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Wilkins Hyundai - Service Center

Elmhurst, IL

4.5
279 Reviews

279 Reviews of Wilkins Hyundai - Service Center

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June 22, 2023

Great services and greatly appreciated, very informative and timely, refreshments was nice touch and love the videos. More

by matheny684
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Omar Barhoum
Jun 28, 2023 -

Wilkins Hyundai responded

Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

It was nice that I was able to get a ride through Uber on the dealership More

by AKBOEKE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Fornero
Jun 28, 2023 -

Wilkins Hyundai responded

Akboeke, Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

Awesome people, awesome service! ! Thank you for a great first experience and an easy to manage service schedule. More

by dianefilpirn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Wilkins Hyundai responded

Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 22, 2023

I was told that putting on the new security software would take between an hour and an hour and a half. Two and a quarter hours later, I was told that the mechanics were almost finished. Finally, Andr More

by GAYWEBB52
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Andrew Merki
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Wilkins Hyundai responded

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service. There are times when in any business things unfortunately get a little backed up. It is never our intention to make any of our valued customers unhappy, and hopefully will give us a chance to make this up to you in the future. Sincerely, Steve Foresta Operations Manager

June 22, 2023

i kept calling and they were rude and didnt want to update me on my vehicle that my advisor will call me when he can bla bla More

by anabernal03
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Andrew Merki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Miranda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Eisenman, Nick Fornero, Omar Barhoum
Jun 28, 2023 -

Wilkins Hyundai responded

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service. There are times when in any business things unfortunately get a little backed up. It is never our intention to make any of our valued customers unhappy, and hopefully will give us a chance to make this up to you in the future. Sincerely, Steve Foresta Operations Manager

June 22, 2023

all good. ..........................thanks the best the best all good all good great place t o visit More

by leahy15
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tom Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Foresta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Corner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Merki
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Eisenman, David Taroyan, Nick Fornero, Omar Barhoum
Jun 28, 2023 -

Wilkins Hyundai responded

Thank you for your positive feedback. The Wilkins Elmhurst team appreciates your review of your experience with us. Have a great day, Steve Foresta Operations Manager

June 21, 2023

Very helpfull and kept me up to date on what was happening with my car More

by 97christinah
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Eisenman, Nick Fornero, Omar Barhoum
June 20, 2023

I especially appreciated that Service facilitated a warranty replacement of leaking tire sealant in the car's tire repair kit. More

by KATESJOSTROM
Service Time
Recommend Dealer
Yes
Employees Worked With
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2023

It was good so see my car back and it was done with good service. More

by ayushsutariya87
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barry Eisenman
June 20, 2023

Appreciated professionalism. One disappointment was that I was told there would be a delay, because they were “washing and hand-drying my car.” It wasn’t washed (or dried)!� More

by CLHANSON2001
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Randy Lawrence - person to whom I spoke and served me at the dealership. , Nick Fornero
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