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Wile Hyundai

Columbia, CT

4.9
282 Reviews

21 Route 66 E

Columbia, CT

06237

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Showing 282 reviews

December 03, 2019

Unprofessional After requesting a quote on a used vehicle, I received only an email asking to come into the dealership. A follow up from an admin prompted me to rep More

by s_narcis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Wile
Dec 03, 2019 -

Wile Hyundai responded

dear s-narciso,you admitted that our car had much lower miles but you insisted we had to sell the car for the price of the higher mileage. I realize that people do not feel we should make a reasonable profit, I guess two opinions.

Dec 03, 2019 -

s_narcis responded

I didn't insist on anything and this isn't about whether you sold me a car or not but about the lack of common courtesy and professionalism you showed me. I even replied to both you and your admin to give you a chance to correct things, but received no reply from either. The fact that you think I'm upset that you need to make a profit is laughable. You're correct that this is two opinions. In my opinion, when speaking to a customer you should introduce and identify yourself and be professional and courteous. I'm sure most of your prospective customers would agree with me. Your reply should have been a simple apology and I would have deleted the review entirely.

Dec 05, 2019 -

Wile Hyundai responded

I AM SORRY

September 19, 2019

Customer Focused My wife and I purchased a car from a Wile in September 2019. Working with Ray was great he never pushed us into a decision to purchase the car. Once w More

by Twins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wile, Raymond Morabito
June 13, 2019

Excellent! You'll be thrilled! Excellent experience! Super great team of people set me up seamlessly! Helped me get exactly what I was looking for to help keep my new driver safe o More

by Eileen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wile, Heather Hall, Marlene Dady-Fox
May 05, 2019

wonderful experience. Heather Hall gave me my first car buying experience and I couldnt be happier with the outcome. I love my car and she made the process as easy as possi More

by kcrcoylie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Hall, Marlene Dady-Fox
April 12, 2019

Found the car we had been looking for Looking for a used Santa Fe so headed to Wile Hyundai in Willimantic. Our salesperson, Heather was wonderful, enthusiastic about the car but without t More

by Cheryl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve who determined the trade in value of my car, Heather Hall, Marlene Dady-Fox
April 05, 2019

Fast & Friendly We worked with Heather and she was very accommodating and expedient, ensuring our satisfaction with the vehicle and the service provided. The staff More

by Alisacp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Hall
April 05, 2019

Friendly service! Was easy to deal with Did all the registration running around ( we live in ma) Delivered the plates to my business!! Would definitely buy More

by Jen575
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Hall
April 05, 2019

Pleasant My fiance and I had heather. She was polite funny and very interested In getting us the car we wanted. She had us in our new car registered and all More

by Wild923
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Hall, Marlene Dady-Fox
April 01, 2019

Pleasantly Surprised Jesse Nye was very helpful in getting to us all the information we needed about the car we were interested in. He left no question unanswered and was More

by HappyCustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wile, Jesse Nye, Marlene Dady-Fox
March 31, 2019

Excellence in Customer Service When we had to buy a car...it was a situation that needed to be resolved quickly. We had gone to a couple of other dealerships, but Wile Hyundai was More

by SuePHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Wile, Raymond Morabito, Marlene Dady-Fox
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