Wilde Toyota

Great help, great service, great car. Outstanding chocolate milk.show room filled now. Lots of used cars on the lot Outstanding chocolate milk.show room filled now. Lots of used cars on the lot More

Jamie Haney was the best! Fast and friendly service at Wilde Toyota! Will return again! Fast and friendly service at Wilde Toyota! Will return again! More

Everything was A+ from scheduling, setting up the work order to completion. They were busy but completed the work on time. And, the coffee is good! order to completion. They were busy but completed the work on time. And, the coffee is good! More

Joseph is an excellent asst service mgr Very helpful and informative. I plan to work with him going forward. informative. I plan to work with him going forward. More

They were very easy to deal with and flexible with my schedule. I would definitely use them again. schedule. I would definitely use them again. More

I needed to schedule my “break in” oil change, which by its nature is a last minute thing. They got me right in and did what was requested and put I went in time for my next appointment. I cannot say its nature is a last minute thing. They got me right in and did what was requested and put I went in time for my next appointment. I cannot say enough good things about how I was treated and served. Thank you Wilde Team! More

Once you arrive, one must wait for what seems forever before someone recognizes you and starts to address your concerns. Very poor service. Gives off a negative vibe, especially when you see some service before someone recognizes you and starts to address your concerns. Very poor service. Gives off a negative vibe, especially when you see some service personnel talking with each other and ignoring you. This is not a one time thing. More

I had a great service advisor who helped me decide what I needed to do. I took advantage of the courtesy ride to my home. So far everything is great that they did. needed to do. I took advantage of the courtesy ride to my home. So far everything is great that they did. More

It has always had good staff members that work and assisted w/my needs. Car care has become a little over priced but Wilde does try and work w/customers to get the work done. assisted w/my needs. Car care has become a little over priced but Wilde does try and work w/customers to get the work done. More

A few weeks ago, we purchased a used, 2023 Toyota Tundra SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the showroom, we were greeted by pre-owned sales associate Terrance Dies. Initially, Terrance was pleasant to work with, took down my information, then allowed us to go on the test-drive alone. When we returned from the test-drive, Terrance exited the building and asked how we liked the truck; completely normal, and professional behavior from a salesman at a dealership. Being a used truck, I advised Terrance we would like some time to look the truck over; Terrance obliged, advising us to come inside when we were done. When we were done going over the truck, we went back inside, at which point we made contact with Terrance at his desk; it was at this point, things started to go downhill. Terrance asked us what we wanted to do, at which point we pointed out many damages on the truck, which they purposely made sure the online pictures didn’t show; I understand this is an extremely common practice, since the dealership is just trying to get people in the door. I also understand that we were purchasing a used truck, and minor scratches/scuffs are common, but there were quite of few damages we believed should be addressed in the negotiation process; all four rims had major curb-rash, a decent dent in one of the door panels, and a large scratch on the side of the bed, which looked like a 5-year-old touched-up. Terrance dismissed everything we said, except for saying they could re-condition the wheels for $125/wheel, if we purchased the vehicle; that cost being on us. We briefly asked about Toyota Vehicle Service Agreements (VSA), at which point Terrance told us a VSA was something that would be addressed later in the process. As we continued speaking with Terrance about the issues we found with the truck, he appeared to get irritated with us, as if he had somewhere better to be, and just assumed we were just going to say, “okay, we’ll take it,” at asking price, without any sort of negotiation. Terrance then asked us where we would like the price to be; I gave him an acceptable/fair starting-point for negotiations. Terrance immediately got up from his desk and walked to the back. A few minutes later, the sales manager (I don’t recall his name), sat down in-front of us, and told us the price I gave wasn’t realistic, at which point I advised him it was a starting point for negotiations. The sales manager proceeded to show us a piece of paper which showed the price the dealership purchased the vehicle for, versus the price they were asking. He told us they were upside-down on the vehicle already, and they couldn’t reduce the price any further. Whether or not he was telling the truth about being upside-down on the truck (I didn’t believe it for a second), it’s not our fault or problem; he specifically told us they made a bad purchase on their end. After going back-and-forth with him for 10 minutes or so, he slightly reduced the price, then stated he would try to get us more for our trade-in. It should be noted the asking price for the truck was above the overall average asking price. In the meantime, Terrance sat back down with us. Terrance attempted to further persuade us to purchase the truck by telling us it would be getting a brand-new engine, free of charge, due to a major recall of more than 100,000 engines. I knew about this recall long before considering purchasing a 2023 Toyota Tundra, and checked the VIN prior to arriving at Wilde Toyota; it showed the specific truck we were looking at wasn’t part of the massive engine recall. I advised Terrance of this, at which point he stated he had just checked the VIN to verify it was part of the recall; Terrance appeared to get upset I was advising him otherwise. A few seconds later, another Wilde Toyota employee approached Terrance’s desk. This emp More