Wilde Honda

stellar sales Nick Bratkowski helped me find a car. He was very friendly and had lot of patience with me as I had a ton of questions. He always answered it with a s Nick Bratkowski helped me find a car. He was very friendly and had lot of patience with me as I had a ton of questions. He always answered it with a smile as well with the knowledge. This was my first car I have gotten from a dealership, and because of him I am 100% on planning on coming back to this dealership and nick the next time I am in need of a new car. I was very nervous as well and Nick made me relaxed and gained my trust right away. Excellent service! More

Went to Wilde Honda for service for my 2019 Honda CR-V. It was just supposed to be a simple oil change and tire rotation. A couple of days later, I noticed that a piece of the wheel lock socket was broken It was just supposed to be a simple oil change and tire rotation. A couple of days later, I noticed that a piece of the wheel lock socket was broken off on the lug nut. The wheel lock socket was put back into my glove compartment as if nothing was wrong. Called and left a message with the service manger, no response. Finally, when after the seventh try I was able to speak with a service advisor. He informed me to bring the vehicle in to get the issue corrected. After 1 hour of waiting, I went to ask the service advisor how much longer. I understand that there were other cars there being service, it only takes seconds to keep you customers informed. My family bought numerous vehicle from Wilde dealerships, the sales department was fantastic to deal with. Service department on the other hand is different story. More

Do not take your car here for service, you will regret it. I called a week in advance to make an appointment (talked to judith bredlow)and order the parts, they never ordered them. I luckily called the da it. I called a week in advance to make an appointment (talked to judith bredlow)and order the parts, they never ordered them. I luckily called the day before and Shawn in parts had to order them. I went in for a major maintenance service to replace my timing belt. I took my car there on Tuesday morning at 7am and gave it to Yia Xiong in service. This was to be a one day service. I didnt get my car back until Thursday afternoon. For $1,188.92 I got a car delivered back to me barely running and died multiple times while trying to leave the dealership. They installed my timing off a tooth which can and will cause major internal engine problems. Zero apologizes, zero compensation, zero accountability for thier mistake. They refused to document in their system that they made this error as they do not want to be held responsible for the future damages this could cause. More

I have been a Wilde Honda customer for many years. Always treated with respect, patience and kindness, car buying has been a fun and pleasant experience. But several months ago I went to inquire abo Always treated with respect, patience and kindness, car buying has been a fun and pleasant experience. But several months ago I went to inquire about a car at a different dealership close to my home. I ended up being completely ‘worked over’ by two sales staff members. I’ve read about sleazy sales tactics before but never fell victim to them until then. After this encounter I learned the hard way that not all dealerships operate with the level of integrity and expertise that Wilde Honda does. My future car purchases will be made at Wilde Honda going forward. I am intentionally naming Wilde Honda associate, Chandler Tedlie, the gentleman who helped me overcome that bad experience, gave me an extremely generous offer on my car in trade, and helped me find my dream car at a price I could afford. Side note: I am recently widowed and even my very protective son was impressed by Chandler and Randy who helped us with financing! He is not an easy one to impress. 5 Stars! More

Rating is low because of the service department’s customer service. They act like you are bothering them by coming in. No one is friendly and no one is wearing a mask. No greeting, no smiles, attit customer service. They act like you are bothering them by coming in. No one is friendly and no one is wearing a mask. No greeting, no smiles, attitudes if you don’t move fast enough to get out of the way or go to the correct place. Most of them act like jerks so I dread brining my car in even though most of my services are free! More

Worst Experience with Dino Hairic at Wilde Honda My first impression and last impression was with Dino Hairic Internet Sales &KBB Acquisition Manager. I have never dealt with especially a manager My first impression and last impression was with Dino Hairic Internet Sales &KBB Acquisition Manager. I have never dealt with especially a manager who would not respond to my emails even after I showed interest in a vehicle purchase. I had asked to send me more pictures of the vehicle as I lived far away and wanted to assess condition of vehicle prior to taking a long trip. He did not reply, and I kept getting what seems to be automated replies asking if I was still interested in the vehicle. I wrote to Dino I had asked for picutres of vehicle and you never responded to my question, and keep sending this email from your email which are automated. I get his reply that I will see if I can get someone to get the pictures, but after that email, again same story starts where I keep getting same kind of autmated emails, and no actual response from him whether pictures got lost on the way:) or nothing. That is the worst customer experience, and this way they will lose business for sure if they don't really care about their customers, and just rely on automated system to keep sending emails to customers just like we get junk mail in our mail. More

helpful, friendly We were in need of a vehicle to replace our totaled one. Mark Heinzelmann was our saleman who came to our assistance and took the time and effort to c We were in need of a vehicle to replace our totaled one. Mark Heinzelmann was our saleman who came to our assistance and took the time and effort to complete our sale. He was very helpful and honest and truely was sincere and even went over the top and delivered our car to us. We highly reccomend him and Wilde Honda to anyone in need of a car. More

