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Williams Buick GMC
Charlotte, NC
349 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 349 reviews
November 03, 2017
Service Good service and quick turn around while I wait for the car to be serviced Good waiting room while car is being service. One problem was not fixed Good service and quick turn around while I wait for the car to be serviced Good waiting room while car is being service. One problem was not fixed but was told to come back if light come on again More
by Ernest
Employees Worked With
Ronald Taylor, Larry Atteberry
November 02, 2017
it was ok for the least part The experience was good in the beginning. I was greeted by a friendly saleswoman. She was happy to help me with the cars I saw online and to test driv The experience was good in the beginning. I was greeted by a friendly saleswoman. She was happy to help me with the cars I saw online and to test drive them. The part i wasn't happy about was the part when it came to actually purchasing the car. I felt like There was time wasted. i was waiting hours to get the process done. She indicated that I was waiting on someone. Which seemed like he was not in the building at the moment. I still dont understand why the process took so long. i was ready to sign papers and buy this car but, i was waiting on someone. you all dont have more than one person to do this last process i needed to go thru? i started at this dealership around 1pm and finally left after 8pm. 7 hours? i had cash in hand too. Then the next day im waiting for hours for the call that my car is ready to be picked up. my car should have been first in line to get ready for me for that day. i was expecting a call that morning to come and get my car. I didn't get a call till around 4pm that i can come and pick it up. then i finally get there and im handed the keys but, im expected to find the car on the lot by myself. no one helped me find my car i just purchased from you all. i wasn't pointed in any direction where my car is parked. seriously? felt like you all gotten my money and you all were done with me and my business. and why wasn't a car fax report put in the papers that i was given? and im not happy about after looking under the car it looks like there was damage to what looks like a plastic air director piece is damaged. im assuming as a car dealership you all inspect your cars fully when you get them. why couldn't this be replaced before selling? More
by Ryan
Employees Worked With
alisa cambell
November 02, 2017
Very professional, smooth transactions Your associate, Dom Lariccia, was very accommodating in helping to determine how our handicap equipment - wheelchair, walker, etc fit in car. His hel Your associate, Dom Lariccia, was very accommodating in helping to determine how our handicap equipment - wheelchair, walker, etc fit in car. His help much appreciated More
by Traveling SrBucks
Employees Worked With
Jeremiah, Finance Dept, Dominic Lariccia
October 28, 2017
Always good service! Upon arrival, I am always greeted pleasantly and greeted by my name. My service rep today was Hunter and he is always polite and professional. The ser Upon arrival, I am always greeted pleasantly and greeted by my name. My service rep today was Hunter and he is always polite and professional. The service on my car did not take too long and when I made mention of one small thing that was overlooked, Hunter was very quick to get it taken care of. More
by Jlojams
Employees Worked With
Hunter
October 26, 2017
Gene was top notch to deal with and very knowledgeable. Gene had all the paperwork complete and correct prior to my visit including my OnStar account, XM radio, etc. He's extended every courtesy to make th Gene had all the paperwork complete and correct prior to my visit including my OnStar account, XM radio, etc. He's extended every courtesy to make this a painless purchase! More
by Nick Honko
Employees Worked With
Nick Honko, Gene Simmons
October 23, 2017
Warranty Repair and Oil Change Friendly service employees Completed in a timely manner Loaner car provided (oh so helpful!!) Thanks for taking such good care of us! Will return Friendly service employees Completed in a timely manner Loaner car provided (oh so helpful!!) Thanks for taking such good care of us! Will return anytime service needs to be done!! More
by Lrunty13
Employees Worked With
Lori Turner
October 14, 2017
Consistent great service. I am very happy with my Denali. And the service I have received at Williams has been consistently excellent. They are quick and courteous. And rea I am very happy with my Denali. And the service I have received at Williams has been consistently excellent. They are quick and courteous. And reasonable. Very happy with my experience to date. More
by Larry
Employees Worked With
There was another gentleman that really was my main service person this trip but I don’t remember his name. , Lori Turner
October 13, 2017
service lori is great and I was actually there early and she let me drop off and got the loaner ready quick. My ride was clean and ready to go when promised lori is great and I was actually there early and she let me drop off and got the loaner ready quick. My ride was clean and ready to go when promised More
by turfguy
Employees Worked With
Lori Turner
October 12, 2017
Very professional, friendly. Explained everything in detail. Bill was very professional, friendly and informative. I Enjoy working with your service professionals. I feel confident that I am listened to and the Bill was very professional, friendly and informative. I Enjoy working with your service professionals. I feel confident that I am listened to and the service department will work to take care of everything necessary. More
by Cage,brenda
Employees Worked With
Bill Morgan
October 11, 2017
A/C service problem Ronnie Taylor service consultant understood what my problem was and gave me a detail description of what and how the problem would be corrected along Ronnie Taylor service consultant understood what my problem was and gave me a detail description of what and how the problem would be corrected along with the cost of the repair so there would not be any surprise when I paid for the service. The price, I think was to high. More
by jt
Employees Worked With
Ronnie Taylor
