Wilde Toyota - Service Center

Oil change gone wrong First off i want to start by saying I have been going to this dealership for years and have never had a problem with them. 2 days ago I took my car in First off i want to start by saying I have been going to this dealership for years and have never had a problem with them. 2 days ago I took my car in for a simple oil change/tire rotation along with the check on fluids/etc. It came out with major clunking going on so I take it back to them and somehow the brakes weren't put together properly and the wheel cyclinder broke. They repaired it no cost and provided a shuttle which was amazing! I go to pick up the car later that evening and as I'm driving home I start to hear clunking again. (Mind you when I brought it in there wasnt any clunking) I call them up and set up an appointment for today. I bring it in and one of the machnics looks into for me and tells me it's because of old hardware on my brake system. Its a 05' so I don't put any second thoughts against him. Well it's $70 later, they fix the hardware put the brake system all back together. And what do you know it starts making more noises on the way home then the way there. I am severely disappointed. I'm not going to bring it back and have them tell me i need to spend more money, when the only reason any of this began is because a mechanic didn't do his job right. It's sad when they admit it. I thoight I could trust them, but sadly I can't. It's more sad when their own shuttle man tells me they don't have enough people working because they are too cheap to hire more, even more sad when he says alot of cars have been coming back. Do yourself a favor and go to machanic you trust. I thought because it's a dealership they would be a straight shot. Well now my car is sitting in the garage with even more sounds than going in. And we all know how it goes you can't prove anything, so they won't help. Total waste of time and $70. 😒😒 More

Overall great service I needed a new muffler and David remembered me from an emissions test he did for me a few weeks prior. He mentioned I should have my muffler taken car I needed a new muffler and David remembered me from an emissions test he did for me a few weeks prior. He mentioned I should have my muffler taken care of so I came back a few weeks later and he was eager to help me out. David was reachable at any time of the day and really cares about his customers. He took the time to walk me through what my car needed and checked everything to make sure the maintenance of my car is up to date. Overall, David took the time to help me and is someone I will continue to seek to service my car. More

Nirobian Beauty After needing service on my 2007 Toyota Prius Touring model with 175k on it. I didn't feel it appropriate to return to Safro/Napleton Toyota after y After needing service on my 2007 Toyota Prius Touring model with 175k on it. I didn't feel it appropriate to return to Safro/Napleton Toyota after years of service there and the treatment my husband received from them after getting hurt on the job after 19 years of dedicated service there. I truly felt Henry Tessmer and Co. don't appreciate people and therefore didn't want to share my hard earned money at his place of business. Therefore I asked my husband who he knew in the business. He spoke highly of Mr. Mike Greco. I asked where he was at. He told me Wilde Toyota. I asked if he would contact him and get something set up. Which He did. Mike set us up with John Puering, John involved Adam when things were discovered about poor workmanship over an accident in cured 2 months after I took delivery in 2007. They also explained as my husband believed that the regenerative batteries failed. Wow! Mike and John got them covered all but shipping and installation. Then explained about a leaky water pump, which we had replaced, along with some other necessary repairs. Now it's off to Goffs Auto body to get corrected. A Big Kudos to Mike, John, Adam, and the Tech. I look forward to continuing my service at Wilde Toyota, and can not wait to get the 51 mpg Rav from them. Thanks, Joyce W More

Vehicle service experience Dave is amazing to work with! Very friendly and always does a fantastic job in recommending appropriate services for my vehicle. He works closely with Dave is amazing to work with! Very friendly and always does a fantastic job in recommending appropriate services for my vehicle. He works closely with the technician and calls me at work/home if needed with an update if something else was needed on my car. Thank you Dave for always going the extra mile and providing me and my family with such an amazing customer service. More

Very thorough David Olguin and Wilde are very thorough in the repairs, and have a great new facility. Questions are answered and researched if no answer is immediat David Olguin and Wilde are very thorough in the repairs, and have a great new facility. Questions are answered and researched if no answer is immediately available. More

Customer service Experience Excellent description of service performed,. My questions are always answered. Asked for next service appointment . Knowledgeable with all maintenance Excellent description of service performed,. My questions are always answered. Asked for next service appointment . Knowledgeable with all maintenance aspects of vehicle. always smiling and helping More

Always very educational and helpful! David has helped me with the past couple of oil changes and only have great things to say. He is very personable and realistic about proposed work for David has helped me with the past couple of oil changes and only have great things to say. He is very personable and realistic about proposed work for your vehicle. He answers any questions that you may have. I highly recommend working with David! More