Absolutely worst dealership I’ve ever dealt withIt all Absolutely worst dealership I’ve ever dealt with It all makes sense now, nowhere on this Facebook page is there an opportunity for customers to lea Absolutely worst dealership I’ve ever dealt with It all makes sense now, nowhere on this Facebook page is there an opportunity for customers to leave feedback, reviews, complaints, etc. Today I had a sub one star experience at Wilde Honda in Waukesha. I scheduled an appointment because I have been having ongoing issues with my seatbelt. Thankfully Honda offers a lifetime warranty on seatbelts. I scheduled an appointment online and not only expressed my repair concerns there but also when I arrived for my appointment. I told the very rude, know it all, service advisor that the switch in my seatbelt is faulty and in the past I have cleaned it, in turn, Removing the open and allowing the circuit to close which would remove the SRS light from my dash cluster. I informed him this was the third time I had cleaned the switch in hopes to once again remove the SRS light on the dash but this time it wasn’t working… The seatbelt was just worn out at 228,000 miles. The service advisor informed me that I would have to pay a diagnostics fee. I told him the seatbelts were covered by Honda through warranty work and they also cover the diagnostics charge. He disagreed with me and said I had to pay $65 for them to determine that my warranty work would be covered. Honda not only offers a lifetime warranty on the seatbelts but they are a huge safety concern and or safety risk. On my service order the service advisor stated “customer states the airbag light is on.” Those words never came out of my mouth. I received a call an hour later and the advisor told me that somebody had been playing “underneath my seat” and that I would be getting charged for not only the very slimy +1 diagnostic charge but also for the labor to plug my harness back in. My question is why would my SRS light be an intermittent issue if it was unplugged… Wouldn’t that be a constant issue? To top it all off he warned me by saying if the light comes back on I should probably look into changing the SRS module/brain. As a mechanic myself all I heard was him telling me that they, in simple English, cleared the code, while paving the way and preparing me for a much larger repair when his half xxx attempt at repairing my car would ultimately fail. I brought my car in there and told him what was wrong, why Wasn’t my concern addressed? Why wasn’t my car hooked up and the SRS codes looked at? A few hours later I called Wilde Honda and asked for the service manager. A very condescending Shelly answers the phone and I once again asked her to speak with the service manager. She asked me if I would like to make a service appointment. I repeated myself that I would like to speak with the service manager. She put me on hold and three minutes later she came back and said he was busy with other customers and could give me a call back in an hour. I then asked her for the general manager and she did the same thing. Both managers were busy for an hour and if I wanted we could together write an email. This place not only has the worst customer service but also very slimy practices. Miss Shelley and my service advisor Yia Xiong made it zerofortwo. All I needed to do was repair my Honda to sell privately so I can come back and purchase a new one. Honda just became Hyundai. I will pick up my car tonight or tomorrow… I’m not sure yet. I will not be paying the diagnostics fee nor will I be paying for my harness to be plugged in. What I am going to enjoy is copying and pasting this message everywhere I can online, and social media, auto trader, everywhere. This isn’t a freak occurrence, this is many years of horrendous customer service. AmazingAbsolute trash More

I will admit, my first touchpoints with this dealership were less than stellar, with bad information about pricing and financing combinations, and a sales manager who seemed less than customer friendly. On were less than stellar, with bad information about pricing and financing combinations, and a sales manager who seemed less than customer friendly. Once the holidays passed, I was able to speak to the GM, Jim. Jim went above and beyond to make my experience with Wilde outstanding. We locked all agreements down prior to walking in, and he had Tony, a sales consultant, help with the purchase. Between him and Tony, it was the easiest and most stress-free car buying experience I could imagine. Thank you, Jim, for turning my experience around and making me want to continue to give Wilde my business! You really took initiative to do right by me, as the customer, and I am very grateful for that. More