasant as well; made me feel very comfortable and felt he had my best interest in perspective in conjunction with the dealership. More
by Sonia
Employees Worked With
Gene Simmons, Gus Ghannam
July 03, 2016
Great Service I explained the problem over the phone and was told what it could potentially be. I made an appointment for the next afternoon and within 20 minutes I explained the problem over the phone and was told what it could potentially be. I made an appointment for the next afternoon and within 20 minutes the issue was resolved. They were efficient and professional to deal with. More
by Sue
Employees Worked With
Scott Holloway
June 14, 2016
Great Deal - Great Service Bought 2005 Buick LeSabre for good price. They fixed a problem at no cost the next day. They demonstrated professional caring service. BUY FROM THE Bought 2005 Buick LeSabre for good price. They fixed a problem at no cost the next day. They demonstrated professional caring service. BUY FROM THEM! More
by Dennis
Employees Worked With
Justin Nash, Mac Chiagru, Gus Ghannam, Scott Holloway
June 03, 2016
A great deal gone south I've tried to take what started out as the best car buying experience I've ever had from turning into a negative, however it's no fault of my own. Sto I've tried to take what started out as the best car buying experience I've ever had from turning into a negative, however it's no fault of my own. Stopped in by chance on 5/28/16 after being shafted on a deal at City Chevrolet. Was greeted and taken amazing care of by Rashad King. From start to finish one of the finest salesman i have ever encountered. He treated us fairly and with respect. Was very aware of our concerns and how we expected the transaction to go. The guy practically ran from place to place as he juggled multiple sales and tried to crank some satisfied people out the door. After many many car buying experiences, i can say that this was the fastest one ever. We came to terms relatively easily on our used Acadia and after voicing my concern over why it was not certified while other vehicles of similar model and trim package were even though they had more miles, Rashad went and got the truck certified for us! A nice bonus Handshake deal on terms that included certain "issues" being fixed prior to delivery. Statement made was "how about we do the deal today (Saturday) and i'll have the guys fix those issues and deliver the truck Tuesday to your house or work". Great! Did financing, transfer, trade in, full paperwork package and left with a very nice loaner and very much looking forward to Tuesday. Here's where it turns south........ Received email from finance department about missing some paperwork and needing something signed. Not a huge deal, but when i saw it was the purchase contract and invoice i was a bit shocked. Print, sign, scan, send. Some of my time Tuesday came and the truck was not done. Reason given - Monday was a holiday. I'm sorry, but this is not my concern as the consumer. A promise made should be delivered upon. Was told "we are shooting for tomorrow" (Wednesday). Wednesday came and received a voicemail from the general manager Justin Nash informing me the truck was still not done for various reasons and his exact phrasing used was "I know, excuse, excuse, excuse". Was told truck would definitely be done Thursday. So to recap, 5 days of owning a truck and still didn't have it in my possession. Thursday came and Rashad was going to deliver the truck himself which was a nice gesture. He also got me a new set of floor mats at no cost as it was a used truck. Nice Rashad arrived and the body work looked good. They were able to get the hail dents out and buff most of the scratches that come with a used vehicle. However there were only 5 things that were noted needing attention, and they only got 4 of them. The hitch area cover plate was only mounted by one fastener and they were supposed to replace it. It wasn't. They are now supposed to be mailing me the fastener and i will install it. More of my time Now here it is 6 days later and i find out from my bank that the dealership has not even contacted them for a payoff yet on my trade in and i will be responsible for my next payment coming due in several days or be assessed a late fee. I'm fine with paying one payment if i am to be reimbursed, however this is more of my time that i have to spend. Tried to contact Justin Nash, no answer after several attempts. Tried to contact finance several times and got an automated message that their voicemail box is full. finally just kept calling thru the switchboard until I happened to get Rashad completely by chance and he was going to contact finance for some resolution. My time as the consumer is the most precious aspect of any deal and i certainly feel that in the past 6 days my time it is only important to me Thank god for Rashad More
by xx
Employees Worked With
Justin Nash, Rashad King
May 26, 2016
Great deal I give Williams Buick a 5 star rating because they gave excellent service and treated me like family. I have driven a Buick for 35 years and love the I give Williams Buick a 5 star rating because they gave excellent service and treated me like family. I have driven a Buick for 35 years and love them all. More
by Tigergirl
Employees Worked With
Gene Simmons, Gus Ghannam, Scott Holloway
May 11, 2016
Gene simmons I live in Michigan, my mom lives in Charlotte, I called Williams Buick from work to do the leg work on a Buick Encore for my mother, I explained the t I live in Michigan, my mom lives in Charlotte, I called Williams Buick from work to do the leg work on a Buick Encore for my mother, I explained the terms I wanted, and my mom situation, she being new to Charlotte, Gene Simmons told me don't you worry, I'm gonna take great care of your mom, today after work my mom called me, she said Gene had done everything he told me that he would, and treated her with great care and respect, she also said the finance guy was awesome as well( I only know that his name is Gus) I highly recommend Williams Buick, and Gene Simmons in particular, this guy has earned a customer for life, this is the way business should always be done, kudos Gene, kudos Gus, kudos Williams Buick!!! More
by Cdotyaba1
Employees Worked With
Gene Simmons, Gus Ghannam
April 28, 2016
Great place to buy a vehicle !!! Pleasure doing business!!! They don't play games like a lot of dealers. I will shop there again when I am in the market for a vehicle !!!! Pleasure doing business!!! They don't play games like a lot of dealers. I will shop there again when I am in the market for a vehicle !!!! More
by horner8248
Employees Worked With
Gene Simmons, Gus Ghannam
