Wilde Toyota - Service Center

Exceptionally good service for my Toyota My first time to Wilde Toyota for service, for my Toyota. I met David Olguin in the service center. He went out of his way to help us and to get my a My first time to Wilde Toyota for service, for my Toyota. I met David Olguin in the service center. He went out of his way to help us and to get my air conditioning fixed. Very pleasant and knowledgeable. Having an older model vehicle I left it there expecting the repair to take a couple of days. It needed an new compressor. Wilde got one that day and it was ready for pick up at the end of that day! I received two phone calls on the progress from David and he gave me his personal cell number for me to use if I had any questions (he does this for all of his customers). Hopefully I won't be visiting the service center any time soon, but if I do, I know that I will be able to count on David to make my repairs go as smoothly as they can. Thanks again Dave. More

Exceptional service & knowledgeable service advisor During my most recent trip to Wilde Toyota I had the pleasure of having David Olguin help & advise me on necessary repairs for my Sequoia. He provide During my most recent trip to Wilde Toyota I had the pleasure of having David Olguin help & advise me on necessary repairs for my Sequoia. He provided me with options as well as let me know that my rear brakes were nearing replacement level. He offered to schedule my next appointment. I have recommended others go to Wilde based on my experience with David. He definitely goes above and beyond what I expected. When I find good service providers or other professionals I will drive the distance to stay with people that take care of me and my family. More

David it's a great service advisor Best dealer best service and gear advisor I would recommend because I'm been working with David for the last 4 years he always take care of his cust Best dealer best service and gear advisor I would recommend because I'm been working with David for the last 4 years he always take care of his customers definitely I recommend David More

Toyota Service I always go to David Olguin for service. David is very knowledgable and honest. He always tries to find me the best deal and only advice me a service I always go to David Olguin for service. David is very knowledgable and honest. He always tries to find me the best deal and only advice me a service when is really needed. I would highly recommend to choose David as your service advisor. More

60,000 mile service David Olguin was very professional and explained some things that were serviced on my car. He was very friendly and look forward to working with Davi David Olguin was very professional and explained some things that were serviced on my car. He was very friendly and look forward to working with David in the future. More

Suspension Issue I had an issue with the rear suspension arm on my Rav4. I talked to Chuck Brockmeyer and he was very helpful in getting the issue checked out with Toy I had an issue with the rear suspension arm on my Rav4. I talked to Chuck Brockmeyer and he was very helpful in getting the issue checked out with Toyota and the Wilde Service Dept. Thank you very much. More

Service is sub par and did not receive my monies worth Today dropped off my Car for service at 9:33 AM to have a diagnostic check up for engine light being on. Car was promised to be finished with this dia Today dropped off my Car for service at 9:33 AM to have a diagnostic check up for engine light being on. Car was promised to be finished with this diagnostic work up by or before 5pm. Service person I was working with called me at 4:06pm I missed the call unfortunately and called back at 4:40pm. I went straight to his voice mail and he left before 5pm as he did not return my call. I called again and spoke to another service individual which did not know anything about my car as the original service person never wrote any of the mechanics findings into the computer. Normally when you pay 187$ a mechanic checks everything out, writes notes and speaks with the customer service rep who then writes everything up and logs it into the computer so if you come early or late its ready and there for you. My customer service rep did not write anything down before he left work. On the phone message all he said was "call me back". As i spoke to the 2nd rep he was not confident because nothing was written down and when i came in close to 8pm nothing was written up yet. I know this because I asked the cashier if I could pay and she said nothing was ready and I could not. I was upset at this point as it was promised to be done by 5pm based on my paperwork. The cashier told me "the manager is typing furiously to try and get it ready". Okay so a person who didn't talk to the mechanic is working off scrap notes to put together an estimate and list of problems that need addressing with my car. As well as he is doing it in a rushed fashion. How is this worth the money I spent? The manager did not even offer to go over the notes or estimate with me either which was rude. TLDR: Service is sub par. Paying 187$ and not having anything explained is very dismal. More

Great car at a great price Kevin Nelson our sales representative was very patient with us over the Thanksgiving Holiday weekend. We were initially interested in another vehicle Kevin Nelson our sales representative was very patient with us over the Thanksgiving Holiday weekend. We were initially interested in another vehicle which got sold before we could make it over. We eventually purchased a superior vehicle at a better price through Kevin. Speaking of prices, as we looked for cars Wilde had by far the best prices on similar vehicles which limited the amount of negotiating we felt the need to do. In addition, we were treated very well throughout the purchase process, couldn't have asked for more. More