Wilde Honda

Frustrating! We are very dissatisfied with this dealership. They said they were giving us 1.99% fin. and when we signed the papers it was 2.99%! You trust that the We are very dissatisfied with this dealership. They said they were giving us 1.99% fin. and when we signed the papers it was 2.99%! You trust that the paperwork would be made out correctly to the terms agreed. Many hours in this dealership, they throw papers in front of you and say sign here and here. So dishonest. Also with their dishonesty, I called ahead of time and said I wanted a certain CRV, they said they had 4 in stock the color we wanted. I asked for the one with the least amount of miles on it. They gave me one with over 50 miles on it, when I could see there were some still in plastic! I did get the one in plastic. Lied again. They didn't go over things very well and when we received the vehicle there were water drops everywhere and they got wax on the plastic parts. We did buy another Honda a month later at a different dealership and it was a night and day difference! The only reason we went here was they had the Costco discount. The other dealership matched the price with Costco and gave us so much more with our 2nd Honda. For the biggest complaint was their dishonesty at Wilde and I would never recommend this place to anyone. More

Lack of competency The two salesperson lack the competency and the professionalism I received when looking for new used vehicle. They made me wait for over 45 minutes The two salesperson lack the competency and the professionalism I received when looking for new used vehicle. They made me wait for over 45 minutes to find any of the 4 cars I was looking for. The sales manager did not respond to my email following the visit Would not recommend this dealership for anyone. More

Taken for a Wild(e) Ride--Downhill I have been a customer of Wilde Honda for over 20 years and have purchased 3 different new Hondas from this dealership. I have always had great custo I have been a customer of Wilde Honda for over 20 years and have purchased 3 different new Hondas from this dealership. I have always had great customer service and each time I purchased a vehicle, it was a great experience. Fast forward to this year. I have no idea what has happened but the dealership has dramatically changed, and not for the better. Service: I took my Honda in for an oil change and when I got it home, it was dripping oil. I took it back to have them fix it, and they said they did, but upon returning home, it was still dripping oil. I took it in a third time and it was discovered that the mechanic cross-threaded the oil pan drain plug. It took three visits to discover the obvious? Puchasing a vehicle: My husband and I went in to purchase a new Honda and were greeted by a young salesman named Preston. We took a test drive with him and afterwards talked about the price of the vehicle. We talked about purchasing the vehicle using TrueCar pricing and asked for zero percent financing. He said we could have one or the other, but went to his manager (Dan) who came to talk with us. Dan was a very professional gentleman who tried to negotiate with us and we came up with an agreement that we thought was acceptable to both parties. Then the new car sales manager (Jim O’Brien) came to talk with us and told us that Dan was new and that there was no way they could honor what we had agreed upon. We got up to leave and Jim said if we did the deal that night, he would honor it even though the dealership would be “losing money.” We said we would take the deal that evening, but by now we had already spent 4 hours there and it was already 8:30pm and we were starved. So our salesman, Preston, said we could take the car and go get something to eat and they’d work on the paperwork. We returned a little after 9:00pm and Preston told us that we couldn’t do the deal. What? He told us we needed to put down the previously agreed upon $13,000 deposit and drive the car off the lot that evening. What? As part of what we agreed to, we said we’d pick the car up around 4:00pm the following day. It was now after 9:30pm. We didn’t have our checkbook with us and they wouldn’t put anything on our credit card. We asked him how service could even prep the car including the Nano package we included in the deal, and he said no problem. What? At 9:30 at night, service could do all this? The new car sales manager, Jim, returned and said they couldn’t get our credit approved because the lenders closed at 9:30pm (it was now 9:40pm). What were they doing from 8:30 until 9:30 we asked? Weren’t they supposed to check our credit while we were at dinner so we could get the paperwork done when we returned? Jim said he’d take care of it the next day. This whole process took more than 5 hours to “negotiate.” The next day Jim called and said he couldn’t get the loan approved because there was a fraud alert on my husband’s credit. My husband called the credit bureau and there was absolutely no alert on his account. What? Now we’re being lied to? I could go on with more details, but I think you get the point. We will never return to what once was an awesome dealership that has now become a place where nightmares are made. If you don’t want to be taken for a wild ride, I suggest you find another dealership. More

Would Not Recommend We called in advance of our arrival and spoke with a new car salesperson. When we arrived, we asked for the salesperson we spoke with on the phone an We called in advance of our arrival and spoke with a new car salesperson. When we arrived, we asked for the salesperson we spoke with on the phone and were immediately connected to him. We requested to test drive two different cars and then waited 25 minutes for the cars to be brought up for us to drive. After driving both cars, we decided on a specific model; however, asked to see a different color. The salesperson again disappeared only to leave us sitting again for quite some time before reappearing with the other car. In total, we spent almost 4 hours at the dealership and didn't even get to the stage of discussing numbers on the new car or our trade. We spent more time waiting for the salesperson than we did with the salesperson. We decided to leave Wilde and went to another local Honda dealer where we purchased our new car that same day. Wish I wouldn't have wasted 4 hours of my life at this dealership. More

Parts missing on the car I am aware that I purchased a used vehicle. I also understand that it won't be perfect. But when the windshield is missing the weather seal I think th I am aware that I purchased a used vehicle. I also understand that it won't be perfect. But when the windshield is missing the weather seal I think they should have put it on before selling the car. The o2 sensor was bad within 24 hrs. of purchasing the car and they replaced but said that I had to purchase a new seal and they wouldn't put it on unless I paid labor charges. All of this inside of 24hrs. of purchasing the car. The sales person said no problem I'll get it on your car and then came back and said his manager said no. Why promise a customer and then take it away. Should have checked before answering me. Very dissatisfied. More

Unethical Dealership This dealership has a no hold policy which means you have to finance the car through them the same day, or pay for the vehicle in full and take the ve This dealership has a no hold policy which means you have to finance the car through them the same day, or pay for the vehicle in full and take the vehicle the same day. We spent several hours in the dealership on Monday, September 4, 2017 and because Honda could not beat our banks finance rate; we asked for an offer to purchase to come back in the morning. We left the dealership at 4pm and they close at 5pm. We got the funds from the bank in the morning and contacted the dealership and was told the vehicle sold last night; in one hour. Imagine that! Our salesperson Shannon had one version of how it sold saying online, and the manager Eugene had another saying someone came in to buy it. Bottom line is that someone could of contacted us. Better yet, they could honor an offer to purchase and give a client a chance to go to the bank since Monday was a holiday. Had the salesperson and manager been honest people they could of told us someone was interested or better yet called us first thing in the morning to say the vehicle sold. This dealership has deceptive practices and is an unethical company to do business with. Go to a dealership that values relationships and doesn't have unfair practices like Wilde Honda. More