Wilkins Mazda - Service Center

We had the wrong date for the appointment and you got us in anyway thank you in anyway thank you More

Not happy with the service at all. Me getting service at this location caused me to lose my car. I asked for a key to be made. One single key just like the one I had before. My key ope Me getting service at this location caused me to lose my car. I asked for a key to be made. One single key just like the one I had before. My key opened the door and started the engine. For some reason they didn’t understand that and made only a key that starts the engine. Which still makes no sense to me what so ever. Being the same key starts and opens the door and the hatch actually. How all of a sudden does my car need two separate keys. I picked the car up and went to get groceries. Upon coming out the store I can’t get into my car. I called them and of course it was no help because now service is leaving FOR THE WEEKEND. I exhausted my road side tows and had to take a Lyft back to u hotel. I’ve cream sandwich’s were ruined too. Went to check on my car the next day and it was GONE. The store had my car towed $165 to get it back and since I just paid $625 to Mazda I didn’t have the funds to get my car back. Every day they added an additional $45 to the tow. More

Lee was great and he tried to work w/me. The visit prior due to a horrible word choice of words from Nick there was a miscommunication that cost me 430.00. This could’ve been avoided. I’m st The visit prior due to a horrible word choice of words from Nick there was a miscommunication that cost me 430.00. This could’ve been avoided. I’m still waiting to hear back from someone. I don’t feel I should be held responsible for that charge. More

The dealership was clean. They offered free water and coffee. I received my complimentary car wash. They offered free water and coffee. I received my complimentary car wash. More

As far as the appoinment ease and quick turn around, it was flawless. The only complaint, and a very minor one, is that I had to flip the plastic doohicky that holds the floor mat in place upside down bec was flawless. The only complaint, and a very minor one, is that I had to flip the plastic doohicky that holds the floor mat in place upside down because that is the only way to make stay down. The tech must have flipped rightside up and did not notice that it did not work properly. My bad for forgetting to mention it though. More

The best service! Quicker than anticipated and an absolute ease to work with. I would highly recommend! Quicker than anticipated and an absolute ease to work with. I would highly recommend! More

Excellent service, very accommodating waiting area, check in attendant was pleasant and always kept me posted on status of my car. check in attendant was pleasant and always kept me posted on status of my car. More

kind, helpful and very quick service, with prompt call backs to answer all of my questions. backs to answer all of my questions. More

Did not accurately diagnose and fix the problem. No effort to offer something for incorrectly fixing two things that cost 700 dollars and the problem persists. No effort to offer something for incorrectly fixing two things that cost 700 dollars and the problem persists. More

Very personable service and they do a nice job. Happy with their service and wk. Happy with their service and wk. More