Wilde Subaru

Sorry it has taken so long to write this but here it is. We are on our third Subaru from Wilde Subaru. The last two were leased with the assistance of Kalie Frick. Kalie was absolutely instrumental in answ We are on our third Subaru from Wilde Subaru. The last two were leased with the assistance of Kalie Frick. Kalie was absolutely instrumental in answering any and all questions during the whole,process. Being a car guy myself , Kalie amazed me at her total knowledge of the vehicle and the lease,process itself. It,was,a,total pleasure working with Kalie and look forward to,seeing her again. By the way the entire team at Wilde has been a great experience including the service department and everyone that we have worked with. Well one more department that was,a,pleasure was,the finance. Dept making signing all those forms kind of,a,fun thing.and explaining each step. More

My rep was Kailee Frick. .. she was a pleasure to work with....she was honest and knowledgeable....if I had a question....she answered!! .. she was a pleasure to work with....she was honest and knowledgeable....if I had a question....she answered!! More

Ever part of today's service appt on my Outback is the stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when stuff of customer success! Mike dialed it in at every turn - in and out when I dropped my car off, status messages along the way, notification when it is done. These should all happen without much fanfare, but all too often it is the simple steps that are missed. And those matter. Mike nailed it all day today - well done and thank you! More

Got in right the next day for oil change. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. Service was great, friendly and helpful staff. Adding a confirmation email after we make an appointment would be helpful. More

Awesome car buying experience. First new car purchase and Corey Was extremely helpful, knowledgeable, and easy to work with. Got a great car for a great price and could not be happ First new car purchase and Corey Was extremely helpful, knowledgeable, and easy to work with. Got a great car for a great price and could not be happier. 10/10 would recommend to anyone. More

Just bought my 4th Subaru from Dave Lehman- 2022 Ascent Touring. Dave makes it too easy to buy a car. My lease was getting close to end of term so I walked in on a Wednesday morning just to catch up with Touring. Dave makes it too easy to buy a car. My lease was getting close to end of term so I walked in on a Wednesday morning just to catch up with him and see what they had on the lot. Dave says "I've got the perfect new Ascent for you...it's green, let's walk out and see it!" 2 hours later I'm driving a brand new car off the lot. Good price, good terms, exact Subaru I wanted - no stress. Finance guy Steve Hill is a great guy too, easy to deal with no pressure. Thanks guys! More

On Nov 27, 2021, I received an email reminding me that it was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on Jan was time to schedule maintenance for my 2020 Subaru Outback, VIN 4S4BTACC5L3162717. I made an online appointment right away for an oil change on January 8, 2022, at 11:30AM. I arrived Jan 8 at 11:30AM and was greeted by a service person named Joel. He asked what I came in for and I said I made an appointment for an oil change. I added that I would like my headlights checked as they seemed to be aimed too high. I further said I have been receiving high beam flashes from oncoming motorists and that my wife complained that my headlights blinded her when I was following behind her car. Joel immediately told me that my headlights automatically adjusted and that when I go around corners my headlights also turn. I told him that I didn’t think so. Joel then said that he wasn’t sure if that adjustment could be made this visit and that he would consult another service person. That person (I did not catch his name) concurred with Joel that a headlight adjustment could not be done on this visit and that I would have to make an appointment specifically to have the headlights checked. Then that person opened the hood of my car and said something about an “easy adjustment”. He looked around and finally closed the hood. That person then told Joel to “write it up” in case the headlights could checked on this visit. 11:40 AM - Joel and I walked to his desk at which time Joel informed me that it could take up to two hours to have the oil change completed due to covid issues. He added that “if you had come in off the street would be 4 hours”. I signed the paperwork and went into the waiting area and had a seat. 2:02 PM, two and a half hours later, Joel walked past where I was seated in the waiting area without a word. I called to him and said that he had said “up to two hours” and it was now two and a half hours. He replied, “I know”. I asked him to get me an update and he said he would. 3:00 PM – Joel came into the waiting area and looked at me and said, “You are still here?” I agreed with him and reminded him that it has been an hour since he said he would get me an update about the status of my car. He asked what kind of car I had, and I replied “a 2020 silver Subaru Outback. He nodded, walked off. 3:25 PM – Joel returned and handed me a sticky note. He explained it was for a free detailing, of my car, for having to wait 4 hours for an oil change. He walked off again. 3:30 PM – Joel returned informing me that my car was being started on now. I asked that my car be returned to me, right away, as I could wait no longer. He managed to have my car up front in a matter of minutes, handed me the fob and my coupon. That ended my attempt to have my car serviced today. I found Joel to be lacking in customer service skills, unable to perform his job in a manner consistent with those of service personnel I experienced during previous visits to your service department. I find it unacceptable that he could not keep me updated as to the status of my car during this notably unusual visit. More

Belmir was great to work with! He listened to what we wanted, answered our questions, and kept us informed at every step of the way. He wasn’t pushy and I didn’t feel pressured into buying. It was all ar wanted, answered our questions, and kept us informed at every step of the way. He wasn’t pushy and I didn’t feel pressured into buying. It was all around a great experience. We will definitely be coming back the next time we need a new car! More

Excited to find new Subaru Legacy with heated leather seats & lots of safety features! Thanks for the great service. seats & lots of safety features! Thanks for the great service. More