Wilde Honda

A Surprisingly Poor ExperienceI purchased a 2012 Toyota A Surprisingly Poor Experience I purchased a 2012 Toyota Rav4 from Wilde Honda on July, 5th 2021. During the following few days I noticed an unusua A Surprisingly Poor Experience I purchased a 2012 Toyota Rav4 from Wilde Honda on July, 5th 2021. During the following few days I noticed an unusual "shudder" sound coming from the undercarriage. I called Wilde Honda, and after being transfered to the wrong department/person several times, I made an appointment to get my car looked at. The following two days I made several calls in an attempt to secure a "loaner" vehicle for the duration of the repair. Again I was transfered to the wrong department/person several times and several calls were "dropped" (unusual for my phone). I finally got through and they explained to me that no rentals would be available for the next two weeks. I made known that I had just purchased this vehicle from the very same dealership and that it needed a rather serious repair. This didn't seem to concern her, and she suggested I use their shuttle, which I was open to at this point. The shuttle only runs from 7am to 4pm, which is not terribly convenient for anyone who works first shift. I made separate transportation arrangements without Wilde Honda's help. I dropped off the Rav4 on July 15th and left a note explaining that I believed the torque converter was faulty. The next day Andrew Canak (manager) explained to me that he had three technicians drive the vehicle and found nothing wrong with it. I offered to help by riding along with him and/or one of his technicians so I could point out the problem. He declined my request and said that his technicians didn't have time to keep driving my car around and that he couldn't fix something that doesn't need fixing. I asked Andrew if there was someone else who could help me. I asked for this person's contact information, but Andrew said that he did not have it. Clearly at a stand still, he suggested I contact my salesman. I called my salesman, Spencer. I explained to him the situation in detail and insisted that he ride along with me in the Rav4. Spencer told me that he wasn't quite sure why I reached out to him and that he doesn't have much "pull" around Wilde Honda and that he wasn't sure what he could do even if it was clear to him that the Rav4 in fact did have a problem. However, Spencer agreed to ride along. He heard the "shudder" I had described and acknowledged that it needed to be looked at and fixed. I suggested that I ride along with a service tech so that they could identify and fix the issue. Spencer talked to his manager, Ali, (who clearly didn't want to speak to me directly), who denied my request to ride along with a technician. He did however suggest that I take my business to Wilde Toyota. Since the Rav4 had been at Wilde Honda since I dropped it off, I had driven a different vehicle there to meet with Spencer. They did not offer to shuttle my car to their affiliate dealership, Wilde Toyota, so I had to make separate arrangements to transport the Rav4 without Wilde Honda's help. I dropped off the Rav4 at Wilde Toyota. John Milczarski (John gets five stars) called me from Wilde Toyota. He said he was able to replicate the "shudder" sound and that it was a faulty torque converter. He explained that the warranty people had to get involved and that the first step was to get the initial inspection report sent over from Wilde Honda. He told me that he deals with Wilde Honda all the time and that he didn't expect them to respond for several days because "they take their sweet time". The repair was covered under the extended warranty that I purchased. Wilde Honda covered the $250 or so deductible, that's why you get one star instead of zero. I inquired as to why the repair was covered under my extended warranty which included a deductible instead of under Wilde Honda's 30 day warranty. I didn't receive a clear explanation, and frankly I was beat down by this point and was just glad to know my car would be repaired with seemingly no cost to me, besides the $1,500 powertrain warranty. Wilde Honda preferred that I use my extended warranty through Fidelity rather than I use their warranty, so I saved them $3,600 in repairs, you're welcome. More

We recently purchased a vehicle from Chandler. He was very professional and personable. He took a genuine interest in providing the best service to us. The entire process was very smooth and enjoyable. very professional and personable. He took a genuine interest in providing the best service to us. The entire process was very smooth and enjoyable. More

