Wilde Toyota

Was great service at first but I got scammed As a first time buyer, I did prior research before wanting to purchase a reliable and safe car. Based on the stellar reviews that I read online, I fin As a first time buyer, I did prior research before wanting to purchase a reliable and safe car. Based on the stellar reviews that I read online, I finally decided to visit Wilde Toyota dealership and test drive the used car I wanted - I initially saw the car featured on their website and I made an appointment. I ended up purchasing a used Toyota RAV4 on July 10, 2019. Everyone I encountered during my first visit was friendly, helpful, and professional. They communicated to me that the car was in great condition and it is an "excellent choice" for me. However, just one day after I purchased and drove this car fresh off their lot, the tire pressure light came on the next morning! I immediately started to notice my tires were consistently losing air and were looking flat every 3-4 days. My concerns grew even bigger after my personal mechanic preformed a full inspection on the car (this was done today (7/26/19), after only two weeks of having the car). AS A RESULT, SEVERAL ISSUES WERE FOUND. I NOW HAVE AN ESTIMATED COST OF $2,000 TO REPAIR MY CAR! I feel completely SCAMMED BY WILDE TOYOTA DEALERSHIP!!! They sold me a car that was not in such "great condition" as promised! I cannot afford the extra cost for these unexpected repairs. I'm warning potential customers about doing business with this dealership. More

Professional & personable service with the customer in mind Tommy Haynes was amazing in helping us find the right vehicle for our needs in a short amount of time when we found ourselves needing to purchase a ve Tommy Haynes was amazing in helping us find the right vehicle for our needs in a short amount of time when we found ourselves needing to purchase a vehicle quickly. He listened carefully to what we were looking for and was mindful of showing us cars that would work best for us. Tommy went out of his way to make the entire car buying experience efficient, positive, and non-stressful. The car we purchased (Toyota Rav4) is perfect for us and I would highly recommend Tommy to anyone looking to purchase a car. His customer service, personality, and desire to listen to the customer is second to none! This is our 5th vehicle purchase from Tommy and I will definitely buy another vehicle from him! Thank you to Tommy and the entire Wilde Toyota staff for taking such good care of your customers! You are THE BEST! More

Outstanding customer service from start to finish Thanks fo Ian, Jeff and all that was involved with getting my new Corolla ready for pick up. Everyone at Wilde Toyota was friendly courteous and prof Thanks fo Ian, Jeff and all that was involved with getting my new Corolla ready for pick up. Everyone at Wilde Toyota was friendly courteous and professional. More

Comfortable Environment Jim is the best guy to help you buy a car. It was my first time buying a car EVER. I was so nervous and I think Jim Blake could tell but I knew I was Jim is the best guy to help you buy a car. It was my first time buying a car EVER. I was so nervous and I think Jim Blake could tell but I knew I was in good hands since he has been doing this for so long. He helped me find the exact car I wanted. When it came to the actual signing and paperwork portion of the process, Randy was just as helpful. I was very nervous because I have never done this before but Randy and Jim were so patient with me and made sure I knew exactly what was happening. They both were so kind and nurturing which is exactly what I needed to feel at ease when buying a car. I could not have wished for two better people to help me. In the financial part of the process Chris was wonderful, he broke down every step and what it would mean to me in the best way possible. He gave me great tips about payment options and what was best for me. Overall I would recommend Wilde Toyota to everyone. I could not have been luckier to have Randy, Jim, and Chris help me while buying a car. I am so thankful to all of them!!! More

Helped a friend find a car Tommy Haynes is great! He is very knowledgeable and wants to make sure you get the car you want and one that is best suited for you. He was VERY patie Tommy Haynes is great! He is very knowledgeable and wants to make sure you get the car you want and one that is best suited for you. He was VERY patient with my friend (and I) in finding the right car for her after she hadn't had a car in 10 years and didn't know what she wanted. He helped explain everything so we understood the cars we test drove and the overall process. A real good guy. Also, Noman in finance was very helpful and patient as well. What a team! Try and ask for these 2 guys when your looking for a used car and you'll get a fantastic experience at Wilde Toyota in West Allis!! More

Excellent customer sey I can honestly say that I have never in all my life, had such a wonderful experience buying a vehicle. Niko has treated myself and my family with the I can honestly say that I have never in all my life, had such a wonderful experience buying a vehicle. Niko has treated myself and my family with the upmost respect, honesty and professionalism I have ever come across during the car buying process. I will definitely come back to Niko when I’m ready to buy another car. He has made this experience very easy for me and I’m so forever grateful. One of the most important things for me was that he was not pushy and kept in contact with me via phone call and text. Communication is very important to me. Once again Thank you Niko Torres for a great experience! More

