Wilkins Mazda

I had 2 leases with this dealership and that was 2 too many. Terrible service, not friendly, not informative, not attentive, and overall unprofessional. The last encounter I had was when I returned my las many. Terrible service, not friendly, not informative, not attentive, and overall unprofessional. The last encounter I had was when I returned my last leased cx-5 (Feb 2021). I walked in and stood there while several employees just looked at me through the offices. No one was at the front desk or at the service desk. No one approached me for 5 minutes. I finally walked up to a guy leaning on a car looking at his phone. He was a bigger guy and looked unprofessional. I didn't even know if he worked there. I told him I needed to return my lease. He asked for my key. Looked at the car. He said maybe 5 words to me total. I asked some questions and he mumbled as few words as possible. That was it. When I got that leasef car it was also a horrible experience. It was several hours and a complete lack of transparency. I never took the car back there once in the 3yrs I had it for service. I'm so glad I won't ever give them another dime of my money. They all have a complete lack of care for the customer which is why more than one employee is terrible. I will tell everyone I know to not go to this dealership. They really don't deserve business as there are so many good dealerships who try to give a good customer experience. More

Sal,tech wiz and a gentlemen. Frank ,his wife is the luckiest on earth. Jerry, cool like a Florida beach. Thanks Tom Wilkins for the best experience ever!!!! luckiest on earth. Jerry, cool like a Florida beach. Thanks Tom Wilkins for the best experience ever!!!! More

Sal and Frank made it simple and now I am the proud owner of a new CX-9. Go to Wilkins and see these 2 gentelman. I am going to refer all my friends and family to go see them!!!!!!!!!!!!! of a new CX-9. Go to Wilkins and see these 2 gentelman. I am going to refer all my friends and family to go see them!!!!!!!!!!!!! More

Very good car buying experience sue is incredible I will definitely recommend this location 😊Frank and Glen was nice very patient with us Thank you Sue :) You are the best definitely recommend this location 😊Frank and Glen was nice very patient with us Thank you Sue :) You are the best More

Suzy was very helpful and quick. Frank was great too. Made the process easy. Because of COVID, called ahead to make sure things were good and did pre-meeting work for financing etc. Got there and took Made the process easy. Because of COVID, called ahead to make sure things were good and did pre-meeting work for financing etc. Got there and took about 1 hour to get through paperwork and trade. Then 30 minutes to do car walkthrough. So much tech. And this could have gone longer but we were overhwhelmed. But they offered to do it again if we wanted to come back. Friendly group. More

Nic was very knowledgeable and helpful. He helped make the buying experience very easy. Nic was friendly and very respectful of my time. It was a rare good experience buying a car. the buying experience very easy. Nic was friendly and very respectful of my time. It was a rare good experience buying a car. More

Sue was very respectful and helped us pick out a brand new car, loved how she was super friendly and was very easy going and calm! new car, loved how she was super friendly and was very easy going and calm! More

My wife and I enjoyed our experience at Wilkins Mazda. Everyone that assisted was extremely professional and courteous. We had brought our car to be serviced there before, and we were happy to find that t Everyone that assisted was extremely professional and courteous. We had brought our car to be serviced there before, and we were happy to find that the dealership side was just as helpful and easy to work with. More

Excellent customer service experience. Brian helped a Excellent customer service experience. Brian helped a lot and made very good deal for us. I would definitely recommend the place also staff is very Excellent customer service experience. Brian helped a lot and made very good deal for us. I would definitely recommend the place also staff is very friendly. More

Jerry made the car buying chore a simple one. He asked what I was looking for and helped me find what I wanted. Even made paperwork a breeze. Sue was wonderful, enthusiastic and explained all the special what I was looking for and helped me find what I wanted. Even made paperwork a breeze. Sue was wonderful, enthusiastic and explained all the special features on my CX-30 before I took ownership. So helpful. More