Wilde Honda

I called Wilde Honda and talked to Brian Vang we set up an appointment. I came in the vehicle was better than expected and Brian was very helpful. Brian took me through the painess purchase process. Next w an appointment. I came in the vehicle was better than expected and Brian was very helpful. Brian took me through the painess purchase process. Next was Eric in finance dept who explained all details of the purchase professionally. Definitely purchase another honda from Wilde. More

Bought a used car from Wilde Honda. It included a 2 month warranty. Brought the car in and was old they could not look at it because it was not a Honda. They referred us to another d It included a 2 month warranty. Brought the car in and was old they could not look at it because it was not a Honda. They referred us to another dealer. Their availability put us 8 days out of the warranty. We confirmed with Wilde. They said warranty would be honored. When the other dealer was ready to work on the car, Wilde said they could not honor the warranty because it was expired. Wilde Honda caused the car to.be tied up for 3 weeks due to the back and forth getting them to approve the work. We will never buy from this dealer again. More

So I called to discuss some issues that I was having with my Honda. I was told by the receptionist that the service department doesn't take calls, they told me to leave my phone number and the service depart my Honda. I was told by the receptionist that the service department doesn't take calls, they told me to leave my phone number and the service department would call me back. Well I don't know if they're really busy but I waited 2 weeks and no one ever called me back. So I went on line and scheduled service, my main issue being the fuel pump recall that's been on the books for 4 months. I have a 1700 mile trip coming up next month and I wanted to get this repaired. I got an appointment set up to have this issue fixed. I got numerous texts and emails reminding me of my service appointment. Well somebody ought to look at my service request because when I got to the appointment, they told me that the part wasn't available. This isn't the greatest system in my opinion. I'm a little leary about the Honda brand at this point, I don't know why I should buy another one and I am not sure that Wilde Honda is the place to go. More

Buyer beware! We agreed to purchase a new Accord Hybrid, made a down payment, and completed the necessary paperwork. However, we were then informed that the dealer We agreed to purchase a new Accord Hybrid, made a down payment, and completed the necessary paperwork. However, we were then informed that the dealer does not collect sales tax for Illinois, making it difficult to title and register the vehicle. The finance person was laughing about it and we now have a car with temporary tags that expire soon. Honda has not released the title, and is stating they will not release it. We have spent countless hours with no solution. Love the car but will soon not be able to drive it! Dealership is unable to help and Honda is reporting they have no paperwork from the dealer. We will soon have a car we are unable to drive. What was a very exciting time has turned into a nightmare. More

Working with John K in auto service, Discussed three essential fluids that were recommended for replacement at 30,000 mi, fair costing, & projected completion time. Add on an oil change. The service d essential fluids that were recommended for replacement at 30,000 mi, fair costing, & projected completion time. Add on an oil change. The service department met all of those marks. Thank you John & service team! More

Wilde Honda is absolute trash. The service dept is useless. The warranty offered is horrible what they tell you is you’re covered, but you are not and they have so many loopholes a The service dept is useless. The warranty offered is horrible what they tell you is you’re covered, but you are not and they have so many loopholes and will out right lie to avoid any personal responsibility. Bought car in March, 3 days after purchase the tire sensors came on so I called service dept to schedule something was told I’d get a call back, day three of no call, I drive to the dealership. I told him the issues I was having and that there was a wrench symbol. A service writer did not look under the hood, test drive it nothing but put air in two tires. Then referred to another dealership that claimed to not take my warranty package. I called two more times to figure out why tire sensor was still on and the wrench symbol was till on the dash. I was told it was all related to the tires. Went to another shop to get the tires fixed and the car had no oil. They wrote me a statement to show the dealership. Two different people said ‘no way was there no oil so I offered to call the other shop. I was shoved off on a number of different employees who all basically said they could not do anything. I sat down with a service manager to try and get some of my money back. He was condescending and just incredibly rude. He blamed me for driving the car, Even though I made several attempts to get the car back in the shop almost immediately after I bought it. When I finally did get in to have it looked at they said it was just the tires. He said I can look at the car and see how much it worth now. Taking money off what I paid because the car now had issues. I had to get up and walk away because he and I both knew that it was xx and the car was not inspected properly before selling it to me. I purchased bumper to bumper warranty which was not cheap and three different people told me basically the warranty was pointless and doesn’t cover most of the issues I was experiencing was because I drove it. I would not recommend buying any car from here. I contacted an attorney since I have proof I tried to get the car in before the lemon law time was up and was give the run around and lied to about the warning lights on the dash. This was the worst experience with buying a car or having it serviced. Also the ‘bumper to bumper warranty has so many loop holes you’re paying for nothing. Do not buy a car from this dealership. If you do record in your phone everything said to you because they will lie right to your face and they will run out the clock on the lemon law and the warrant coverage to avoid any personal responsibility. Buyers please beware!! The reviews seem like it’s a good dealership but I’ll bet money the real reviews are being deleted. If you do want to purchase a vehicle have it immediately inspected by a real mechanic. More

Saturday April 6th I had a 11:30 appointment for a tire rotation and oil change at the Waukesha location. I arrived at 11:15 and Al told me it would be an hour and a half wait. My previous vehicle was also rotation and oil change at the Waukesha location. I arrived at 11:15 and Al told me it would be an hour and a half wait. My previous vehicle was also from Honda so I expected that. I waited 3 hours and finally my car was ready. Why do you overbook your appointments and disappoint for customers with poor service? More

I had a very annoying rattle in the car that has been going on for 18 months. Nobody could figure out what was causing it. Honda John went on a short test drive with me on Feb 14. He identified the pr going on for 18 months. Nobody could figure out what was causing it. Honda John went on a short test drive with me on Feb 14. He identified the problem and elimnated the rattle in about 10 minutes. I was ECSTATIC, as the rattle was random and super annoying. GREAT SERVICE!! More

I waited day by day for a reply about a vehicle I was interested in. Constantly checked my email and phone, but never received a message from the dealership about the status of purchasing the vehicle. interested in. Constantly checked my email and phone, but never received a message from the dealership about the status of purchasing the vehicle. More

We bought a used car from this dealership on 12/28/23, and it was negotiated that a second key fob would be provided for the vehicle. Since then, communication and follow through has been very poor, and and it was negotiated that a second key fob would be provided for the vehicle. Since then, communication and follow through has been very poor, and we have gotten the runaround instead of the key fob we were promised. Several of my attempts to contact the dealership were flat out ignored. We still have no second key fob, and no, Tyler, we are not going to front the money to get the key fob at another Wilde dealership and trust you to reimburse us. More