Great new car I had a really great experience at Wilde Toyota. Niko did a great job making recommendations based off of what features I was looking for. He was frie I had a really great experience at Wilde Toyota. Niko did a great job making recommendations based off of what features I was looking for. He was friendly and very helpful. I was able to test out the SUV I was interested in over night to verify it was the right car for me. Niko did everything he could to get me the right price and make sure I was 100% satisfied with my new car. The finance department was also amazing! They got me a great rate and offered me a great deal on their warranty. I couldn’t be happier with this purchase. More

Its was a delight working with Tony Chang Working with Tony is always a pleasure, i just got done buying our third vehicle with him. It seems like with each purchase the experience gets better Working with Tony is always a pleasure, i just got done buying our third vehicle with him. It seems like with each purchase the experience gets better every time. He never disappoints, and always willing to help. He gets us the best price and deals available. Always works to get you in the right vehicle for your budget. Tony is very friendly and attentive when working with you. Noman was also very helpful and nice. He addressed my whole family, and not just me. Noman made sure to explain all paper work thoroughly, and helped to get my family and i into a price we were comfortable with. The over all experience was great, and makes me look foward to purchasing a 4th vehicle with Wilde toyota, and Tony Chang. More

Terrible Customer Service If I could give this place ZERO stars on this review I would. Run away from this place as fast as you can and never think of doing business with them If I could give this place ZERO stars on this review I would. Run away from this place as fast as you can and never think of doing business with them! I had a horrible experience with this dealerships service department. They ended up costing me 500 dollars of my own money for damage they caused to my truck and refused to fix. My family and I had been loyal customers to this dealership for 30 plus years. We have purchased 3 vehicles from them over the years and always had gotten service done here. This all stops now and we will never ever come back for anything from them. The problems all began when I brought my truck in for new tires that cost over a thousand dollars. A large chunk of money I was willing to give to a dealership I had trusted at the time. I rarely use my truck since I have a car I use as my daily driver, so it's more of luxury vehicle I only use on weekends. I took my truck straight back to my garage after getting the new tires. One week later I pulled my truck out of the garage and noticed huge, deep scratches down the passenger side of the truck. It looked like the service tech had driven the truck into something or ran it across something to cause the damage. I immediately called Wilde Toyota and spoke to the service manager Mike Grecko. He told me to bring the truck in and he'd check out the damage. I brought he truck in and Mike took photos of the damage, said his IT department would have video/pics of what the truck looked like when it came in and when it left. He said he'd call me with the next steps they would take after he talked to his IT department. I waited a week and Mike never called me. I called him and he pretended he called me and left a voicemail. He never called me and it was a lie. Mike never produced any IT video or picture evidence of my truck when it came in and when it left and refused to take care of the damages they caused while the truck was in their care. I demanded to speak to his manager and he gave me the name of Scott Nugent. I called Scott and left a voicemail. Scott never returned my call. A week later Mike called me and said he wanted me to go to Abra Autobody to get an estimate for the damages to the truck and he would be in touch after he got the estimate from the autobody shop. Mike acted like they found something that showed the damages and he was finally going to take care of a loyal customer. Boy was I wrong to think this. A week later I called Mike to get an update and once again he claimed he called me and left a voicemail. I verified with him my correct number and he never called. Just another lie from him. This time Mike tells me they are not going to fix the damages. I was beyond livid that he and his dealership were continuing to waste my time and have me drive all over town for something they were never going to fix. I once again demanded to speak to his manager and this time he had me call Mary Dorty, who is in customer relations. I laid out the entire time line of events and she said she would be in touch after speaking to all sides. A week later Mary calls back and tells me they will not be taking care of the damages. I asked her what ever happened to the video and photos they were supposed to have showing the truck when it came in and came out. She just blew that off and refused to say anything other than they will not pay for the damages. I ended up having to run the damage through my personal insurance, pay a 500 deductible to the body shop and now see my insurance rates go up. I also wasted an entire month getting the run around from Wilde Toyota. They ended up doing absolutely nothing in the end. Between all of the vehicles my family bought and service we had done, we spent hundreds of thousands of dollars with this dealership. We were loyal customers, but never again. I recommend you steer clear of this place and do not give them a since cent of your money. More