Wilkins Hyundai - Service Center

DO NOT UNDER ANY CIRCUMSTANCES BUY A CAR HERE! !!!!!!!!!!!! They will royalty screw you over. I bought a new 2020 car from them and it has been nothing but problems that they are refusing to addres !!!!!!!!!!!! They will royalty screw you over. I bought a new 2020 car from them and it has been nothing but problems that they are refusing to address or fix. The car sounds like a jack hammer and will suddenly die in traffic while I am driving it. I have brought the car in to be looked at twice and they keep telling me it is fine. Now I'm no mechanic, but any moderately sane person could figure out something is wrong with the car by listening to it. Both times I brought the car in they refused to give me a loaner. The first time I got my own rental that I was told I would be reimbursed for and never was. The most recent time they suggested for me to bring the car in, they once again said they couldn't supply me with a loaner, even though I am having to bring my car in again because they did not address the problem on my previous visit. The service department has handled the whole thing horribly. They do not have the slightest clue how to implement any sort of service recovery. I put 16,000 dollars down on the car in good faith, which was a big mistake on my part, but you live and learn. I am so disappointed in how they run their business. They got their money so my needs as a customer are no longer important. Please do not let this happen to you. SAVE YOURSELF THE HEADACHE AND DO NOT DO BUSINESS WITH WILKINS HYUNDAI!!!!!!!!!!!!!!!!!! This is my second and final review because I care about the safety of the public unlike Wilkins Hyundai of Elmhurst. I had repeatedly taken my vehicle to them informing them that something was definitely wrong with my engine. My car had even shut off in traffic twice, just completely died mid commute. Mind you, it is a 2020 vehicle and it was 2021. My concerns were ignored at ever attempt at resolution. I decided to take my car to a different dealership. I went with Hyundai of Lincolnwood. TOTALLY DIFFERENT EXPERIENCE. They were reassuring and thorough. I explained what I had been through with Wilkins of Elmhurst and they wanted to make it right. They ended up diagnosing that I needed an engine replacement due to a recall that could have resulted in my car lighting on fire. Wilkins Hyundai of Elmhurst didn't have the time or the decency to deal with my legitimate concerns. Please don't give these careless and greedy people your money. They are con artists and they will screw you over any chance they get. They ruined my faith in humanity and my experience of buying my first new car, something that was well earned. I worked my xxx off for it and it was nothing but a disaster because of their negligence. More

Does not care about serious warranty service I recently bought a 2019 Hyundai Santa Fe 2.0T. It was my first experience with their dealership. I was very pleased with the purchase experience. I recently bought a 2019 Hyundai Santa Fe 2.0T. It was my first experience with their dealership. I was very pleased with the purchase experience. Shortly after, that my 2014 Santa Fe 2.0T suffered engine failure. Although I had purchased that car new at another dealer, I elected to have the warranty covered replacement at Wilkins, probably a mistake. It took several weeks to get the engine,[not their fault] finally it arrived last Thursday. Cody from service had called when it came in and assured me it would be installed the next week. I came by a week later, nothing has been done, and I was am now told it “probably” will be done next week. I pointed out Cory’s assurance and was told Hyundai gives the dealers a certain period of time to get it installed once it arrives and it will not be done until most of that time has expired. I pointed out I have been renting a car and now have another week or more of rental cost. Couldn’t care less, service guy said they would take care of me…. right. Total baloney, clearly the representations made to me last week were just sales crap to get me out the door. I have given them high ratings on every surrey, but if this is their customer service on maintenance it is not good. The day after this occurred Hyundai corporate contacted me and left a message inquiring if I was satisfied with the repairs as they thought they had been completed and the car returned, Perhaps Wilkins lied to them as well, I left a message at corporate and am waiting for a response. More

came for a oil change ending up buying a car nice people to deal with always treat you nice and very helpful.Mike obal is a great salesman did everything and then some to make the deal happen. nice people to deal with always treat you nice and very helpful.Mike obal is a great salesman did everything and then some to make the deal happen. More

Door Handles Fall Off When we first purchased this car in 2010, a door handle fell off in the first couple of months. Hyundai replaced it free of charge. Fast forward to 2 When we first purchased this car in 2010, a door handle fell off in the first couple of months. Hyundai replaced it free of charge. Fast forward to 2019. Car has only 45,000 miles and in the span of 2 weeks, the exterior rear right passenger AND the driver side handles came off. This occurred when opening the doors. While we have a 10 year/100,000 warranty, Hyundai will not honor replacing the defect. Estimated repairs are near $500. This is obviously a safety issue with the driver’s side inoperable and requiring driver to climb into car. We see many online complaints regarding this issue and are disappointed with Hyundai for not standing behind their product. We purchased this car because of reliability and trust and went on to purchase 2 more Hyundai vehicles. We keep our cars for a long time - up to 200,000 miles and have never had handles fall off. More

Old to New I had a wonderful experience working with Mike Obal on purchasing a new car. I initially went in for service on my 2004 Santa Fe but because of the is I had a wonderful experience working with Mike Obal on purchasing a new car. I initially went in for service on my 2004 Santa Fe but because of the issues with it, it made more sense to put the money in a newer car rather than a 15 year old with 188,000 miles. Mike has been very helpful in explaining my 2018 Santa Fe to me since it offers much more interiorly, than my 2004. I've had to call Mike several since purchasing the car with questions and he has been professional and patient each time in understanding my concerns. . More

This dealership is AWESOME ! I have had my Hyundai for one year now. The buying experience was great. I could not have asked for anything more, Everyone was helpful, friendly, and I have had my Hyundai for one year now. The buying experience was great. I could not have asked for anything more, Everyone was helpful, friendly, and knowledgeable. Everything was explained in detail. Since purchasing my vehicle, I have had my maintenance, and a recall done in their service department. Again, I was pleased by the friendly, helpful and knowledgeable personnel. As a single, senior women with little knowledge about car buying, the personnel at Wilkens Hyundai made the experience and continues to make me feel like they really care. I highly recommend visiting Wilkens Hyundai before you buy a car. More

BEST OF THE BEST-Dealership & Service Dpt. In my many yrs owning my Hyundai and coming to Wilkins Hyundai and having my vehicles serviced by Wilkins, and the care & attention the svc dept Chris In my many yrs owning my Hyundai and coming to Wilkins Hyundai and having my vehicles serviced by Wilkins, and the care & attention the svc dept Chris Caccitolo and his staff delivers is nothing short of the BEST OF THE BEST....THANK YOU TOM WILKINS & CHRIS CACCITOLO & STAFF More

Wilkins Hyundai smashed my Genesis! Wilkins Hyundai service smashed my 2015 Genesis sedan while in for an oil change in November of 2016. They had it negligently repaired, as the paint d Wilkins Hyundai service smashed my 2015 Genesis sedan while in for an oil change in November of 2016. They had it negligently repaired, as the paint doesn't match the rest of the car. I have emailed them multiple times, and called them as to my dissatisfaction and the need to fix the car properly with matching paint, as they smashed it. They have not once ever gotten a return an email or phone call. I have no choice but to file a lawsuit to recoup the damages on my $53,000 car that has mismatching paint and body damage. I do not recommend this dealer to buy a car from or do any service work. If there is any issue, they will not work with you and will never get back to you. Avoid this place.... More