Wilde Honda

Rating is low because of the service department’s customer service. They act like you are bothering them by coming in. No one is friendly and no one is wearing a mask. No greeting, no smiles, attit customer service. They act like you are bothering them by coming in. No one is friendly and no one is wearing a mask. No greeting, no smiles, attitudes if you don’t move fast enough to get out of the way or go to the correct place. Most of them act like jerks so I dread brining my car in even though most of my services are free! More

Worst Experience with Dino Hairic at Wilde Honda My first impression and last impression was with Dino Hairic Internet Sales &KBB Acquisition Manager. I have never dealt with especially a manager My first impression and last impression was with Dino Hairic Internet Sales &KBB Acquisition Manager. I have never dealt with especially a manager who would not respond to my emails even after I showed interest in a vehicle purchase. I had asked to send me more pictures of the vehicle as I lived far away and wanted to assess condition of vehicle prior to taking a long trip. He did not reply, and I kept getting what seems to be automated replies asking if I was still interested in the vehicle. I wrote to Dino I had asked for picutres of vehicle and you never responded to my question, and keep sending this email from your email which are automated. I get his reply that I will see if I can get someone to get the pictures, but after that email, again same story starts where I keep getting same kind of autmated emails, and no actual response from him whether pictures got lost on the way:) or nothing. That is the worst customer experience, and this way they will lose business for sure if they don't really care about their customers, and just rely on automated system to keep sending emails to customers just like we get junk mail in our mail. More

helpful, friendly We were in need of a vehicle to replace our totaled one. Mark Heinzelmann was our saleman who came to our assistance and took the time and effort to c We were in need of a vehicle to replace our totaled one. Mark Heinzelmann was our saleman who came to our assistance and took the time and effort to complete our sale. He was very helpful and honest and truely was sincere and even went over the top and delivered our car to us. We highly reccomend him and Wilde Honda to anyone in need of a car. More

Absolutely worst dealership I’ve ever dealt withIt all Absolutely worst dealership I’ve ever dealt with It all makes sense now, nowhere on this Facebook page is there an opportunity for customers to lea Absolutely worst dealership I’ve ever dealt with It all makes sense now, nowhere on this Facebook page is there an opportunity for customers to leave feedback, reviews, complaints, etc. Today I had a sub one star experience at Wilde Honda in Waukesha. I scheduled an appointment because I have been having ongoing issues with my seatbelt. Thankfully Honda offers a lifetime warranty on seatbelts. I scheduled an appointment online and not only expressed my repair concerns there but also when I arrived for my appointment. I told the very rude, know it all, service advisor that the switch in my seatbelt is faulty and in the past I have cleaned it, in turn, Removing the open and allowing the circuit to close which would remove the SRS light from my dash cluster. I informed him this was the third time I had cleaned the switch in hopes to once again remove the SRS light on the dash but this time it wasn’t working… The seatbelt was just worn out at 228,000 miles. The service advisor informed me that I would have to pay a diagnostics fee. I told him the seatbelts were covered by Honda through warranty work and they also cover the diagnostics charge. He disagreed with me and said I had to pay $65 for them to determine that my warranty work would be covered. Honda not only offers a lifetime warranty on the seatbelts but they are a huge safety concern and or safety risk. On my service order the service advisor stated “customer states the airbag light is on.” Those words never came out of my mouth. I received a call an hour later and the advisor told me that somebody had been playing “underneath my seat” and that I would be getting charged for not only the very slimy +1 diagnostic charge but also for the labor to plug my harness back in. My question is why would my SRS light be an intermittent issue if it was unplugged… Wouldn’t that be a constant issue? To top it all off he warned me by saying if the light comes back on I should probably look into changing the SRS module/brain. As a mechanic myself all I heard was him telling me that they, in simple English, cleared the code, while paving the way and preparing me for a much larger repair when his half xxx attempt at repairing my car would ultimately fail. I brought my car in there and told him what was wrong, why Wasn’t my concern addressed? Why wasn’t my car hooked up and the SRS codes looked at? A few hours later I called Wilde Honda and asked for the service manager. A very condescending Shelly answers the phone and I once again asked her to speak with the service manager. She asked me if I would like to make a service appointment. I repeated myself that I would like to speak with the service manager. She put me on hold and three minutes later she came back and said he was busy with other customers and could give me a call back in an hour. I then asked her for the general manager and she did the same thing. Both managers were busy for an hour and if I wanted we could together write an email. This place not only has the worst customer service but also very slimy practices. Miss Shelley and my service advisor Yia Xiong made it zerofortwo. All I needed to do was repair my Honda to sell privately so I can come back and purchase a new one. Honda just became Hyundai. I will pick up my car tonight or tomorrow… I’m not sure yet. I will not be paying the diagnostics fee nor will I be paying for my harness to be plugged in. What I am going to enjoy is copying and pasting this message everywhere I can online, and social media, auto trader, everywhere. This isn’t a freak occurrence, this is many years of horrendous customer service. AmazingAbsolute trash More

