Wilkins Mazda

This is by far the WORST car dealer I’ve ever gone to. I bought my first car from Larry Roesch in Elmhurst. I bought a Mazda 6 from them, right after noticed a burnt out daytime running light. I brought it bought my first car from Larry Roesch in Elmhurst. I bought a Mazda 6 from them, right after noticed a burnt out daytime running light. I brought it to their attention and they said to take it to a Mazda dealer and they would reimburse me for it to be replaced. That is how I found Wilkins. I took my Mazda 6 there for that reason. They were nice and I had a relatively good experience with service. In July I received a letter from Wilkins asking me for my Mazda 6 as they had a very high demand for my car and if I traded in I would receive 0% financing on another Mazda. We looked at and test drove a 2013 Mazda CX-5. We liked it during the test drive. We purchased the car WITHOUT 0% financing b/c Vito, our sales man, “forgot” about it. Okay, out mistake for not pointing it out before papers were signed. My husband called the day after we purchased the car and asked about a set of rain guards for it. Vito told us whatever they were sold for in parts is what we could purchase them for. Are you kidding me?? We just spent $25,000 on a car and you won’t even give us the rain guards at your cost?? Well we were definitely put off by that. We hit about 1,500 miles and the car started jerking when driving a slow speed. My husband called a few Mazda dealers around our house and we were told this is NORMAL!! And in fact when the car was delivered to the dealers they were sent a letter stating that when driving at a slow speed it would feel like you were being rear ended and Mazda was aware of this!! Would have been nice to know this before we bought the car b/c then we probably would have opted for something without the Skyactiv engine as we have a child who is always in the back seat. There were even times when I was driving home from work and I would get car sick. We called Vito approximately two weeks after purchasing the car and said we weren’t happy with it and he told us, “Well too bad, you bought it, it is yours.” We had the car less than two months and traded it in at a DIFFERENT dealer and got a Ford F-350 from an awesome sales man at Haggerty Ford in West Chicago. When I purchased the CX-5 I purchased the gap insurance. When I purchased the F-350 I was told I could cancel the gap insurance and get some money back. I called Wilkins to see who I needed to talk to and I was told someone in finance. So I go there one evening. I had to leave work early to do this and was told I need an appointment which I was NOT told when I called to find out what I needed to do. So I asked if I could make an appointment and was told no. They took my name and number and was told I would be called by someone in finance. Two days went by and nothing. I called the next day and said I’d be in in 1 hour and was told I could not come into cancel b/c it was a Saturday and it was closed. I’m sorry but the dealer was open, you can purchase cars on Saturday so how is the finance office closed?? They tell me to come in during the week I told them that I work all day and can only do it Saturday b/c I am not taking off work again. I was told well we are open 9am-9pm. I’m sorry I work 9am-9pm, thus I’d have to take off work. Okay so I take off work. I call in the morning to make an appointment and was told BY THE SAME PERSON who told me I NEED an appointment that I DON’T NEED an appointment. So I get there and try and cancel this stuff. They tell me I need a paper that I was never told I needed to bring!! I asked to receive a call when my paperwork would be sent to be cancelled. It’s been four days and nothing! I will NEVER return to this dealer. When I need to purchase a new car I will either go to Larry Roesch or Haggerty! I DEFINITELY DO NOT RECOMMEND WILKINS!!! They will scam you and rip you off!! If I could give them 0 stars I would!!! More

We came in and bert was the one who helped us . He let us look at the car we liked we drove it on the highway,and it was a very good car .i liked the car very much he helped us get credit and we bought the c look at the car we liked we drove it on the highway,and it was a very good car .i liked the car very much he helped us get credit and we bought the car. Very good car dealer i have came to.thank you for your help . More

The service at was super fast, super friendly, and by far the best experience in any dealership I've been to. They got me a great deal on my new Mazda 3! the best experience in any dealership I've been to. They got me a great deal on my new Mazda 3! More

Everyone at the dealership was pleasant and willing to help. There were three Mazda CX5's on the lot, but not in the color I was looking to buy. Rather than pushing me towards leaving with one of them, th help. There were three Mazda CX5's on the lot, but not in the color I was looking to buy. Rather than pushing me towards leaving with one of them, the owner Tom Wilkins gladly called to get a shipment of the car in the color I wanted. Tom also confronted me and asked if I had any questions about my car before purchasing it and went through everything it had to offer. I am away at college, and Phil Hobson took the time to search for a Mazda dealership near my school to utilize if I ever have a problem and cannot make it back to Wilkins Buick Mazda. I would definitely recommend this dealership! More

Good experience. In and out with new car in 30 minutes. Straight forward negotiations, no hassle. I wish I choose this place to visit first. Straight forward negotiations, no hassle. I wish I choose this place to visit first. More

I worked with Peter Denbroeder who was pleasant enough, but I have to say that I'm glad I didn't buy from him based on reading other reviews. However, my review is that I put down a $500 deposit on a Mazd but I have to say that I'm glad I didn't buy from him based on reading other reviews. However, my review is that I put down a $500 deposit on a Mazda that needed to be transported from another dealership. I ended up talking to another dealer and getting a MUCH better deal (and way better customer service) than what Pete had offered me. I immediately called Pete and told him to reverse the charges on my card, that we would not be taking the Mazda from him. Well, now it's a month later, I got my credit card bill and found that he had not reversed the $500 charge and is seemingly refusing to speak to me regarding the matter. I talked to the finance manager who told me that only Pete could take care of it - you can imagine the instant rage, I'm sure. Never, never, never do business with these people! If they can't handle something as simple as reversing a charge, how can they handle the sale of a vehicle?? I ended up going to Pugi Mazda in Downers Grove and received excellent customer service and got a great deal on a new Mazda3! More