Wilde Toyota - Service Center

I can’t stress enough on the service I’ve received from JOHN MILCZARSKI the Assistant Service Manager. this gentlemen was the most honest and helpful person I’ve ever come across in all my years i’ve had t JOHN MILCZARSKI the Assistant Service Manager. this gentlemen was the most honest and helpful person I’ve ever come across in all my years i’ve had to deal with customer service… he actually walked with me to my vehicle and answered EVERY question I had… and the help? Unmatched… This gentlemen needs a raise and hold a class of some sort to teach others to be the same and carry the stature he had brought to the table… More

Been coming to Wilde for a long time. Today I had a scheduled appointment for an oil change. Upon arrival I was told it would be 2 to three hours!! Why make an appointment!? No explanation. Not my fir scheduled appointment for an oil change. Upon arrival I was told it would be 2 to three hours!! Why make an appointment!? No explanation. Not my first bad experience..... had a water pump replaced in March. During the replacement the tech punched a hole in the radiator! That added about 4 hours to the job. When I got home with the truck most of my coolant was gone. Tech forgot to re connect return heater hose! I know xxxx happens but...... especially today.....3 hr wait on an oil change that I had an advance appointment for!!! C'mon! So today August 24th I finally get in for my routine oil change and tire rotation. Beware be very aware 16 year old high school students working part-time are working on my $55,000 Tundra! Here's the result... I get the truck back inspection reveals the tires which were supposed to be rotated weren't! I can tell right away as the left front tire has a different color valve cap. It was still there. 3 of the 5 bolts holding the skid plate on were missing... the skid plate has to come off to access the oil filter. The 27-point maintenance check shows the following.... brake pads 7 mm... last time according to my sheet they were 4 mm...looks like I have self growing brake pads. Air filter needs replacement.... they never looked as there's a small piece of tape holding one of the clamps down and it was still there. Windshield fluid topped off. There's only an inch in the reservoir! How can they run a business like this ....I spoke to management they immediately took the truck back and took care of it saying they're going to have to talk to the JUVENILE that worked on my truck. You would think they would supervise these kids but apparently not. Needless to say I've had it with Wilde Toyota I won't be back! I feel sorry for the people especially the elderly who are basically clueless about cars and drive out of Wildes lot not knowing what exactly some kid did to their vehicle Mr. Haney handled the situation professionally but I felt he was embarrassed. I no longer have confidence in your service department. I'll be hard pressed to return. Greg T Erdman More

I only have experience dealing with Wilde Toyota's service area. David Olguin is an amazing service technician. He'll give it to you straight, tell you what you need to keep your vehicle running great service area. David Olguin is an amazing service technician. He'll give it to you straight, tell you what you need to keep your vehicle running great, and he's always up front with pricing. I'll never go to another mechanic if he's working there. I had 1 negative experience with a different technician, but I've always had fantastic experiences with David. More

I came to Wilde knowing my special order Tacoma wouldn’t be easy, as it involved combining a bunch of components of two different models, but Rachel was the most patient and knowledgeable Sales Associate I be easy, as it involved combining a bunch of components of two different models, but Rachel was the most patient and knowledgeable Sales Associate I could have asked for; the day I ordered I knew everything I specified would come out perfect, and it did, the result was the most unique and beautiful Tacoma in southeastern Wisconsin. When the day came to pick it up, Charles’ seamless customer service skills made the process an enjoyable breeze! Wilde has made me a loyal customer in just one transaction! Special thanks to Chrissy, who went the extra mile in a tricky plate transfer... More

Great experience all around. Got my new Tacoma with little fuss and quick in and out despite them being very busy. Everyone was polite and courteous, especially Tommy, Dave, Jordan and Veljo! little fuss and quick in and out despite them being very busy. Everyone was polite and courteous, especially Tommy, Dave, Jordan and Veljo! More

I highly recommend David Olguin for service on your Toyota. After buying a used older Toyota, several years ago, I had to find an honest service writer at a Toyota dealership. I tried a few different d Toyota. After buying a used older Toyota, several years ago, I had to find an honest service writer at a Toyota dealership. I tried a few different dealerships but many tried to sell me on things I did not need at the time nor could possibly afford. I then found David Olguin. He is extremely honest and helpful in servicing only what your vehicle needs, telling you the truth if you can wait on something a bit or if it must be done immediately, and giving you the most efficient service with the fairest price. I highly recommend Toyota's amazing, David Olguin! More

I always get my car serviced here. I completely trust David Olguin and always go there to see him! Never better service than this service center. I appreciate all of their hard work. David Olguin and always go there to see him! Never better service than this service center. I appreciate all of their hard work. More

A great place to buy and service your car. Toyota or any make. Friendly and courteous staff. Mr. Olguin is tops! They will accommodate you even without an appointment. 10 yr. customer. make. Friendly and courteous staff. Mr. Olguin is tops! They will accommodate you even without an appointment. 10 yr. customer. More

Jamie was extremely helpful, even with such an early appointment. The services was thorough, and I was in and out in less than an hour. appointment. The services was thorough, and I was in and out in less than an hour. More

I was greeted with friendly, quick customer service and everyone was quick to help! I experienced polite staff and good timely service from multiple staff. everyone was quick to help! I experienced polite staff and good timely service from multiple staff. More