If I could rate them 0 stars I would. It seems to me like all the good reviews here are fake because I have had problems with every department at this dealership. The sales department sold me a car that they all the good reviews here are fake because I have had problems with every department at this dealership. The sales department sold me a car that they claimed to have inspected and told me it was Honda certified. When I got in the car I already knew that was a lie after seeing stickers, a garage door opener, and some garbage clearly still from the previous owner. For some reason I was dumb enough to ignore those red flags and ended up buying the car anyways. I took it to my mechanic to have it looked at just to make sure everything was ok and he came up with a whole list of problems. I called the dealership and they said they would fix SOME of the problems. I had to drive 2 hours, there and back, multiple times to try to get this car fixed. I drive for work so I have been out of work for multiple weeks now due to all the issues with this car. The last time I drove there to have it fixed, they claimed to fix some problems including water leaking into my trunk causing it to start to rust and the muffler being so messed up that it was melting the bumper. When I went to leave the dealership I opened my trunk to check it out and saw that they didn't even put the liner back in and their tools were just left sitting in my trunk. I also told them that they needed to actually do the inspection that they had claimed was done before I even bought the car. Well, they gave me some inspection papers that they lied on. It seems that they just printed off a generic inspection and checked all the yes boxes because some of the things they marked on there as working don't even apply to my car at all and there are multiple things that were marked as working that very clearly aren't. I called and talked to the service department who told me that they didn't even do an inspection on the car and when I asked them to they told me they couldn't do that without the sales department telling them to. The financial department decided to not register the car for me since I am out of state, but they also decided to not even give me the paperwork to register the car myself. I have talked to multiple people to try to get the correct paperwork and they have refused and said they can't give me it. Now the temporary registration is about to expire and I can't even register it which means the whole car will be completely useless soon. (They also told me they couldn't give me another temporary registration.) I finally got fed up with this all and talked to some senior sales person or whatever and they tried to tell me they were willing to buy the car back for what I paid for it. Why? So they can stop having to put money into it to fix it like it should have been before it was even sold? ..and then turn around and try to sell it to someone else? What a complete joke. Trust me, save yourself time, money, and headaches by not buying a car here. More

I recently purchased a vehicle from Chandler T. The process couldn’t have been more enjoyable. Chandler showed professionalism and honesty throughout my visit to the dealership. In a matter of 2 hours process couldn’t have been more enjoyable. Chandler showed professionalism and honesty throughout my visit to the dealership. In a matter of 2 hours in which I looked at vehicles, test drove and completed paperwork, I was walking out the front door with keys to my new car. Tyler D who is the sales manager, assisted greatly to ensure that financially we landed at a cost that was very fair for all parties. One other key piece worth noting, I walked into the dealership on a Saturday 2 hours before they closed. At no time during my visit did I feel rushed or pressured to make a financial decision. I couldn’t be happier with the service and car that I purchased. I highly recommend if you’re searching for a car, contact Chandler T. at Wilde Honda in Waukesha. More

Had to bring my 2007 Honda Odyssey in and Dennis was most helpful. At first they couldn’t find what was leaking under my van but after coming back a second time he felt bad and got me in right away to replac helpful. At first they couldn’t find what was leaking under my van but after coming back a second time he felt bad and got me in right away to replace a water pump. This shows the kind of company it is, not everyone is going to get everything right the first time, that’s life. But when a company goes beyond to try and make it right that’s the company you want to do business with. He gave me a loaner car and promised to do what he could to keep costs down. Due to Dennis’s honesty I will continue to do business with Wilde Honda and tell others to use them also. I am the kind of person that a business wants also as I will post to let others know of my experience on different platforms and give my honest feedback. Thank you Dennis More

Virtual buyer beware! After agreeing to purchase vehicle via telephone,sales person was negotiating my trade in value with his boss. Received a text while I was waiting for final out the door price that, via telephone,sales person was negotiating my trade in value with his boss. Received a text while I was waiting for final out the door price that, another buyer had just taken the car to a mechanic. After many hours, I received a text that car was sold. With this dealer if you are trying to finalize a deal on-line, know that a walk in buyer will trump your efforts. Very disappointing. More

Wilde Honda in Waukesha is the place to go for a car. Chandler is extremely helpful. He is kind and listens to the customer. Chris is friendly and efficient. Our certified used car was impeccably cleaned Chandler is extremely helpful. He is kind and listens to the customer. Chris is friendly and efficient. Our certified used car was impeccably cleaned. More

Just bought my first used car from Chandler at Wilde and it could not have been an easier experience. Chandler was attentive to every detail, had a polite and eager-to-help attitude when answering my many q it could not have been an easier experience. Chandler was attentive to every detail, had a polite and eager-to-help attitude when answering my many questions and had gotten everything organized and taken care of before I even knew it needed to be done. I got the best deal on the best car for my budget and all of my worries were pleasantly eased quickly and assuredly. Everything during the process was done professionally and with the most friendly customer service. I almost cant wait to go back! More

Can't say enough about our car-buying experience at Wilde. My son wanted/needed a used CRV at a reasonable price point, and Chandler Tedlie found the perfect car, had it pulled up and ready for us to t Wilde. My son wanted/needed a used CRV at a reasonable price point, and Chandler Tedlie found the perfect car, had it pulled up and ready for us to test drive, on the day we called. No irritating up-sell, very straightforward, fun to work with. Broke personal plans to help us because we needed it quickly. Randy in finance was awesome as well. Kudos to Chris Krause for the great recommendation and follow-up. All-around great experience - we'll be back. More

Chandler was Great! Helped us with a smooth transition to a Range Rover velar! to a Range Rover velar! More