548 Reviews of Wilde East Towne Honda - Service Center
Looking Out for the Customer Nick Moderson-Kox helped me navigate my service. He was very informative and communicated what was going on with me. I have a extended maintenance p Nick Moderson-Kox helped me navigate my service. He was very informative and communicated what was going on with me. I have a extended maintenance plan that I purchased from another dealership. Nick was able to get them to include additional services that at first they were not going to cover. He made me feel informed and comfortable and also saved me money. Thank you! More
Great customer service Very knowledgeable staff, helpful and courteous. Will definitely be back for any service needed to my vehicle. Staff was very professional, great repa Very knowledgeable staff, helpful and courteous. Will definitely be back for any service needed to my vehicle. Staff was very professional, great repairs everything was explained in detail. More
Thanks service dept I came in requesting help with a broken screw on the license plate. I wasn't sure if it was something that they could help me with. Tom Ross was frie I came in requesting help with a broken screw on the license plate. I wasn't sure if it was something that they could help me with. Tom Ross was friendly and helped me quickly when I arrived. Not only could they remove the old screw, but put in two new screws at no charge. More
Val is fantastic! I've been in to Wilde a couple of times to have my new Fit outfitted with accessories. Val has always been on top of it. She always let me know what I've been in to Wilde a couple of times to have my new Fit outfitted with accessories. Val has always been on top of it. She always let me know what was going on and was very friendly and helpful through the check-in/check-out process. More
Mom/Kid Friendly-Rooftop Playground! I scheduled an oil change and was able to get in at a time that worked for me. While I was on the phone, one of their team members told me about their I scheduled an oil change and was able to get in at a time that worked for me. While I was on the phone, one of their team members told me about their roof top playground! ...Yeah, I know, a playground for your little ones to stay busy not just outside but ON THE ROOF! When we got there we were greeted and an associate showed me where this playground was. It is nice and there's even a picnic table up there. When we were done at the playground, we went downstairs to use the clean restrooms very suitable for nursing and diaper changing. When we finished, we went to the waiting room with a variety of "toys" for all ages (kid toys, TV's, computers, etc). We even went to the mini bar area that had popcorn and other beverages. One of the team members saw that we were eating popcorn and offered to get us water. They saw that my hands looked full and even opened the water for us! This is by far the best place to get an oil change. They are even reasonably priced and go over any issues your vehicle may have and explain it well. THANKS WILDE TEAM :) More
Anxiety - Relief I found out that I had a nail in one tire and it was not repairable. I needed a new tire which technically means at least 2 new tires. I planned on g I found out that I had a nail in one tire and it was not repairable. I needed a new tire which technically means at least 2 new tires. I planned on getting 4 new tires at the end of summer, so might as well do them now. I work in Illinois and drive everyday back and forth. 3:00, time to go home from work and I didn't know what to do. Quote in Illinois was high, called another tire place and still didn't feel comfortable with pricing and delivery date. Last minute thought, I called Cheryl to ask her advise. Within 5 minutes, she returned my call and I was on my way to Wilde East Honda. Cheryl gave me a very reasonable quote on 4 tires and said they could get me in today. I was beyond relieved. Safety was the utmost importance to Cheryl and the techs that stayed to ensure that I had good tires on my Pilot. (This is 5:15 pm and I picked up my truck at 6:45) I appreciate the time everyone at Honda puts into their customers. I've never had such an overall great experience with a dealership. More
Tom Ross is the best! My low tire pressure indicator light went on as I was headed home from work so I stopped by the dealership. I was met by Tom Ross who promptly greeted My low tire pressure indicator light went on as I was headed home from work so I stopped by the dealership. I was met by Tom Ross who promptly greeted me in a very friendly manner. He had the techs fix the tire, conduct a full vehicle inspection and even had my CRV washed. It exceeded my expectations! More
Tom Ross was great He was very professional and easy to work with! He gave me a great deal and I will definitely come back to continue getting my vehicle serviced. He was very professional and easy to work with! He gave me a great deal and I will definitely come back to continue getting my vehicle serviced. More
Nick Moderson-Kox was outstanding! They did a fantastic job detailing our vehicle, and that was no easy task. It is 10 years old and looks almost new. Nick also took time to answer our They did a fantastic job detailing our vehicle, and that was no easy task. It is 10 years old and looks almost new. Nick also took time to answer our questions. More
The only place I go for service I moved out to Wisconsin 2 years ago, but it took me 6 months to a year to find Wilde East Towne. My car at the time (Civic Hybrid) had been in for an I moved out to Wisconsin 2 years ago, but it took me 6 months to a year to find Wilde East Towne. My car at the time (Civic Hybrid) had been in for an oil change where they managed to crack my oil pan. Nick was the last one working that night and was able to get me back on the road very quickly for the repair I needed. Since then, Nick has been the main person I go to, consistently helping me get the service I needed. Since then, I have gotten a new car from Wilde thanks to Nick recommending Nathan, who was a breeze to work with and managed to get me more value for my used car than I was expecting. Even handling the financing paperwork with Steve went great, as he was able to walk me through all the terms of buying my first new car. More