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Wilde East Towne Honda - Service Center

Madison, WI

4.1
549 Reviews

549 Reviews of Wilde East Towne Honda - Service Center

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November 10, 2022

Austin was amazing! I rarely write reviews but I felt I had too because he went above and beyond. Thank you Austin, you’re awesome! More

by ChukJr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Wilde East Towne Honda responded

Hi Chuk! Austin is great! We appreciate you for letting us know what a great job he is doing! We here at Wilde East Town Honda take great pride and pleasure in going above and beyond for our amazing customers! Until next time, we wish you safe travels.

November 10, 2022

I had an oil change and tire rotation. All went very well and in a timely fashion. Darius Golden was outstanding and very cordial. Joe Coyle More

by joecoyle3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Wilde East Towne Honda responded

Hi Joe, Thank you so much for taking the time to leave such a lovely review. We are so glad to hear that Darius has done such a great job providing exceptional client care. Please let us know if there is anything we can do to make your next visit a 5 out of 5 star experience.

November 10, 2022

Took my car in for service. Attention to detail started with my phone call to set up the appt, as I needed passenger side mirror replaced as well as routine maintenance. Mikaila More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikaila Corcoran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Wilde East Towne Honda responded

Hi Beth! Thank you for trusting us with your vehicle! We are so proud to hear that the exceptional customer service began from the moment you called our dealer. We hope you will continue to consider us for future dealer needs.

November 10, 2022

Took exceeding long a wait for an oil change (two hours) and B1 inspection. Supposed to wash the car and thy did not. Not sure if tires were even rotated. More

by RICHARDMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Wilde East Towne Honda responded

Hi Richard, We do apologize if your appointment took longer than expected. We always strive to get our customers in and out as quickly as possible, while also making sure that we are not rushing jobs as well, as that may lead to problems down the road. We can assure you that your car was washed, and the tires were rotated. Unfortunately, our car wash does leave water marks sometimes. If you would like to come in for another car wash, free of charge, we'd be happy to run it through there again. When you have availability, please contact me at the number below. I look forward to hearing from you Best, Tiffany Yapp Customer Service Manager 608-402-8251

November 10, 2022

Wilde always does a great job with fast and reliable service. Their customer service is one of the reasons we buy Honda cars and trucks. More

by JohnThousand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Wilde East Towne Honda responded

Hi John! Your kind words have made our day! Thank you for your continued loyalty, we hope we have the pleasure of continuously working with you!

November 09, 2022

Great service. Fast and polite. Top notch all the way! Glad I purchased from Wilde. More

by Etjsteinhaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Wilde East Towne Honda responded

Hello, thank you for choosing to work with us at Wilde East Towne Honda! We are very happy to learn about the top notch service you have received from our team. Come back and see us again soon!

November 07, 2022

Service was good and completed in good time. However, no one was able to give me an answer about why I don't seem to be receiving my Wilde Rewards anymore. If that is being discontinued then i More

by DRACMEYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Rankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Wilde East Towne Honda responded

Hello, Thank you for your feedback! We are pleased to learn the Service was completed in a reasonable amount of time. At your earliest convenience, please reach out to us regarding your Wilde East Towne Honda reward points. We look forward to hearing from you soon!

November 05, 2022

The service receptionist was friendly and organized. The wait was a bit longer than estimated, but I came on a busy day. And they did multi-point inspections in addition to oil/filter changes and rotati More

by Richard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Caleb Coller 5 Stars
Nov 08, 2022 -

Wilde East Towne Honda responded

Hi Richard, thank you for choosing to work with us at Wilde East Towne Honda! Our team is pleased to learn about your good first-time experience with our Service Team. We look forward to seeing you at your next appointment!

November 04, 2022

I didn’t feel pressured to do any service that I could put off until my next oil change. More

by rfquacke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikaila Corcoran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Wilde East Towne Honda responded

Hello, we're happy to learn about your 5-star level of service received with our team. We hope to see you in the future at Wilde East Towne Honda!

Nov 08, 2022 -

rfquacke responded

I enjoy the service dept. I don’t feel pressured on service recommendations. I can do the most important one today and delay others for my next visit. Sales Department I feel has give a a Fair Price on Auto’s.

November 04, 2022

I had a great experience, and Darius was very knowledgeable when explaining services and parts to me! More

by sydneyv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Golden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Wilde East Towne Honda responded

Hello, we're very happy to learn about your great experience with Darius in Service. Thank you for choosing to work with us at Wilde East Towne Honda. See you next time!

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