Wilkins Mazda

I purchased my car here and have been getting it serviced here for 3 years. The staff has always been courteous & knowledgeable. They had an excellent streamline process on taking in service customers. Toda here for 3 years. The staff has always been courteous & knowledgeable. They had an excellent streamline process on taking in service customers. Today was different, it was a little disorganized, but nothing to be concerned with. I went inside and saw Jessica, she was there the last time I was here, but the others were people I had not seen before. The first man I spoke to was condescending. I told him I could no longer charge my phone without the engine running (car on). He talked to me as if I were lying, telling me the car MUST be on to charge the phone. I said how about just having the accessory? The manual says accessory stays on even when car is off. He proceeded to treat me as if I were an idiot. I told him I was able to charge the phone with the car off before. He said impossible. So I proceeded to tell him about another problem. The monitor in the car has an intermittent issue. The monitor, screen or instruction panel screen, whatever you want to call it, has been an issue since I bought the car. Again with the attitude. I told him I wanted to speak to someone else since he obviously doesn't know the car. He said okay. I spoke to Jessica, she was much easier to talk to. Another man entered the conversation. I told him I was more concerned about the accessory issue than the screen issue - When it doesn't operate correctly I usually park the car, turn off the car, restart it and the 3 way split screen (map,map,music) will evenutally come up. We went back to the accessory issue. He also didn't know a phone could be charged without the engine running. I directed Jessica to the manual, page 5-88. We went back and forth about the issue. Then they told me I need an adapter for the cigarette lighter to charge the phone when engine isn't running. LONG STORY SHORT, ISSUE WAS NOT RESOLVED, BUT Jessica did not charge me for the service today, which I do appreciate. It was very frustrating. I went home and decided to check YOUTUBE. It turns out all I have to do is hit the starter button once without touching the break and the USB will charge the phone. I don't recall doing that before but I must have because I know I have charged my phone 2-3 times over the past 3 years without the engine running and leaving it connected to the USB. PLEASE inform your staff that YES, you can charge a phone without the engine running, you don't need an adapter, and it's not necessary to treat a customer as if they are lying or stupid. I am giving this a 3 star rating because I assume the oil change and inspections were done and they tried to make up for the problems we had by not charging me. (Screen issue was not addressed, and I figured out the other issue on my own.) More

Very friendly staff at this dealership. Next car purchase will be through this dealership as well. Next car purchase will be through this dealership as well. More

The service team associate was very confident in the work he does, he was prompt and knowledgeable about his position he does, he was prompt and knowledgeable about his position More

Friendly staff members and reliable service providers. I always have best experience at this shop. I always have best experience at this shop. More

They made the process super easy! The staff is super friendly and helpful! I am very happy with my purchase! The staff is super friendly and helpful! I am very happy with my purchase! More

This is an excellent dealership, and I would recommend this dealership to all of my associates. this dealership to all of my associates. More

Went for my oil change and tire rotation. They forgot to tighten my wheels. Got on the expressway and wheels almost came off They forgot to tighten my wheels. Got on the expressway and wheels almost came off More

I have always had great service at this dealership. Fast and courtesy always. I would recommend this dealership to all my friends and family. Fast and courtesy always. I would recommend this dealership to all my friends and family. More

Excellent service had everything done fast without any long waits definitely my go to for any car service. long waits definitely my go to for any car service. More

Will Miranda was the most professional service advisor I've ever worked with. He provided outstanding advice and counsel. Will managed my repairs for my 2013 Santa Fe Sport 2.0T seamlessly. He was prom I've ever worked with. He provided outstanding advice and counsel. Will managed my repairs for my 2013 Santa Fe Sport 2.0T seamlessly. He was prompt, courteous and made me feel at ease throughout the process. After I had my car towed to Wilkins Hyundi, Lee called me to inform me the motor on the car was bad. After speaking to Lee a few times, he said he would see if Hyundia would honor the power train warranty. Lee called me back and said the car was repaired under the Hyundia Power train warranty. Lee recommended new tires, and I asked lee about which brand of tires Wilkins would install. Lee Recommended Goodyear or Michelins. I picked the Michelin Primacy Tour and also had an alignment done as Lee recommended. Lee called me on a Thursday and said the car would be ready on Monday. Lee called me on Monday just like he said he would, and the car was perfect. The car rides Like new! The entire process was amazing, and Lee is a true asset. I will be purchasing my next car from Wilkens Hyundai and bring my vehicle in for service moving forward. Thank you! Michael Vargo More