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279 Reviews of Wilkins Hyundai - Service Center
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September 17, 2020
Wonderful service for over 20 years! Chris and his team are loyal and honest. My family and I are treated like family! Mr Wilkins has a great service team. are loyal and honest. My family and I are treated like family! Mr Wilkins has a great service team. More
by cocobear74
Employees Worked With
Cody Ecklund, Chris Caccitolo
July 13, 2019
Does not care about serious warranty service I recently bought a 2019 Hyundai Santa Fe 2.0T. It was my first experience with their dealership. I was very pleased with the purchase experience. I recently bought a 2019 Hyundai Santa Fe 2.0T. It was my first experience with their dealership. I was very pleased with the purchase experience. Shortly after, that my 2014 Santa Fe 2.0T suffered engine failure. Although I had purchased that car new at another dealer, I elected to have the warranty covered replacement at Wilkins, probably a mistake. It took several weeks to get the engine,[not their fault] finally it arrived last Thursday. Cody from service had called when it came in and assured me it would be installed the next week. I came by a week later, nothing has been done, and I was am now told it “probably” will be done next week. I pointed out Cory’s assurance and was told Hyundai gives the dealers a certain period of time to get it installed once it arrives and it will not be done until most of that time has expired. I pointed out I have been renting a car and now have another week or more of rental cost. Couldn’t care less, service guy said they would take care of me…. right. Total baloney, clearly the representations made to me last week were just sales crap to get me out the door. I have given them high ratings on every surrey, but if this is their customer service on maintenance it is not good. The day after this occurred Hyundai corporate contacted me and left a message inquiring if I was satisfied with the repairs as they thought they had been completed and the car returned, Perhaps Wilkins lied to them as well, I left a message at corporate and am waiting for a response. More
by Berry, James
Employees Worked With
Cody in servw, 2nd service write no name tag
May 09, 2019
came for a oil change ending up buying a car nice people to deal with always treat you nice and very helpful.Mike obal is a great salesman did everything and then some to make the deal happen. nice people to deal with always treat you nice and very helpful.Mike obal is a great salesman did everything and then some to make the deal happen. More
by Joey D
Employees Worked With
Mike Obal
April 10, 2019
Door Handles Fall Off When we first purchased this car in 2010, a door handle fell off in the first couple of months. Hyundai replaced it free of charge. Fast forward to 2 When we first purchased this car in 2010, a door handle fell off in the first couple of months. Hyundai replaced it free of charge. Fast forward to 2019. Car has only 45,000 miles and in the span of 2 weeks, the exterior rear right passenger AND the driver side handles came off. This occurred when opening the doors. While we have a 10 year/100,000 warranty, Hyundai will not honor replacing the defect. Estimated repairs are near $500. This is obviously a safety issue with the driver’s side inoperable and requiring driver to climb into car. We see many online complaints regarding this issue and are disappointed with Hyundai for not standing behind their product. We purchased this car because of reliability and trust and went on to purchase 2 more Hyundai vehicles. We keep our cars for a long time - up to 200,000 miles and have never had handles fall off. More
by dw12345
Employees Worked With
Don't Remember
March 04, 2019
Old to New I had a wonderful experience working with Mike Obal on purchasing a new car. I initially went in for service on my 2004 Santa Fe but because of the is I had a wonderful experience working with Mike Obal on purchasing a new car. I initially went in for service on my 2004 Santa Fe but because of the issues with it, it made more sense to put the money in a newer car rather than a 15 year old with 188,000 miles. Mike has been very helpful in explaining my 2018 Santa Fe to me since it offers much more interiorly, than my 2004. I've had to call Mike several since purchasing the car with questions and he has been professional and patient each time in understanding my concerns. . More
by Vanmore
Employees Worked With
Mike Obal
October 16, 2018
This dealership is AWESOME ! I have had my Hyundai for one year now. The buying experience was great. I could not have asked for anything more, Everyone was helpful, friendly, and I have had my Hyundai for one year now. The buying experience was great. I could not have asked for anything more, Everyone was helpful, friendly, and knowledgeable. Everything was explained in detail. Since purchasing my vehicle, I have had my maintenance, and a recall done in their service department. Again, I was pleased by the friendly, helpful and knowledgeable personnel. As a single, senior women with little knowledge about car buying, the personnel at Wilkens Hyundai made the experience and continues to make me feel like they really care. I highly recommend visiting Wilkens Hyundai before you buy a car. More
by Rose Marie's car
Employees Worked With
Carl Chanda (service) five star rating *****, Glenn Meier, Scott Grodeck, Francisco Managuit
September 14, 2018
BEST OF THE BEST-Dealership & Service Dpt. In my many yrs owning my Hyundai and coming to Wilkins Hyundai and having my vehicles serviced by Wilkins, and the care & attention the svc dept Chris In my many yrs owning my Hyundai and coming to Wilkins Hyundai and having my vehicles serviced by Wilkins, and the care & attention the svc dept Chris Caccitolo and his staff delivers is nothing short of the BEST OF THE BEST....THANK YOU TOM WILKINS & CHRIS CACCITOLO & STAFF More
by Jln2018
March 09, 2018
Their service department seem to be slipping. I've gone to Wilkins for years but the last few times things have been getting to be less and less customer oriented. For me the last visit was the w I've gone to Wilkins for years but the last few times things have been getting to be less and less customer oriented. For me the last visit was the worst. They required an appointment for service. Pretty normal, right. But, be careful, because they don't make sure to have the parts they'll need to make the repair. I wasted approximately an hour going to and from the dealer for a scheduled appointment only to be told they ran out of the needed part. They knew when the appointment was established that the part would be needed. Unfortunately they didn't check to see if they had the required inventory on hand to meet the commitment they made. Further, wjen theu "ran out of parts", they made no effort to contact me to reschedule. What also was upsetting was their new additude. Wherein, not having the part, they felt was a reasonable excuse for blowing off the appointment....no apology needed. Service level maybe on the way down. Careful...this may be the new normal for their Service department. More
by Carowner
Employees Worked With
Didn't get a name
March 30, 2017
Wilkins Hyundai smashed my Genesis! Wilkins Hyundai service smashed my 2015 Genesis sedan while in for an oil change in November of 2016. They had it negligently repaired, as the paint d Wilkins Hyundai service smashed my 2015 Genesis sedan while in for an oil change in November of 2016. They had it negligently repaired, as the paint doesn't match the rest of the car. I have emailed them multiple times, and called them as to my dissatisfaction and the need to fix the car properly with matching paint, as they smashed it. They have not once ever gotten a return an email or phone call. I have no choice but to file a lawsuit to recoup the damages on my $53,000 car that has mismatching paint and body damage. I do not recommend this dealer to buy a car from or do any service work. If there is any issue, they will not work with you and will never get back to you. Avoid this place.... More
by JimmyB
March 31, 2016
John in service keeps me coming back to the dealership! I am on my third Hyundai, and all where purchased at Wilkins. One of the main reasons I keep going back to Wilkins is their service department. I usua I am on my third Hyundai, and all where purchased at Wilkins. One of the main reasons I keep going back to Wilkins is their service department. I usually go there after I get off work without an appointment. They usually get me in right away, and get it done in a timely manner. If the repairs or service require more time, they set me up with a loaner car. John has always been my go to guy. He goes above and beyond the call of duty. I will be going in soon for my 3,000 mile oil change. More
by ups guy
Employees Worked With
John Cvevas
