Wilde East Towne Honda - Service Center

The Customer Service Team at Wilde Honda is always great to work with. They did everything asked and made sure the job got done in a timely manner. Makaila is always pleasant and willing to get the job done to work with. They did everything asked and made sure the job got done in a timely manner. Makaila is always pleasant and willing to get the job done right. More

Everything was done to our satisfaction. Darius was wonderful as always. We appreciate his courtesy to us. Darius was wonderful as always. We appreciate his courtesy to us. More

Unfortunately, I had to wait 30 minutes for service check in. Darius was the only available agent and although there were at least 10 other customers waiting was delightful, did not rush me, gave me full att in. Darius was the only available agent and although there were at least 10 other customers waiting was delightful, did not rush me, gave me full attention and answered my questions. Also, I was charged for the oil change and tire rotation even though I had previously pre-paid for those two services. Darius’ computer system did not register that previous payment. So now, when I return to the dealership I will show my pre-paid coupon and request my refund. Also, it was a long wait for my car. My appointment was scheduled for 10:15 and I left at 1:15. Although Darius provided a great service, I will only recommend this service center when it is staffed with more than 1 working representative. More

Nice and simple service call for regular maintenance. The staff was helpful and the waiting room was very good. The staff was helpful and the waiting room was very good. More

Cheryl was very friendly and efficient. I already knew the estimate, but she confirmed the costs. I left the car for the day and they provided me with a ride to work. When the car was finis I already knew the estimate, but she confirmed the costs. I left the car for the day and they provided me with a ride to work. When the car was finished she messaged me. The car was clean on the inside and they washed the outside. All the service was performed to my satisfaction. I have been there a couple of times for service and have no complaints. More

DARIUS is the best service agent anyone can get. I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, f I cannot say enough about him always caring for my family and me. I come to Wilde East Towne Honda for two people for service, DARIUS, and Jeff, for any car sale I need. Thank you, Darius and Jeff, for providing such an excellent customer service experience. More

Wilde Honda Service Department provides excellent service. Issues that arise are thoroughly explained and the cost of repairs is always stated before repair work begins. Staff are courteous and frien service. Issues that arise are thoroughly explained and the cost of repairs is always stated before repair work begins. Staff are courteous and friendly . More

Bought a certified Honda Odyssey, along with the extended warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey. While under warranty complained that the rear t warranty. I don't buy used cars, but needed a feature only found on this particular year Odyssey. While under warranty complained that the rear tail gate latch wouldn't work consistently in the cold. Both times told they couldn't duplicate the problem. One time, service tech said he "sprayed" it, so that would help. Spring comes, all good. Get a cold snap, boom, tail gate latch gets glitchy, won't work. I Googled thinking I could just spray it myself it I knew what to do, and first thing that comes up is a TSB. Known problem on this van, trove of complaints, TSB was published five years ago, latch fails when temps go below 34F, needs to be replaced. Clearly a Honda dealer servicing hundreds of vans has knowledge of this. So I take it back and what do you know, I'm right. Latch needs to be replaced per the TSB, but guess what? The vehicle is still in the warranty time period but there's a "or 100,000 miles" in the fine print, and I'm over the mileage by 4000. In hind sight I realize that they didn't "find the problem" because they took it into their heated shop. Wilde's service department took advantage of me, clearly knowing that the TSB was there, and that by taking it into a warm environment they'd be able to say they couldn't find an issue . Their only offer was they'd give me 10% off the $800 repair. A repair which should have been done when I complained about it while under warranty! This smacks of dishonesty. I brought it in while it was under warranty, the problem persisted, they're responsible. Its not even about the money. I was aware that there were other maintenance items due on this van which would add up to a couple thousand (like the timing belt/tires), expected them to recommend them, planned on having work done while the latch was being repaired. Now I'd rather chew glass than give them a single dime. Service departments are what keeps a customer coming back to buy vehicles, and I would never buy again from Wilde. I strongly recommend if you're reading this, and thinking of buying from them, you think twice. I purchase vehicles for my business so I have relationships with other dealers in the Madison area. I've never experienced anything remotely like this anywhere else. Wilde Honda is not trustworthy. I'd like to clarify that I don't hold Darius in service responsible for this. Its managements fault. More

Great service. Very thorough inspection of the car and it’s needs I’ll be back Very thorough inspection of the car and it’s needs I’ll be back More

Pleased that Valerie followed up and called to get us in at our convenience. My husband was the one that brought the Ford Focus in to get the grill on. No problems, Done in a timely fashion. Thank you!! at our convenience. My husband was the one that brought the Ford Focus in to get the grill on. No problems, Done in a timely fashion. Thank you!! More