Wilkins Hyundai

The dealership is friendly. Kevin Watt is not a pushy salesman which we appreciated. Up until that point, the experience was good until we got to Arnold Cruz. We felt we were be Kevin Watt is not a pushy salesman which we appreciated. Up until that point, the experience was good until we got to Arnold Cruz. We felt we were being pressured to purchase the warranties. More

The service team is great. Jessica is so nice to work with. I always have a nice experience. Jessica is so nice to work with. I always have a nice experience. More

Quick and efficient. No pressure sales. I left very happy with my brand new car. No pressure sales. I left very happy with my brand new car. More

very clean very organized, Corey did a great job , very professional about his job,.thank you professional about his job,.thank you More

The wait for an oil change has improved. It was an hour and a half. I was out in less than an hour or about. I appreciate that because since Covid happened, there has been a very long wai It was an hour and a half. I was out in less than an hour or about. I appreciate that because since Covid happened, there has been a very long wait. More

Good test drive and sales experience. Gabe did a good job on my test-drive and then again working me through the sales process. A little dickering on trade-in value, as is expected, but w Gabe did a good job on my test-drive and then again working me through the sales process. A little dickering on trade-in value, as is expected, but we got it into a good place w/out a lot of effort. Some complications because I came in late on Saturday, but came back on Monday to sort out the last paperwork, which matched up with needing to pick up a few things I had forgotten. More

My son helped bring my car in and it’s our first time it was a good job. was a good job. More

Can I give more than 5 stars for Omar? Personable, professional, pleasant and, between he and Stanley Zabielski who did the work (also 5 stars) - what a truly great experience! I won' Personable, professional, pleasant and, between he and Stanley Zabielski who did the work (also 5 stars) - what a truly great experience! I won't ever consider taking my Miata anywhere else (I already made that mistake after Wilkins moved from VP and I moved to Sch'g from Wheaton). The trip to Wilkins and the outstanding service experience is SO worth the extra time and distance. Also, any other staff I came into contact with was also friendly and courteous - and even remarked how great my lil Miata was - talk about welcoming! Bravo to all - and to management for instilling and reinforcing the importance of a positive full-circle customer experience. Looking forward to the next time! MM More

Provided detail about service and recommend why it is needed and its long term benefits needed and its long term benefits More

Made an appointment at Hyundai for a recall "Important Theft Prevention" on 7/19..1st available appointment was 8/25 at 9:30 am. Upon arrival, I was told my car would be ready in 45 minutes... waited over Theft Prevention" on 7/19..1st available appointment was 8/25 at 9:30 am. Upon arrival, I was told my car would be ready in 45 minutes... waited over an hour for a Service Advisor to walk with me out to my Hyundai Santa Fe to then place a generic/knock off of the "CLUB" on my steering wheel and show me how to use/apply their anti- theft steering wheel lock. The Service Advisor gave me the keys to the anti theft prevention mechanism and told me to give it a try, to unlock it. I could not get either of the keys to go into the lock. The Service Advisor then got into my vehicle and he also was unable to get the key into the lock. Finally, my husband got into our vehicle and got the key into the lock but could not turn the key to unlock it, he played with it a bit and finally got the key to turn/unlock the mechanism. That being said, I am very apprehensive about using the anti theft protection (Steering Wheel Lock) provided by Hyundai. Hyundai's Customer Service/Satisfaction is truly disappointing. The previous time I visited Hyundai was for an oil change, once again having made an appointment I waited 2.5 hours for my oil change, really? What good is an appointment? Always bought American made cars prior to the purchase of this Hyundai Santa Fe, once and done! More