Back

Wilkins Hyundai - Service Center

Elmhurst, IL

4.5
279 Reviews

279 Reviews of Wilkins Hyundai - Service Center

Sort by
June 30, 2023

I usually have no problem with Wilkins. I have bought 2 cars from them because of how great they are in their service dept. For this appointment they did not tell me I would need proof of m More

by lilwagz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Fornero
Jun 30, 2023 -

Wilkins Hyundai responded

Unfortunately we need proof of insurance to put a rental car on the road, and the form we use does state we give the car with a full tank and ask it be returned full. I hope you understand that this is just a part of doing business. Have a great 4th of July, Steve Foresta Operations Manager

June 30, 2023

Professional. I always have a pleasant experience. All the work is thoroughly explained to me. More

by conejasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2023

Andrew was very help full and knowledgeable person . he helped me understanding wats going with my vehicle. More

by Aslam khan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Eisenman, Nick Fornero, Omar Barhoum
Jun 29, 2023 -

Wilkins Hyundai responded

Aslam, Thank you for the great review, and hope you are enjoying your new car. Have a great 4th of July, Steve Foresta Operations Manager

June 28, 2023

Nick has been wonderful to work with regarding my vehicle’s oil consumption issue. I’m hopeful that it’ll all be taken care of and I will continue to buy Hyundai in the future. Andrew is wonderful as More

by KRISTIKARTH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Fornero
June 28, 2023

this is by far the best dealership I have dealt with. I am an Uber driver and beat the xxxx out of my vehicle in Chicago and these guys keep it running and top-notch you can't ask for more empathetic cre More

by VERITECH202
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Eisenman, Nick Fornero, Omar Barhoum
June 28, 2023

The service was great. Kept me informed on what was needed to be done and the price it would cost.plus the waiting room was very clean. All around good experience and that' More

by JOKMALONE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Merki
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2023

Always had good experiences but this time every time I picked up my car something else went wrong. Guess it wasn't any ones fault by kind of aggravating to keep waiting on my car. More

by JUDYWEB419
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lee Miranda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
June 27, 2023

The buying process was so nice, so not normal but things fell apart at service. They can't seem to get their act together. More

by mtrapani
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Davis
Jun 28, 2023 -

Wilkins Hyundai responded

We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service. There are times when in any business things unfortunately get a little backed up. It is never our intention to make any of our valued customers unhappy, and hopefully will give us a chance to make this up to you in the future. Sincerely, Steve Foresta Operations Manager

June 27, 2023

The dealership was fine. I guess I need 15 words. This should get me there. More

by anujandmaggie
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Fornero
Jun 28, 2023 -

Wilkins Hyundai responded

Thank you for the 5 STAR REVIEW! Have a great day, Steve Foresta Operations Manager

June 27, 2023

Brought two keys in to replace batteries and now one of the keys does not work. More

by ALI_R_AMIN
Workmanship
Recommend Dealer
No
Employees Worked With
Do not know
Jun 28, 2023 -

Wilkins Hyundai responded

Ali, Please call me so I can personally resolve this issue. Steve Foresta Operations Manager 630-279-3000 X415

...
17
...