Wilde East Towne Honda - Service Center

Excellent service department I bought my 2012 Fit at the Waukesha Wilde Honda dealership. This was my second Honda from Wilde, and I was so pleased with their service department I bought my 2012 Fit at the Waukesha Wilde Honda dealership. This was my second Honda from Wilde, and I was so pleased with their service department that I drove quite a bit further to get to Waukesha rather than get it serviced in the Madison area. When Wilde opened up their Madison dealership I gave it a try because it was much closer for me than Waukesha. During my first few visits I worked with Mike Spellman who exceeded my expectations each and every time. One visit was a walk-in appointment after a strange noise emitting from the front right wheel. A co-worker who is a very good DIY mechanic could not diagnose the issue so I took it in to Wilde after work. Mike had me bring it in, and 30 seconds after I drove it in he correctly diagnosed as a bent brake backing plate, and had it fixed in 20 minutes. After Mike was promoted to Assistant Service Manager, I worked with Louis Hardin on my last visit. Again, my expectations were exceeded. I am a very satisfied Wilde East Towne customer, which will definitely play a significant factor in my next new vehicle purchase. More

Great service - even found a coupon for me! Visited for routine service on a busy Friday. I was very pleased with the work done, the time it took, and the helpfulness of the staff at Wilde. Staf Visited for routine service on a busy Friday. I was very pleased with the work done, the time it took, and the helpfulness of the staff at Wilde. Staff found a coupon to save me a few dollars on the service, fixed the hot cocoa machine so my kids could have a treat, and even made a cocoa for me. Reasonable service, comfortable place. Nice work! More

Got us back on the road right away We made an emergency visit to Wilde tonight because of a horrible front-end noise, and I didn't want to drive back to Appleton at night with that goin We made an emergency visit to Wilde tonight because of a horrible front-end noise, and I didn't want to drive back to Appleton at night with that going on. Despite being pre-Thanksgiving busy, they got me in right away and Derek, the technician, diagnosed loose lugnuts. Whew! Good thing we took a chance on this excellent dealership, because the outcome could've been disastrous. Many thanks to Derek and the woman in Service (Cheryl?) who got us in right away. More

Recall parts replaced Nick did a great job. He was helpful answering all of my questions and didn't mind going the extra mile to explain things. He was also fast in getti Nick did a great job. He was helpful answering all of my questions and didn't mind going the extra mile to explain things. He was also fast in getting me help and service. Lastly, he was friendly and even remembered my name when I came back in. More

great service Great fast service - Great fast service and a wonderful waiting room with free hot drinks and snacks. I highly recommend this business for car serv Great fast service - Great fast service and a wonderful waiting room with free hot drinks and snacks. I highly recommend this business for car service. More

Car Wash I came in to get my car washed and Nick immediately greeted me with a big smile. He also noticed the scratch on the front bumper of my car and said h I came in to get my car washed and Nick immediately greeted me with a big smile. He also noticed the scratch on the front bumper of my car and said he could help me fix that if I wanted him to. That was awesome. I scratched the car two weeks after I had it and I have been in for three or four car washes since then and he was the first one to mention it and suggest he could help. He walked me to the Parts desk and he was able to order the touch up paint. He washed the car, touched up the paint and it only cost me $8 for the paint. Thank you to Nick. He also let me take his picture because I told him he looked a little like Aaron Rodgers and he got a kick out of that. That was the best customer service ever at Honda, even though everyone I have dealt with has been great. Nick was just over the top. More

New bulb Called earlier in the day to ask about no light in the back seat of our CRV. She told me to just bring it in to express service as it was probably ju Called earlier in the day to ask about no light in the back seat of our CRV. She told me to just bring it in to express service as it was probably just the bulb. Brought it in, he checked a few things and confirmed it was indeed the bulb. He changed it and I was ready to go in less than 5 minutes. I was offered a car wash but had to decline. Great service! More

Cheryl goes above and beyond Cheryl recognized that I needed to take confidential calls while waiting for my car to be serviced and she set me up in a private area to take the cal Cheryl recognized that I needed to take confidential calls while waiting for my car to be serviced and she set me up in a private area to take the calls. A much more productive afternoon than I expected. It was like she read my mind. On the way over I thought it would be nice to have a small room available to work quietly and uninterrupted while I wait. More

Service Experience FYI, I have never given a perfect rating on anything in my 66 years and I am pleased to declare that I can no longer make that claim! Tony Hernand FYI, I have never given a perfect rating on anything in my 66 years and I am pleased to declare that I can no longer make that claim! Tony Hernandez is an excellent Service Advisor - from our initial conversation via phone to set up the appointment for today - to carefully writing up the order - through the completion of the service - to reviewing the invoice and walking me to the desk to make the payment, he was thorough and very cordial. He deserves a perfect score. Steve: Thank you for training Tony and Tony: thank you for your graciousness and listening skills. I spoke with my husband when I returned and he too, grace and for the time and attention I was given in all areas of Wilde Honda today. Blessings, Donna Miller More

Thanks for all your help Tony! I barely had my car home for 12 hours before the check engine light came on and I had to take it back to Wilde. Tony understood that I was stressed a I barely had my car home for 12 hours before the check engine light came on and I had to take it back to Wilde. Tony understood that I was stressed and he was super nice about making sure that the problem was going to be fixed with minimal charge to me. Thanks for working with me and getting my car up and running again in quickly and efficently! More