
Wile Hyundai
Columbia, CT
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Unprofessional After requesting a quote on a used vehicle, I received only an email asking to come into the dealership. A follow up from an admin prompted me to rep After requesting a quote on a used vehicle, I received only an email asking to come into the dealership. A follow up from an admin prompted me to reply that I was interested in a vehicle, actively negotiating with other dealers, and their asking price was too high. I was straightforward and stated the $ price they'd need to be at for me to be interested. A day later, I received a cryptic email from a nondescript aol.com email with only the words "Not happening". No company email, no reference to the dealership, no name given and no email signature. If you want to reject an offer, that's perfectly fine, but please do it in a professional way that shows respect for a perspective customer. More
Customer Focused My wife and I purchased a car from a Wile in September 2019. Working with Ray was great he never pushed us into a decision to purchase the car. Once w My wife and I purchased a car from a Wile in September 2019. Working with Ray was great he never pushed us into a decision to purchase the car. Once we decided to make the purchase the process went off with out a hitch from signing the paperwork to delivery. But once we got the car home we noticed that it wasn’t quite as clean as we would had expected. At the same time within two hours of bringing it home the check engine light had come on. I reached out to Ray about both of my issues. Without blinking an eye Ray said bring it in we will take care of it all. Was able to bring it in and there service department handled everything, it was a great experience. The whole team at Wile deserves credit for making such an effort to get it right. I would absolutely recommend working with Ray and the team at Wile. More
Excellent! You'll be thrilled! Excellent experience! Super great team of people set me up seamlessly! Helped me get exactly what I was looking for to help keep my new driver safe o Excellent experience! Super great team of people set me up seamlessly! Helped me get exactly what I was looking for to help keep my new driver safe once he hits the road.....and in record time, too!! Not a pushy soul in the place! ?Highly recommended!! More
wonderful experience. Heather Hall gave me my first car buying experience and I couldnt be happier with the outcome. I love my car and she made the process as easy as possi Heather Hall gave me my first car buying experience and I couldnt be happier with the outcome. I love my car and she made the process as easy as possible. More
Found the car we had been looking for Looking for a used Santa Fe so headed to Wile Hyundai in Willimantic. Our salesperson, Heather was wonderful, enthusiastic about the car but without t Looking for a used Santa Fe so headed to Wile Hyundai in Willimantic. Our salesperson, Heather was wonderful, enthusiastic about the car but without the pushiness and hovering of the usual car salesperson. After our test drive, she went over the specifics of the sale and though we weren’t ready to commit, once again there was no pressure that the deal had to be made that day. We ended going back 3 days later and did purchase the car. I have to say that everyone we met at the dealership, treated us with the courtesy and respect one would hope to receive when buying a car. More
Fast & Friendly We worked with Heather and she was very accommodating and expedient, ensuring our satisfaction with the vehicle and the service provided. The staff We worked with Heather and she was very accommodating and expedient, ensuring our satisfaction with the vehicle and the service provided. The staff was very understanding of our needs and did everything they could to ensure we got the best deal possible. Not pushy or imposing like other dealerships. We are very pleased with our purchase and would definitely recommend Wile over any other Hyundai dealer in the state. More
Friendly service! Was easy to deal with Did all the registration running around ( we live in ma) Delivered the plates to my business!! Would definitely buy service! Was easy to deal with Did all the registration running around ( we live in ma) Delivered the plates to my business!! Would definitely buy from them again i More
Pleasant My fiance and I had heather. She was polite funny and very interested In getting us the car we wanted. She had us in our new car registered and all My fiance and I had heather. She was polite funny and very interested In getting us the car we wanted. She had us in our new car registered and all within a few hours. I would totally go to her for my next car. Marlene was also very helpful in making sure the paperwork was signed and filed properly. Great teamwork. More
Pleasantly Surprised Jesse Nye was very helpful in getting to us all the information we needed about the car we were interested in. He left no question unanswered and was Jesse Nye was very helpful in getting to us all the information we needed about the car we were interested in. He left no question unanswered and was easily available to us. I would recommend him to anybody. He is not the typical car salesman you would think of in the past. He was not pushy and was very patient with us. He took his time showing us all the things we needed to learn about our new used car. He made the whole experience very pleasant! I would recommend him highly. More
Excellence in Customer Service When we had to buy a car...it was a situation that needed to be resolved quickly. We had gone to a couple of other dealerships, but Wile Hyundai was When we had to buy a car...it was a situation that needed to be resolved quickly. We had gone to a couple of other dealerships, but Wile Hyundai was the top for customer service! Our sales guy Ray Morabito was phenomenal! He was able to answer all of our questions. The best part is that we were not "attacked" when we first arrived...that is the one thing I hate most about car shopping...I feel like the prey. The Wile approach was intimidation-free. I'm so happy with my new car! Andy Wile, you have a great business going...Thank you! More