Williams Buick GMC

Trade in for a new vehicle As a customer of this dealership coupled with brand loyalty (27 years for both), did not hesitate to return for a new vehicle. Gene Simmons went out o As a customer of this dealership coupled with brand loyalty (27 years for both), did not hesitate to return for a new vehicle. Gene Simmons went out of his way to find the car that I wanted. Excellent interaction and service. More

New Car experience My wife and I just had the best ever new car purchase experience. We had the great pleasure of working with Mr. Gene Simmons. Gene treated us like fam My wife and I just had the best ever new car purchase experience. We had the great pleasure of working with Mr. Gene Simmons. Gene treated us like family, and made us feel very comfortable as he navigated us thru the purchase of our new Buick Verano. We can not say enough good things about this experience. It was the best car purchasing venture we have ever had. We will be back to see you for our next new car. Thanks Much. Mike and Cathy Cummins Charlotte, NC More

Excellent Customer Service I purchased a Buick Encore Essence last month and Mike Waldo was great! His professionalism and courteousness was refreshing! He wasn't overbearing wh I purchased a Buick Encore Essence last month and Mike Waldo was great! His professionalism and courteousness was refreshing! He wasn't overbearing which made the experience pleasant. More

Larry was very professional and informative I was treated professionlylly, the hospitality was on spot. Service was of good quality. The price was a bit steep. However, everything was carefully I was treated professionlylly, the hospitality was on spot. Service was of good quality. The price was a bit steep. However, everything was carefully explained. More

Service visit Trouble with fan. Diagnosed problem quickly and then offered loaner car while the kept car to make repair. Appreciated timely diagnosis and helping Trouble with fan. Diagnosed problem quickly and then offered loaner car while the kept car to make repair. Appreciated timely diagnosis and helping me keep my regular schedule with a loaner. More

Great experience at Williams buick gmc Went in looking at used truck and ended up buying new one. Justin and Dom went out of their way to get me what I wanted. I was waiting for insurance Went in looking at used truck and ended up buying new one. Justin and Dom went out of their way to get me what I wanted. I was waiting for insurance settlement and Justin let me drive the truck for five days. That impressed me. The finance mgr was great also, all in all this was a great experience.I recommend WBGMC to everyone!!! More

Dishonest Sales Team This dealership should be investigated for fraud. I am about to file a complaint with the State AG. The dealer posted a price on its website and then This dealership should be investigated for fraud. I am about to file a complaint with the State AG. The dealer posted a price on its website and then turned around once I got to the dealership increased the price. Additionally, once I had a signed contract and took ownership of the vehicle, two weeks later the dealership contacted me asking for additional money to payoff my old vehicle. When the dealership finally made payment for my old vehicle, the payment was late. I provided the dealership with a 14-day payoff amount that was verified the day the sale was finalized and the dealership made payment 11 days after the payment was due. This caused me to accrue interest and it affected my credit. The dealership never attempted to rectify the problem. It was their fault payment was late to my leinholder and they are not taking responsibility for their mistake. It was a mistake doing business with this dealership and I will pursue every avenue to seek justice for the undue stress this dealership caused my family and I. Better Business Bureau is the next stop on my contact list. There are currently 15 complaints against this dealership on the Better Business Bureau website. So I advise any consumer to proceed with caution when looking to do business with Williams Buick GMC. Lastly, the dealership delayed in submitting the vehicle registration paperwork. Thus, forcing me to submit a complaint to the North Carolina Division of Motor Vehicles. If a business operates in this manner and fails to make things right with the customer, the businesss should have their license revoked. The saddest thing about this entire situation is that the dealership still has not taken responsibility for their actions. It is the dealerships responsibility to verify payoff information at the time of sale, not 2 weeks later. Nonetheless, the dealership was paid on time for the new vehicle and yet they decided not to submit the vehicle registration paperwork, with intentions of causing legal problems for me. It would have been understandable for the dealership to payoff the entire balance of my previous vehicle, then ask for reimbursement for any overpayment. However, the dealership willfully paid the shortage amount leaving me responsible for paying the remaining balance to the leinholder, which I paid. This whole experience has been nothing but miserable and I will never do business with this dealership again. More

GMC Acadia Great no hassle sales experience and service has been super easy and well managed each time we have been there for any reason, big or small Great no hassle sales experience and service has been super easy and well managed each time we have been there for any reason, big or small More

Great service! Kevin Dawkins and Larry Atteberry ae the very best. Service way beyond the call of duty! I recommend them highly - they are dedicated to helping the Kevin Dawkins and Larry Atteberry ae the very best. Service way beyond the call of duty! I recommend them highly - they are dedicated to helping the customer! More

service team Always courteous and thorough. I never hesitate to contact the service team . Have always been efficient with my time and careful to cover all service Always courteous and thorough. I never hesitate to contact the service team . Have always been efficient with my time and careful to cover all services More