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Wilkins Mazda - Service Center

Elmhurst, IL

4.5
114 Reviews

114 Reviews of Wilkins Mazda - Service Center

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August 08, 2023

$189 just to detect to check why MIL light is on. Not really fare. I reached on time but my vehicle was standing outside the garage for 45 mins. Total time taken just to find out the issues was 3 hou More

by Abhi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar Barhoum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal
Aug 08, 2023 -

Abhi responded

Not recommended at all. Charges are very high. 3 hours of wait time just get vehicle serviced or to find out the issue. Issues are injected while servicing and then again you will be charged more just to find out the problem. And then you will be asked to pay more to fix the issue. Think twice before you go to this place.

Aug 08, 2023 -

Abhi responded

NA

Aug 08, 2023 -

Wilkins Mazda responded

Abhi, Thank you for the review. Our technicians work on an hourly rate, and inspecting a vehicle issue is not a no charge. If you would have had us fix the car, the diagnosis time would have been used qwords the repairs. Hopefully this clears things up and we are able to service your vehicle in the future. Steve Foresta Operations Manager

August 03, 2023

The customer service was excellent. The dealership was very clean in the waiting area was very nice. More

by SSTELTER513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

Customer service in every area has been great. The service people treated me with respect and were extremely helpful. I am impressed with Wilkins Mazda. More

by pierceden939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Banta, Barry Eisenman
August 01, 2023

The customer service was great! They consulted with me before doing any repairs. I also had one additional thing for them to look at and they did so without hesitation. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesica Vidal
July 30, 2023

Very easy to make appointments. Convenient times. Friendly staff. I was well informed of status throughout the visit. More

by marlawills1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Barhoum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal
July 29, 2023

Good service, didn’t have to wait to long. Friendly staff. Would come to this location again. More

by cradzienta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Barhoum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesica Vidal
July 28, 2023

Excellent! !!! Professional, polite, thoughtful for the expressed concerns of the customer, answering any related questions. Great! More

by ABIRLIBESCU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Barhoum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blaine Allred
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan , the technician , Barry Eisenman
July 28, 2023

Scheduled promptly, completed on time, etc etc etc etc etc etc etc etc etc etc More

by KENNETHBBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have no idea
July 28, 2023

Andrew Merki was excellent and explained the service being done very well. Sales and the Service dept are always very kind and knowledgeable. More

by elizabeth.fiorino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
July 24, 2023

I had a quick & easy experience at Wilkins Mazda, they were to the point & direct More

by izzyrodriguez1515
Recommend Dealer
Yes
Employees Worked With
Joe McGaha