Wilde Toyota - Service Center

Had a 9:00 AM appointment for service and arrived 10 minutes early. I sat outside in front of the garage door for 15 minutes not realizing since both service bays had one car just inside the door. Afte minutes early. I sat outside in front of the garage door for 15 minutes not realizing since both service bays had one car just inside the door. After going inside to see what the holdup was, I discovered that there were 2 open spots in front of each of these cars. Finally, a car was moved, and I was able to enter the service bay. Waited or a service writer for another 20 minutes while other vehicles came in, met with a service writer and had their cars moved into the que area with cars driving around me. I finally had to ask for a service writer to help me. It's now 9:30 AM. After an hour and a half, I went to the service writers' (who was talking to a fellow employee) to inquired as to what the diagnosis was. The two of them promptly walked away to show the service manager something funny on their phone. At that point I walked into the middle of the group (now totaling 4 people) and told the service writer I wanted my car back immediately and the service manager of my experience. I've had all service done on my 2013 Avalon by Wilde Toyota and always received and gave 5 stars. No more. More

Had an appt. today at9:30 for oil & tire rotation, got there at 9:20, had to wait for someone to help me for 22 min. Was told it would take about one and a half h today at9:30 for oil & tire rotation, got there at 9:20, had to wait for someone to help me for 22 min. Was told it would take about one and a half hours. They over book, I will not go back. And by they way, I have purchased 4 cars from them, never again. George Nichols More

I bought two cars from them . I was there for oil change.No one has a decency to tell we are not taking cars for the day .I get out waiting there then asked one of the service guys I was there for oil change.No one has a decency to tell we are not taking cars for the day .I get out waiting there then asked one of the service guys that I am there for oil change then he say I see what can I do then there’s a gentleman came he said sorry we are not taking any vehicles for today but I was there 1.45p.m they close at 3p.m.There should be sign or some one to tell we are done for today .I never had this kind of experience before.I am very disappointed More

I’ve been going to David for 12 years and he always provided quality service. He is the best there is. provided quality service. He is the best there is. More

Mike was very helpful. I'm glad I came here to fix my vehicle. I can't thank you enough. I will definitely refer you . I'm glad I came here to fix my vehicle. I can't thank you enough. I will definitely refer you . More

Awesome service provided by David Olgin. He’s great at what he does! We were in and out in 1 hour for an oil change and tire rotation. We trust that we are in good hands when it comes to Dav He’s great at what he does! We were in and out in 1 hour for an oil change and tire rotation. We trust that we are in good hands when it comes to David. He understands our needs. Thanks David and Wilde Toyota! More

I always recommend David. He provides his cell phone and promptly responds to let me know his schedule on when to bring in my 2018 RAV4. He's courteous, knowledgeable, and k He provides his cell phone and promptly responds to let me know his schedule on when to bring in my 2018 RAV4. He's courteous, knowledgeable, and knows that I am VERY fussy. My RAV4 only has 20K miles. I leased it and ordered it with the intention of buying it. My first least and only SUV I've ever had. Love the vehicle and love dealing with him. Wilde is lucky to have him. When I go for service, there's usually a line waiting to see him which tells me volumes on how efficient and good he is. Don't lose him! More

David Olguin is great ! I was told I need to fix the rear brakes. David had the technician double check the brakes. Turned out the brakes are good but he found out the lef I was told I need to fix the rear brakes. David had the technician double check the brakes. Turned out the brakes are good but he found out the left wheel bearing was loose. Thanks David. More

I made an appointment on line for my annual tire rotation and oil change. I selected service advisor David Olguin, as I have had good experiences with him in the past. I arrived a few minutes early, and Da and oil change. I selected service advisor David Olguin, as I have had good experiences with him in the past. I arrived a few minutes early, and David wrote up the order for my requested services, asked if I wanted the car washed, and reviewed the potential services for my mileage and age of the car. He estimated it would be about 2 hours, and he came to get me at 1 1/2 hours later, and said the jobs were done, with no issues. I was a bit skeptical with the recent ownership change of the dealership, but David came through like he always does. Excellent service! More

David Olguin is so kind and he did a well job on checking my car. my car. More