Wilde Honda

They lost my business after 19 years and numerous auto purchases. I brought my CrV into service for a second oil consumption test. I was told that this would take 20 minutes. I waited in lounge for 20 min purchases. I brought my CrV into service for a second oil consumption test. I was told that this would take 20 minutes. I waited in lounge for 20 minutes and they were not done yet. I reminded them that i needed to get to work and was initially given the impression that it would be done in time. The advisor was rude and told me that i should not have come in so early during what he referred to as a busy time. It should be noted that I was never warned by the advisor that this was a busy time. The advisor repeated a couple more times that I should not have come in around the morning time. I looked at another advisor with whom I have also worked with in the past and commented about the other advisor’s attitude. The other advisor defended the first advisor’s attitude and said that the first advisor’s first language was not English (hence, the bad attitude). It should be noted that I have worked with the first advisor in the past and he seemed to have an excellent grasp on the English language. The customer service at Wilde is rotten. Go to Russ Darrow Honda if you want a top notch customer service experience. Wilde Honda is a pit and my family will no longer spend anymore money there-Its not like they will care either way with regard to what I do. More

My wife and I have both purchased vehicles here. They took great care of us both and gave us amazing deals. It was a very pleasant and easy process. took great care of us both and gave us amazing deals. It was a very pleasant and easy process. More

stellar sales Nick Bratkowski helped me find a car. He was very friendly and had lot of patience with me as I had a ton of questions. He always answered it with a s Nick Bratkowski helped me find a car. He was very friendly and had lot of patience with me as I had a ton of questions. He always answered it with a smile as well with the knowledge. This was my first car I have gotten from a dealership, and because of him I am 100% on planning on coming back to this dealership and nick the next time I am in need of a new car. I was very nervous as well and Nick made me relaxed and gained my trust right away. Excellent service! More

Went to Wilde Honda for service for my 2019 Honda CR-V. It was just supposed to be a simple oil change and tire rotation. A couple of days later, I noticed that a piece of the wheel lock socket was broken It was just supposed to be a simple oil change and tire rotation. A couple of days later, I noticed that a piece of the wheel lock socket was broken off on the lug nut. The wheel lock socket was put back into my glove compartment as if nothing was wrong. Called and left a message with the service manger, no response. Finally, when after the seventh try I was able to speak with a service advisor. He informed me to bring the vehicle in to get the issue corrected. After 1 hour of waiting, I went to ask the service advisor how much longer. I understand that there were other cars there being service, it only takes seconds to keep you customers informed. My family bought numerous vehicle from Wilde dealerships, the sales department was fantastic to deal with. Service department on the other hand is different story. More

Do not take your car here for service, you will regret it. I called a week in advance to make an appointment (talked to judith bredlow)and order the parts, they never ordered them. I luckily called the da it. I called a week in advance to make an appointment (talked to judith bredlow)and order the parts, they never ordered them. I luckily called the day before and Shawn in parts had to order them. I went in for a major maintenance service to replace my timing belt. I took my car there on Tuesday morning at 7am and gave it to Yia Xiong in service. This was to be a one day service. I didnt get my car back until Thursday afternoon. For $1,188.92 I got a car delivered back to me barely running and died multiple times while trying to leave the dealership. They installed my timing off a tooth which can and will cause major internal engine problems. Zero apologizes, zero compensation, zero accountability for thier mistake. They refused to document in their system that they made this error as they do not want to be held responsible for the future damages this could cause. More

I have been a Wilde Honda customer for many years. Always treated with respect, patience and kindness, car buying has been a fun and pleasant experience. But several months ago I went to inquire abo Always treated with respect, patience and kindness, car buying has been a fun and pleasant experience. But several months ago I went to inquire about a car at a different dealership close to my home. I ended up being completely ‘worked over’ by two sales staff members. I’ve read about sleazy sales tactics before but never fell victim to them until then. After this encounter I learned the hard way that not all dealerships operate with the level of integrity and expertise that Wilde Honda does. My future car purchases will be made at Wilde Honda going forward. I am intentionally naming Wilde Honda associate, Chandler Tedlie, the gentleman who helped me overcome that bad experience, gave me an extremely generous offer on my car in trade, and helped me find my dream car at a price I could afford. Side note: I am recently widowed and even my very protective son was impressed by Chandler and Randy who helped us with financing! He is not an easy one to impress. 5 Stars! More

Rating is low because of the service department’s customer service. They act like you are bothering them by coming in. No one is friendly and no one is wearing a mask. No greeting, no smiles, attit customer service. They act like you are bothering them by coming in. No one is friendly and no one is wearing a mask. No greeting, no smiles, attitudes if you don’t move fast enough to get out of the way or go to the correct place. Most of them act like jerks so I dread brining my car in even though most of my services are free! More

Worst Experience with Dino Hairic at Wilde Honda My first impression and last impression was with Dino Hairic Internet Sales &KBB Acquisition Manager. I have never dealt with especially a manager My first impression and last impression was with Dino Hairic Internet Sales &KBB Acquisition Manager. I have never dealt with especially a manager who would not respond to my emails even after I showed interest in a vehicle purchase. I had asked to send me more pictures of the vehicle as I lived far away and wanted to assess condition of vehicle prior to taking a long trip. He did not reply, and I kept getting what seems to be automated replies asking if I was still interested in the vehicle. I wrote to Dino I had asked for picutres of vehicle and you never responded to my question, and keep sending this email from your email which are automated. I get his reply that I will see if I can get someone to get the pictures, but after that email, again same story starts where I keep getting same kind of autmated emails, and no actual response from him whether pictures got lost on the way:) or nothing. That is the worst customer experience, and this way they will lose business for sure if they don't really care about their customers, and just rely on automated system to keep sending emails to customers just like we get junk mail in our mail. More

helpful, friendly We were in need of a vehicle to replace our totaled one. Mark Heinzelmann was our saleman who came to our assistance and took the time and effort to c We were in need of a vehicle to replace our totaled one. Mark Heinzelmann was our saleman who came to our assistance and took the time and effort to complete our sale. He was very helpful and honest and truely was sincere and even went over the top and delivered our car to us. We highly reccomend him and Wilde Honda to anyone in need of a car. More