Williams Buick GMC

Fantastic service Bought a 2011 Infiniti QX56 sight unseen from Gene Simmons. Talked with Gene over several days did not have time to drive to Charlotte asked him to re Bought a 2011 Infiniti QX56 sight unseen from Gene Simmons. Talked with Gene over several days did not have time to drive to Charlotte asked him to review the car test drive and get back to me. He did so in a timely fashion sent more photos and the car was exactly as he represented it. Gene took care of all the paperwork and had the car delivered to Charleston South Carolina within 24 hours.service was above and beyond!! Dealing with Gene was dealing with somebody I felt like I knew for years not your typical car salesman at all!! I highly recommend him. More

Great customer concern Everyone was friendly and courteous and kept me informed about the status of the diagnostic steps being performed on the vehicle. Unfortunately, the t Everyone was friendly and courteous and kept me informed about the status of the diagnostic steps being performed on the vehicle. Unfortunately, the trouble cleared without a definitive fix. More

hasstle free From the initial appointment made, the staff was great. Weather was bad that day so they called to see if we were comfortable coming in. Everyone we m From the initial appointment made, the staff was great. Weather was bad that day so they called to see if we were comfortable coming in. Everyone we met was courteous and the process was as simple as could be. (Have had long brutal experiences at past dealers). More

Great The employees always welcome me by name and make me feel like they care that I am satisfied. I always enjoy working with the service team and William The employees always welcome me by name and make me feel like they care that I am satisfied. I always enjoy working with the service team and Williams GMC. More

Pleasant experience with no pressure. Our salesman, Hatcher Williams was professional and patient. He answered every question that we had. He understood what we were willing to pay and d Our salesman, Hatcher Williams was professional and patient. He answered every question that we had. He understood what we were willing to pay and did not try to discourage us. We have been shopping for a car for several months, and were not going to rush into the purchase. Hatcher understood that the Enclave is what I wanted, and he and Williams Buick worked with us to make it happen. We knew what we wanted to pay, and we were not given excuses as to why it couldn't happen. They made it happen. The signing process was very smooth and comfortable. Additional options with extended warranties and other services were offered, but we did not feel pressured to purchase what we did not want. Extremely friendly staff. We would recommend this dealership to family and friends, and we would return for future purchases. More

Was very pleased with our service. Gene was able to find the car I wanted and had it here within a day. Everything went fine the day I picked it up. It was a very pleasant experience Gene was able to find the car I wanted and had it here within a day. Everything went fine the day I picked it up. It was a very pleasant experience and I am very happy with my Red Cascada!! Still learning all the buttons but Gene was wonderful. Spent 45 minutes in the car with me explaining things. Thank you Gene!! More

Service Department The Encore vehicle inspection was done in a timely manner at a conveniently scheduled time. Team members were prompt in processing the intake procedu The Encore vehicle inspection was done in a timely manner at a conveniently scheduled time. Team members were prompt in processing the intake procedure. My concerns were addressed and investigated. The lounge is always neat, clean, attractive, roomy and well-stocked with reading material and coffee. This dealership has a team with excellent communication skills. More

Buying my Encore My salesperson Macmillan Chigaru was excellent and attentive to my needs. This was the first time I've ever bought a vehicle alone. I was married for My salesperson Macmillan Chigaru was excellent and attentive to my needs. This was the first time I've ever bought a vehicle alone. I was married for 43 years and my husband always took care of purchasing an automobile. Everyone told me to not go alone that car dealers cannot be trusted but this was not the case with Mac. I will be back when my 3 year lease ends and hoping that Mac will be there when I return. More

great job Went in for a tire issue Thanksgiving week no apt. Told estimated time would be 3 to 4 hours. They took care of the tire, did oil change AND took care Went in for a tire issue Thanksgiving week no apt. Told estimated time would be 3 to 4 hours. They took care of the tire, did oil change AND took care of an recall item and I got out 2 hours earlier the estimated. Service dept. ROCKS. Awesome job. Thank you More

Experience on leasing my new car Kevin let Gene know I was coming to look at a Buick Encore to lease. Gene was fully prepared when I set my appointment up and was able to show me exac Kevin let Gene know I was coming to look at a Buick Encore to lease. Gene was fully prepared when I set my appointment up and was able to show me exactly what was available and my options. Both of these employees are a credit to Williams Buick, I would not deal with anyone else and hope to have a long relationship with this dealership. No negatives experienced at all. More