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Wilde East Towne Honda - Service Center

Madison, WI

4.3
541 Reviews
Call Service Center (608) 402-8300

541 Reviews of Wilde East Towne Honda - Service Center

Sort by
October 24, 2022

Worked quickly, kept in contact with us and was very friendly and helpful with everything More

by NMULLER24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikaila Corcoran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2022 -

Wilde East Towne Honda responded

Hello, thank you for letting us know about your friendly and helpful experience. We enjoyed working with you and look forward to seeing you next time at Wilde East Towne Honda!

Helpful
October 23, 2022

The staff was very personable, got my car done in a good amount of time, they kept me up to speed on what was happening and it was done correctly. Had a very nice experience! More

by DOUBJ733
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Niemiec
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Oct 24, 2022 -

Wilde East Towne Honda responded

Hello, Cheers to the 5-star review of your service at Wilde East Towne Honda! Our team is pleased to know you had a very nice experience. Please let us know if you need anything in the future.

Helpful
October 22, 2022

The service member who helped me was very friendly, polite, and professional. Overall great experience More

by KIESLER916
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mikaila Corcoran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2022 -

Wilde East Towne Honda responded

Hello, Thank you for taking the time to leave a review of your experience with us. We're happy to know you received friendly, polite and professional service. We look forward to seeing you next time at Wilde East Towne Honda!

Helpful
October 21, 2022

Purchased my vehicle here in 2015 and have had all of the service done at the dealership. My most recent experience (new tires, brakes) was a step down from previous interactions. More

by Bret
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Romo
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Oct 21, 2022 -

Wilde East Towne Honda responded

Hi Bret, Thank you for taking the time to leave a review of your recent visit. We're happy to know you've received satisfactory customer service, however, our team is disappointed to learn your recent experience did exceed your previous services. If you have a moment, please let us know how we can improve for your next visit.

Oct 22, 2022 -

Bret responded

I cancelled my initial appointment because the details of my tire purchase were not yet worked out. I inquired via text, email, and phone. When I got to the day before the appointment without a response, I bumped the appointment out two weeks. On the day of my eventual appointment, I would have liked to do an oil change and was surprised that wasn't part of the service. That part is probably on me, as I signed off on the work order and it wasn't listed. Lastly, the work on my car was completed in the quoted timeframe, but the car sat waiting for 40+ minutes while I waited to be invoiced in the lobby.

Helpful
October 20, 2022

Rude staff, snobby, seems like they are doing you a favor by servicing your car. More

by RISHAVKUMAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mikaila Corcoran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Romo
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Oct 21, 2022 -

Wilde East Towne Honda responded

Hello Rishav, I am very sorry to learn you feel this way, as this certainly does not reflect our mission to provide our customers with the utmost care and customer service. I do understand you were frustrated with our lack of discounts at this time, and I do apologize that we are not currently offering any. You can always check out our website to see if we are running any service specials ahead of time. If you would like to provide me with any more details about your experience, please consider reaching out to me directly. Tiffany Yapp Customer Service Manager 608-402-8251 tiffanyyapp@lithia.com tiffanyyapp@lithia.com

Helpful
October 20, 2022

First time buyer and dealing with dealerships and I have to say that I’M VERY VERY IMPRESSED WITH THE LEVEL OF RESPECT AND OVERALL QUALITY OF KNOWLEDGE I AM IMPRESSED More

by Jtornai6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikaila Corcoran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Romo
Report | Print
Oct 21, 2022 -

Wilde East Towne Honda responded

Hello, thank you for the 5-star review! We're pleased our team was able to provide you with respect and a great quality of knowledge. We value our customers and take pride in knowing you're leaving happy. Thank you for working with us and we look forward to seeing you next time at Wilde East Towne Honda!

Helpful
October 19, 2022

Prompt assessment of the issue, and a thorough diagnosis before solving the problem. All in under an hour. More

by BFZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Wilde East Towne Honda responded

Hello, we're thrilled to learn about the prompt assessment and diagnosis of your vehicle repair by our Service Team. Thank you for choosing to work with us and we look forward to seeing you next time at Wilde East Towne Honda!

Helpful
October 17, 2022

The people are friendly and help you understand what is to be expected. I enjoy that the whole dealership has a warm environment. More

by JOY.TESSENDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valerie Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Wilde East Towne Honda responded

Hello Joy, we're elated to learn about your friendly experience and are pleased to have had the opportunity to work with you! Come visit us again soon at Wilde East Towne Honda!

Helpful
October 16, 2022

Best customer service around! They always have a smile on and willing to help and get to know people More

by kthock55
Recommend Dealer
Yes
Employees Worked With
Coley Kuntz
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Oct 17, 2022 -

Wilde East Towne Honda responded

Hello, thank you for the 5-star review! We strive to provide our customers with the highest level of service and are pleased to know you experienced just that. Thank you for working with us and please come back and visit us again soon at Wilde East Towne Honda!

Helpful
October 13, 2022

My service advisor was pretty chill but I wasn't acknowledged for over 10 minutes while standing in the drive bays. More

by KEVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darius Golden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Wilde East Towne Honda responded

Hello Kevin, While we are pleased to know your advisor provided kind service, we are sorry to learn of the level of communication you experienced. We value each of our customers and look forward to meeting expectations at your next service appointment. At your earliest convenience, please consider reaching out to me directly should you need any further assistance. Chris Niemiec 608-402-8271 chrisniemiec@lithia.com Service Manager

Helpful
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