Wilkins Mazda - Service Center

I bought a pre-certified car from Wilkins Mazda. The car fax stated that there were no accidents. Soon after I brought it home, I found that there had previously been an accident involving the drive The car fax stated that there were no accidents. Soon after I brought it home, I found that there had previously been an accident involving the driver's side bumper. Rather than fixing it during the pre-certification inspection, it was sold to me with the busted bumper which had been taped together with duct tape. I found this bumper issue because the driver's side tail light was popping out and needed to be fixed. I took pictures to the dealership, spoke with the Sales office, then the Assistant Manager who told me that the dealership would fix it. When I showed up to have it fixed, I found out that the Assistant General Manager had quit 2 days prior. I then spoke with the General Manger who stated that they would not fix it. After driving the car for awhile the car felt like it was going to tip over when going around curves on the highway. When its wet outside my car slides all over the place. I can't imagine the safety issues driving it in the winter. I spoke with the GM at a different Mazda dealership who stated that these cars are only sold with Goodyear, Michelin, Yokohama or Toyo tires. When a mechanic inspect them, I was told that I had the cheapest China made substandard tires that are made, and that when its a pre-certified car the dealership is obligated to provide original tires for the model of my car. More

Friendly service and minimal waiting time. Comfortable waiting area with amenities. Excellent service on repairs.. Comfortable waiting area with amenities. Excellent service on repairs.. More

Very friendly, I took my car for oil change and tire rotation, and I was out of there within 45 minutes. rotation, and I was out of there within 45 minutes. More

Very professional, friendly, helpful, cordial and accomodating. Also very enthusiastic in explaining what will be done on your car. accomodating. Also very enthusiastic in explaining what will be done on your car. More

Great job on the work performed! Friendly staff. Very clean service area and efficient parts counter. Friendly staff. Very clean service area and efficient parts counter. More

Very pleasant and patient with my concerns in service, very proficient and professional. Will continue to service my car here! very proficient and professional. Will continue to service my car here! More

It is always a pleasant experience. Everyone listened to our concerns and tried to solve our problem. Everyone listened to our concerns and tried to solve our problem. More

Wilkins Mazda has great employees that made the car buying process stress-free and super easy. We enjoyed working with our salesman, Brian Jack. I highly recommend purchasing from Wilkins. buying process stress-free and super easy. We enjoyed working with our salesman, Brian Jack. I highly recommend purchasing from Wilkins. More

My car was in longer than expected, but i was given a loaner to help. Ran into issues with wrong parts sent to them. Dewayne let me know what was happening. loaner to help. Ran into issues with wrong parts sent to them. Dewayne let me know what was happening. More

I had an excellent experience. They resolved my dashboard light issue. And it was covered under an extended warranty. Which they told me about. I will definitely come back here, fo They resolved my dashboard light issue. And it was covered under an extended warranty. Which they told me about. I will definitely come back here, for any car issues. As well as, getting my next Hyundai. Thank you!! More