Wilkins Mazda

My Mazda Miata was purchased as a certified preowned vehicle through a Mazda dealer. It is still under factory warranty. The clutch area of the car has a persistent squeaking sound. The service manager vehicle through a Mazda dealer. It is still under factory warranty. The clutch area of the car has a persistent squeaking sound. The service manager questioned whether the car was still under warranty, which was disturbing. Then the technician said all that was needed to fix. The problem was some grease on an area where the fork and the clutch master cylinder reside. This quieted the squeaking for about a week and now the squeaking is back. Now I have to take my car back into the service which is going to take much more time from my schedule. More

Waiting room iand bathroom are always neat and clean. Service team is very helpful and a pleasure to work with. Service team is very helpful and a pleasure to work with. More

Everything was wonderful except the waiting time I waited three hours for an oil change three hours for an oil change More

Not happy with the service at all. Me getting service at this location caused me to lose my car. I asked for a key to be made. One single key just like the one I had before. My key ope Me getting service at this location caused me to lose my car. I asked for a key to be made. One single key just like the one I had before. My key opened the door and started the engine. For some reason they didn’t understand that and made only a key that starts the engine. Which still makes no sense to me what so ever. Being the same key starts and opens the door and the hatch actually. How all of a sudden does my car need two separate keys. I picked the car up and went to get groceries. Upon coming out the store I can’t get into my car. I called them and of course it was no help because now service is leaving FOR THE WEEKEND. I exhausted my road side tows and had to take a Lyft back to u hotel. I’ve cream sandwich’s were ruined too. Went to check on my car the next day and it was GONE. The store had my car towed $165 to get it back and since I just paid $625 to Mazda I didn’t have the funds to get my car back. Every day they added an additional $45 to the tow. More

We had the wrong date for the appointment and you got us in anyway thank you in anyway thank you More

Lee was great and he tried to work w/me. The visit prior due to a horrible word choice of words from Nick there was a miscommunication that cost me 430.00. This could’ve been avoided. I’m st The visit prior due to a horrible word choice of words from Nick there was a miscommunication that cost me 430.00. This could’ve been avoided. I’m still waiting to hear back from someone. I don’t feel I should be held responsible for that charge. More

Josh & the rest of the staff was great they were super friendly and very easy to work with. It was the best experience my husband and I have had buying a car at a dealership. We will definitely be referri friendly and very easy to work with. It was the best experience my husband and I have had buying a car at a dealership. We will definitely be referring this dealership to anyone we know that is looking to buy or lease a car. More

The dealership was clean. They offered free water and coffee. I received my complimentary car wash. They offered free water and coffee. I received my complimentary car wash. More

Excellent service, very accommodating waiting area, check in attendant was pleasant and always kept me posted on status of my car. check in attendant was pleasant and always kept me posted on status of my car. More