Wilde Toyota - Service Center

I came into the dealership on a very busy Saturday afternoon, March 9th. I was greeted by service advisor Jonathan Regalado within a few minutes, who greeted me with a smile and asked how could he hel afternoon, March 9th. I was greeted by service advisor Jonathan Regalado within a few minutes, who greeted me with a smile and asked how could he help me. I only came in for a burnt out headlight bulb and was told that it would be about 35 minutes, which I thought would be fine considering how busy it was. Much to my surprise, I was done in less than a half hour! The cashier that took care of me was Dawn Rosewitz. Like Jonathan, Dawn greeted me with a warm friendly smile, made sure I had all the correct paperwork, correct car, keys, etc, and even she showed me where my car had been parked. Dawn went above and beyond my expectations of a cashier, making a perfect ending to a quick and pleasant visit to the dealership. It was nice to see that Dawn was acting like she was stressed out from a busy afternoon, frowning, or not wanting to be at work. Dawn was very nice and seemed very happy to help! More

Having my car repaired is not in the top ten list of wonderful things to do, but Dawn Rosewitz made it almost pleasant to write out my check. As a cashier for Wilde Toyota she was very pleasant and eff wonderful things to do, but Dawn Rosewitz made it almost pleasant to write out my check. As a cashier for Wilde Toyota she was very pleasant and efficient. She made a not so fun thing into an easier one. Thank you Dawn. More

Dawn Rosewitz was a smiling face & pleasant disposition who handled my paperwork with due dispatch. She was a pleasure. Thanks for the great experience. Irvin Brenaman disposition who handled my paperwork with due dispatch. She was a pleasure. Thanks for the great experience. Irvin Brenaman More

I have been with Toyota for 18yrs now, very happy so far.I always see Dawn Rosewitz at the service desk when I get my oil changes and check up always very friendly and makes you feel welcome it's nice t far.I always see Dawn Rosewitz at the service desk when I get my oil changes and check up always very friendly and makes you feel welcome it's nice to see same people and they recogonize you.I only go to Toyota for my check ups and service for my Matrix been very satisfied so far.Like the coupons I recieve, I feel being a faithful customers we should get some perks.Thanks for doing a good job for me.keep up the good work More

Dawn always meets you with a smile. She is very professional and can answer any question you may have for her. She does her job and helps you get on your way. She is very nice. professional and can answer any question you may have for her. She does her job and helps you get on your way. She is very nice. More

Wilde Toyota is always professional and gives fast, courteous service that I trust. Dawn Rosewitz, the service cashier, is always a pleasure to deal with. She is cheerful and efficient and makes paying courteous service that I trust. Dawn Rosewitz, the service cashier, is always a pleasure to deal with. She is cheerful and efficient and makes paying the bill a pleasant experience. I always feel good when I see her on the job. More

OK - I admit I am not mechanically inclined, and this is my first car purchase in over a decade. We bought a 2008 Camry Solara 2 months ago. I LOVE the car, that is not the issue. Yesterday the check eng my first car purchase in over a decade. We bought a 2008 Camry Solara 2 months ago. I LOVE the car, that is not the issue. Yesterday the check engine light came on. My husband called the service department and told them that the light came on despite the car running just fine. He was told to bring it in to get checked. He brought the car in to service... Over $50.00 later they told him that the gas cap was not clicked tightly enough causing the sensor to go on. Seriously??? You could not have told us to check that first? A decent dealer would have comped that for someone who just spent over 20 grand at their dealership. Auto Zone and other places will check a diagnostic check engine light code for FREE! Did you hear that? FREE!!! I hope Wilde understands that a happy customer may tell 1 or 2 people about you, but an unhappy customer will tell 1 or 2 hundred!!! I intend to tell thousands! More

I bought a used Camry from Wilde Toyota. I paid for a remote/ key fob at closing. I called to schedule an appointment to have the key programmed, they didn't know where the fob was, transferred me to par remote/ key fob at closing. I called to schedule an appointment to have the key programmed, they didn't know where the fob was, transferred me to parts who didn't answer, then they had me leave a message with my salesman.. The phone call was never returned. I called service again, they said they would look into it for me and call me back. Two days later my call still wasn't returned. I called and talked to a manager, who transferred me to service. I had to re- explain everything again. The fob was always in stock, not sure why I have been given the run around. I finally have an appointment, but dread dealing with service if this is the way things work at Wilde. More

Kevin is a great salesman.I have bought a Corolla in the past dealing with Kevin. Now we have 2 in our family. My sister Heidi was recently looking for a used car, that is why I brought her to Kevin. Kevin past dealing with Kevin. Now we have 2 in our family. My sister Heidi was recently looking for a used car, that is why I brought her to Kevin. Kevin is an experienced salesman, who knows his business when it comes to used cars. Kevin makes you feel comfortable and answers your questions honestly. That is why my sister bought a Corolla instead of a Ford. There were some issues with the service dept, but I do not want to hamper Kevin's good review with those issues. Wilde Toyota is very lucky to have Kevin, I will continue to refer people to Kevin. Chris More

I've been in the service dept twice for oil changes,etc, for my 2011 Rav4. Joel has helped me both times. He's an exceptional person in that department...I don't have to wait, he explains what was done, e for my 2011 Rav4. Joel has helped me both times. He's an exceptional person in that department...I don't have to wait, he explains what was done, etc. In addition, he's gone above what most likely is expected of him. Not being familiar with being able to make phone calls using the buttons on my car (bluetooth, I guess), Joel set up the numbers and explained how to use it. I never expected to use or to like the convenience, but in one day I loved it! And that was all because of Joel Valdez. He told me to come in whenever I had a question. With my second oil change I had more questions, all of which Joel was able to help with. Joel Valdez is what every service department representative should be. It's clear that a satisfied customer is important to him. He's a great representative for Toyota and an asset to the business. More