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279 Reviews of Wilkins Hyundai - Service Center
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July 26, 2024
I made a service appointment online in which I made clear that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to that I needed a clock spring for my 2013 Elantra GT, gave TSB number 21-BE-003H and insisted that the part be in stock to fit a tight schedule and to ensure that I wouldn’t have to come back a second time. To follow are the rest of the facts. 7/14 evening: Reminder email from Wilkins arrives including the text of my request: “• It's critical that you have the part on hand. I don't want to make a separate appointment. Also, can the oil be changed while we're there? Thanks." 7/15 afternoon: Hand car over for service. Am informed it needs another recall procedure, underbody rustproofing, to which I agree to get everything done at once. Roughly 2.5 hours later I’m informed the work is almost done, except for the clock spring, which had to be ordered. A new service writer (original has vanished) tells me it will cost $700 when it comes in. I push back due to the HMA clock spring warranty extension TXXJ and, of course, the fact that my original wishes were ignored and I’m out close to 3 hours for an oil change (my perspective). 7/15 evening: I email the original service writer and service manager DeWayne Parks to express my dissatisfaction and ask if there’s a way they can make it minimally disruptive for me to have the work done when I return from the trip I’ll be on when the part arrives. 7/16 - 7-17: Crickets 7/ 18: I receive two separate, apparently automated emails from the service manager (via Margaret Bernacchi) and a vendor that want to be sure I had a good experience. I reply, assuring them I did not, calling their attention to my email of 7/15. Vendor replies, promising to share my response with her manager and expressing further concern that I “would not be able to give them a perfect survey.” 7/19: Crickets, apart from my replying once more to report the crickets. 7/20-7/21: More crickets 7/22: I leave a voice message for DeWayne Parks as a last resort, using the phone number in the “questions or concerns” email. 7/23: This review of Wilkins Hyundai service department More
by Joe W.
March 25, 2024
Went to get oil with multi inspection inform I need windshield wiper but had just had them replace a day ago. I had a tire that need replacement and I was not inform of that not sure how the car was in windshield wiper but had just had them replace a day ago. I had a tire that need replacement and I was not inform of that not sure how the car was inspected but now I need to get a second opinion. More
by gracy
Employees Worked With
Gregg Arns
November 29, 2023
service sucks. got lost arrived late 5:05 was told the shop is closed 2 guys ignoring me at front desk playing with their phones finally I interrupted asked was i a got lost arrived late 5:05 was told the shop is closed 2 guys ignoring me at front desk playing with their phones finally I interrupted asked was i at the wrong door they said closed and any way I would have to make an appoint for an oil change. I had some questions after 5 they only sell cars. Next day called for service the nice woman said each and every thing l had a question, each item would require a different appointment (what!!) she took my phone number and a service manager would call back, 3 hours later no call back. I thing I bought the WRONG car. More
by bicycle60707
Employees Worked With
Other Employees :
Barry Eisenman, Omar Barhoum, Chris Kmiecik, John Cunniff
November 02, 2023
Margaret was excellent and friendly. Lee was professional and gave me the information I needed to make decsions. Lee was professional and gave me the information I needed to make decsions. More
by PAULD1181
Verified CustomerOctober 31, 2023
Waited too long to receive the steering wheel lock which was no charge. It was due to recall. Shouldn’t have had to wait 2+ hours was no charge. It was due to recall. Shouldn’t have had to wait 2+ hours More
by Mbell50
Employees Worked With
October 30, 2023
Great service. People at service department are always polite and professional. Never have an issue at Wilkins. Always a positive experience. People at service department are always polite and professional. Never have an issue at Wilkins. Always a positive experience. More
by afung49
Employees Worked With
Omar Barhoum
October 27, 2023
Fabulous dealership! Always goes the extra mile to take care of me! Fair and honest! Always goes the extra mile to take care of me! Fair and honest! More
by dm-interiors
Employees Worked With
Other Employees :
Rich Sughero
