Wilde Toyota

Greatly disappointed I was never treated so badly during any of my vehicle purchases, not only were they unwilling to contact my bank where I arranged my own financing but I was never treated so badly during any of my vehicle purchases, not only were they unwilling to contact my bank where I arranged my own financing but the used car manager Randy Dunn was outright disrespectful. He insulted my wife and refused to work with my financial institution USAA which is a armed forces based institution. A real nice thank you to this country’s veterans! I just wanted to buy a car, I am pre approved so money’s not the issue, Randy Dunn just refuses to work with USAA for whatever reason. He even went so far to say the three customers they send to him isn’t worth it, WOW Randy Dunn, you must be doing really good to turn down twelve customers a month! More

Bad customer service and management. Was looking online and found a 2016 Toyota XSE that my girlfriend then researched and wanted to go get. We contacted Wilde and spook with Rebecca and Was looking online and found a 2016 Toyota XSE that my girlfriend then researched and wanted to go get. We contacted Wilde and spook with Rebecca and scheduled a time to go see the vehicle on Wednesday to go and see it on Friday. We heard it was auction bound soon so we had to act fast. When Friday came along we called again to confirm the vehicle was still there, they replied with yes it is. So we started on our 2 hour journey. About 30 minutes into it we received a call saying they sent it to a detail shop and it won’t be back till next week Wednesday. I then asked why would you send it to a detail shop when you have your own and also why send it to a shop when you knew you had a appointment schedule for it that day. I then asked to speak to a manager and got transferred to Travis. Travis then started say he is sorry but there is nothing he could’ve done because they didn’t know it was gonna go there. “ so people just go on your lot and grab cars to work on with communicating with anyone first?”. He then responded with sir I have 200 employees and 400 cars this stuff happens all the time. Apparently they have no communication with one another and nobody has any idea what the next guy is doing. BUYERS think, is this the kind of service you’d want after purchasing a vehcile or traveling to purchase one? Sounds like they have to review the way they do business and implement something to communicate more effectively with one another. NEVER BUYING anything here sad but true. More

Tony is great! Finance guy Noman not so much! Only giving 5 stars because of Tony. This is the 2nd car Tony has helped me purchase and as a family we have purchased 4 cars from this dealership. To Only giving 5 stars because of Tony. This is the 2nd car Tony has helped me purchase and as a family we have purchased 4 cars from this dealership. Tony never pressures you and let’s you test drive as many cars as you want. Great sense of humor! This is however the first time I am disappointed and upset with my purchase on financing side. Noman, Yeah was courteous, kind and respectful(which they have to be) but also pushy and sneaky. Initially said no to any extra coverage or warranty because they can offer it to you but you can decline. After I initially said no to everything he convinced me to get the gap insurance, which I was OK with. He then said he would talk to his boss about the warranty renewal because I declined that. He walks away comes back a few minutes later and says “he’s going to renew your warranty”. Says he would cover everything for three years at the 36,000 miles or so whatever it was that he said. So I was like great that’s awesome!Didn’t think anything of it.It was a Saturday I was absolutely the last customer there. They closed at five it was already close to 7 PM and I felt a little rushed. So I didn’t get to thoroughly read all my paperwork as I normally do. Two weeks later I get a letter in the mail about some warranty transfer. This made me pull out all my paperwork and go through it. Something I should have done from the beginning, but with my busy schedule just did not have the time Come to find out what I thought was a free warranty renewal was not free at all. Again my fault for not reading my paperwork throughly Like I normally do but because this is not my first purchase with them I wouldn’t think I would have anything to worry about because I trust what people tell me to my face and all my other purchases have been that way where what they tell me is what is on the paperwork. To my surprise I see additional charges for the gap insurance that I agreed to get plus charges for care package and warranty package A cost an additional services that I did not agree to purchase that I was made to believe I was receiving for free as a courtesy. So I had to go in person and have this taken care of. I was so infuriated that I would be taken advantage of this way. This is the first time this has been done to me out of all my visits and purchases there. So it’s quite disappointing. So of course now because of all the additional charges my monthly payment was higher than I wanted it to be and they tell me they can cancel all these extra services but my monthly payment won’t change just the total cost of the purchase so I’ll have to Take more time out of my schedule after cancellation is And the refund is processed to refinance to the amount that it should be or should have been from the beginning. So a caution to everyone READ Everything before you sign !!!look at all the totals before you sign and if something doesn’t look right have it corrected immediately. I know it was last day of the month and they were trying to get their numbers in to make their sales for the month but to do this to a repeated customer Shows that all that really mattered was making that sale and throwing more cost on top of that sale, not really caring about the budget that you want to stick with.Truly disappointed and know better to ever do my financing through them again. Should have gone directly to one my banks first. Do your own financing first before going to make a purchase , less hassle. It truly pisses me off that this kind of stuff happens, JUST BE HONEST! HONESTY goes a long way. No one likes being lied or sneaked into something. Do better! More