I will admit, my first touchpoints with this dealership were less than stellar, with bad information about pricing and financing combinations, and a sales manager who seemed less than customer friendly. On were less than stellar, with bad information about pricing and financing combinations, and a sales manager who seemed less than customer friendly. Once the holidays passed, I was able to speak to the GM, Jim. Jim went above and beyond to make my experience with Wilde outstanding. We locked all agreements down prior to walking in, and he had Tony, a sales consultant, help with the purchase. Between him and Tony, it was the easiest and most stress-free car buying experience I could imagine. Thank you, Jim, for turning my experience around and making me want to continue to give Wilde my business! You really took initiative to do right by me, as the customer, and I am very grateful for that. More

Service Experience Jennifer Stokes went above and beyond to help me with my service experience. She was kind, informative and more than accommodating to help me make a Jennifer Stokes went above and beyond to help me with my service experience. She was kind, informative and more than accommodating to help me make a decision. I didn't feel pressured at all and was given everything to make an informed decision on my vehicle. Thank you Jennifer! More

First negative buying experience Initially bought a 2001 Acura in late October from here. It ran for a little over three weeks and then started to make weird noises/was idling rough. Initially bought a 2001 Acura in late October from here. It ran for a little over three weeks and then started to make weird noises/was idling rough. After taking it in, the service department determined it was beyond reasonable repair because of an issue with the fuel system. We were not reimbursed for our losses because the title had already been signed over to us. We ended up going with a 2008 Accord that cost us $2599.00 on top of the original price for the Acura. The situation with the Acura was never fully explained to us until the day I brought back the title for it. Upon further inquiry as to why they had listed the Acura for sale again (at the same price they sold it to us) after we were told it was ”beyond repair,” one of the used car sales managers, Eugene Wade, seemed taken aback that I wanted to assure that they weren’t pulling a quick one by telling us it was beyond repair and then selling it to someone else for the same price we originally bought it. Fortunately, Mr. Wade explained it was going to a wholesaler, but the unchanged price was never mentioned. All he said was, “You can check the VIN, buddy.” At that point, I informed him there was no reason to make such a remark implying I was challenging him when really I wanted transparency as a new customer. He explained he calls everyone “buddy,” which seems difficult to believe. And even if he did, there was no need to use the tone he choose when conducting business, which he knows. To make matters worse, all of the sales people just stared at my girlfriend and me every time we entered the place and acted as if they had nothing better to do that shoot the breeze. More

I recently bought a used SUV, Hector Contreras is the best sales person I deal with. He has a great personality and takes his work seriously , excellent service. best sales person I deal with. He has a great personality and takes his work seriously , excellent service. More

Used Car I worked with David Bendall to buy my new to me used car. David was wonderful to work with...very informative, patient, and respectful. He went out I worked with David Bendall to buy my new to me used car. David was wonderful to work with...very informative, patient, and respectful. He went out of his way to help me find just what I needed. I would recommend working with David! More