Wilkins Mazda | Page 44

Service center I had an appointment to bring my Mazda6 in for recall part, I asked how long it would take, they said about and hour and half, they were right on the I had an appointment to bring my Mazda6 in for recall part, I asked how long it would take, they said about and hour and half, they were right on the money, it might have been ready sooner, wanted to know if I needed anything else to be checked out the gentlemen were polite and proficient. They even washed the car. More

Excellent Experience Hats off to Ricky Vargas, Mark Taylor and Tommy in finance. Leased a 2018 cx5 and left with a smile. Did my homework....didn't get the usual run arou Hats off to Ricky Vargas, Mark Taylor and Tommy in finance. Leased a 2018 cx5 and left with a smile. Did my homework....didn't get the usual run around and double speak...we parted ways as friends. My wife had the same feelings when discussed our experience there. Highly recommend Wilkens! More

Great experience and service! Taylor was very personable from the very start. He had my family's best interest in mind through the whole sales process, and recommended a great vehi Taylor was very personable from the very start. He had my family's best interest in mind through the whole sales process, and recommended a great vehicle to suit our needs. He proved his knowledge well as we put him through the wringer with questions. Glenn, the finance manager, took great care of us. They got us an awesome deal on a used Subaru. The entire team treated us like family. The facility itself is also very nice. I would do business here again in the future. More

Great Price, Great Service, Excellent CPO Mazda6 I called from St. Louis to this Chicago Dealer just before New Years. Angel Gomez took my call and answered my questions about a CPO 2015 Mazda 6. H I called from St. Louis to this Chicago Dealer just before New Years. Angel Gomez took my call and answered my questions about a CPO 2015 Mazda 6. He went outside in the 0 degree weather and took a video of the car for me, inside and out. Angel, sent me all information I need to make an offer and purchase the car. I flew to Chicago, picked the car up yesterday and drove it back to St. Louis. The car was even in better condition than the pictures and video showed. It was in Excellent condition and it was priced as low as I could find within a 500 mile radius of my home. When I got to the dealership, Jeff Matzkin and Glenn Meier, were friendly, professional, and got me in/out the door in no time! It was an easy process and my son is elated with the car!!!! Thanks Wilkins!! More

Refreshing Salesperson in Melanie Raygoza I had been looking for a CX5 in the Cleveland area, but Chicago had better incentives. So after having a nice conversation with Melanie Raygoza I chos I had been looking for a CX5 in the Cleveland area, but Chicago had better incentives. So after having a nice conversation with Melanie Raygoza I chose to deal with her. We worked out a nice deal and I gave them a deposit. But then they couldn't locate a car to match my needs. This went on for several days, but to no avail. I felt badly for Melanie as I know she wanted to make the sale. I'm not sure who's responsibility it is to get the car, but I don't think it is hers. She was great to work with and I would consider contacting her when looking for another car. More

Dishonest marketing and advertising. This is a very dishonest dealer. Especially beware of their website and pay attention to what they advertise with different options that come with the This is a very dishonest dealer. Especially beware of their website and pay attention to what they advertise with different options that come with the car. I was initially lured into the dealership while looking at a car that they told me they had, until I came to find out that the particular car was in the shop; with no timeframe of when the car would be out due to the ongoing mechanics' strike. Later, when I selected another car, they gave me a run-around on the options that the advertised car had on it saying it is a typo by the sales department. Please think twice before getting into a relationship with them. More

Great Experience The Wilkins Mazda employees were more than attentive to me. I had a sales person right away (Mike O) who immediately got the cars i wanted to test dri The Wilkins Mazda employees were more than attentive to me. I had a sales person right away (Mike O) who immediately got the cars i wanted to test drive, no hesitation. While he got the first set of cars the sales manager Ricky came up and introduced himself and thanked me for coming in. While he was getting the second set, the service manager saw me waiting in the lobby and came over to chat to make sure i was being taken car of. After test driving few cars, the dealership didn't have the car i wanted in the color i preferred. Instead, they offered me a better deal on the next trim up for the same price and i couldn't be happier. I got a fully loaded vehicle that i could drive away with the same day. On top of that, they made the lease return on my current Mazda so easy. No additional costs and the dealership paid my last payment. Overall, they have a great staff and they were so accommodating to make sure that I got what I wanted at the right price. Thanks! More

Pleasant used car experience Phil and the team at Wilkins were very helpful in my car search. They were able to accommodate my very specific vehicle search and a tight timeframe d Phil and the team at Wilkins were very helpful in my car search. They were able to accommodate my very specific vehicle search and a tight timeframe due to my previous car being totaled. Definitely recommend the service, the value, and Mazda in general. More