Wilde Toyota

A few weeks ago, we purchased a used, 2023 Toyota Tundra SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the showroom, we were greeted by pre-owned sales associate Terrance Dies. Initially, Terrance was pleasant to work with, took down my information, then allowed us to go on the test-drive alone. When we returned from the test-drive, Terrance exited the building and asked how we liked the truck; completely normal, and professional behavior from a salesman at a dealership. Being a used truck, I advised Terrance we would like some time to look the truck over; Terrance obliged, advising us to come inside when we were done. When we were done going over the truck, we went back inside, at which point we made contact with Terrance at his desk; it was at this point, things started to go downhill. Terrance asked us what we wanted to do, at which point we pointed out many damages on the truck, which they purposely made sure the online pictures didn’t show; I understand this is an extremely common practice, since the dealership is just trying to get people in the door. I also understand that we were purchasing a used truck, and minor scratches/scuffs are common, but there were quite of few damages we believed should be addressed in the negotiation process; all four rims had major curb-rash, a decent dent in one of the door panels, and a large scratch on the side of the bed, which looked like a 5-year-old touched-up. Terrance dismissed everything we said, except for saying they could re-condition the wheels for $125/wheel, if we purchased the vehicle; that cost being on us. We briefly asked about Toyota Vehicle Service Agreements (VSA), at which point Terrance told us a VSA was something that would be addressed later in the process. As we continued speaking with Terrance about the issues we found with the truck, he appeared to get irritated with us, as if he had somewhere better to be, and just assumed we were just going to say, “okay, we’ll take it,” at asking price, without any sort of negotiation. Terrance then asked us where we would like the price to be; I gave him an acceptable/fair starting-point for negotiations. Terrance immediately got up from his desk and walked to the back. A few minutes later, the sales manager (I don’t recall his name), sat down in-front of us, and told us the price I gave wasn’t realistic, at which point I advised him it was a starting point for negotiations. The sales manager proceeded to show us a piece of paper which showed the price the dealership purchased the vehicle for, versus the price they were asking. He told us they were upside-down on the vehicle already, and they couldn’t reduce the price any further. Whether or not he was telling the truth about being upside-down on the truck (I didn’t believe it for a second), it’s not our fault or problem; he specifically told us they made a bad purchase on their end. After going back-and-forth with him for 10 minutes or so, he slightly reduced the price, then stated he would try to get us more for our trade-in. It should be noted the asking price for the truck was above the overall average asking price. In the meantime, Terrance sat back down with us. Terrance attempted to further persuade us to purchase the truck by telling us it would be getting a brand-new engine, free of charge, due to a major recall of more than 100,000 engines. I knew about this recall long before considering purchasing a 2023 Toyota Tundra, and checked the VIN prior to arriving at Wilde Toyota; it showed the specific truck we were looking at wasn’t part of the massive engine recall. I advised Terrance of this, at which point he stated he had just checked the VIN to verify it was part of the recall; Terrance appeared to get upset I was advising him otherwise. A few seconds later, another Wilde Toyota employee approached Terrance’s desk. This emp More

Fantastic evaluation and repair/response during extensive and unscheduled visit. Will definitely return. Superb, knowledgeable and friendly advisor. and unscheduled visit. Will definitely return. Superb, knowledgeable and friendly advisor. More

Good price on car. Difficult to negotiate trade-in price. Took 2 days to get my price. Difficult to negotiate trade-in price. Took 2 days to get my price. More

Jamie Haney was great! Excellent service and follow up! Will always return for service! Thank you! Excellent service and follow up! Will always return for service! Thank you! More

I am absolutely disgusted at the service my 21 son purchasing his first used car at Wilde has been. He was sold a lemon and it has been absolutely NOTHING but trouble and the nightmare continues and n purchasing his first used car at Wilde has been. He was sold a lemon and it has been absolutely NOTHING but trouble and the nightmare continues and now the car basically isn’t worth being repaired and he will owe much more on his loan. And all They say is “it’s unfortunate”. We spent two hours waiting for a meeting today and well it never happened. We will not stop until this is made right. Taking advantage of a hard working young adult is pathetic! First it’s the oxygen sensor right after he left the lot, then 2 mos later catalytic converter and both of those times had to be taken back twice. Now it’s timing chain jumped and basically mechanic says it’ll need a new engine. HE HAS HAD THE CAR 9mos More

Went for an oil change on a Monday, got a email on Friday earlier, stating about my SATURDAY appointment! Took 1 hour and 15 minutes for oil change (not sure if that’s good or bad) earlier, stating about my SATURDAY appointment! Took 1 hour and 15 minutes for oil change (not sure if that’s good or bad) More

Pleasant helpful staff. Information was provided in a timely manner. Very happy with the service here. Information was provided in a timely manner. Very happy with the service here. More

I worked with Joseph and couldn’t have had a better experience! On a scale of 1-10 I would give him a 12. experience! On a scale of 1-10 I would give him a 12. More

Quick and professional service. Met upon entering and updated in person and text. Work performed as discussed Met upon entering and updated in person and text. Work performed as discussed More

First time here and very happy. Of course, my issue is intermittent so I'll be back soon! One suggestion, try to put the seat back where it was. I'm pretty tall and had a little tro Of course, my issue is intermittent so I'll be back soon! One suggestion, try to put the seat back where it was. I'm pretty tall and had a little trouble getting in the car because the tech that drove my car must have been short. I don't remember who called me after. Thank you More