Wilde East Towne Honda - Service Center

Service Department PRIVATE COMMENT FOR DEALERSHIP AND SUPERVISOR ONLY ****** Cheryl did great! I came in with my bill and asked questions, because I was sure I had PRIVATE COMMENT FOR DEALERSHIP AND SUPERVISOR ONLY ****** Cheryl did great! I came in with my bill and asked questions, because I was sure I had requested services that were not seen on my bill. To my embarrassment the bill I brought in was from 2014 not 2015. Cheryl was so polite and kind. After explaining things( my mistake), she sent me off with a complimentary car wash. Boy, I am coming back cheri More

Great service- Great People I took my son's car in because the driver side window was nonfunctional and someone (not at this dealership) stripped the threads on the oil pan drain I took my son's car in because the driver side window was nonfunctional and someone (not at this dealership) stripped the threads on the oil pan drain plug. Cheryl and the service department were just great. Getting everything fixed at a price BELOW what they quoted me. And I got a loaner wile the car was in the shop. First Class operation. More

great customer service Nick helped me with a broken tail light today and the assistance I received was exactly what I was hoping for . I will recommend Wilde east town Honda Nick helped me with a broken tail light today and the assistance I received was exactly what I was hoping for . I will recommend Wilde east town Honda to friends family and co workers. More

Awesome Customer Service We lost our keys and had to get a new one made. Val made the process as painless as possible and because of it I will always go back there. We lost our keys and had to get a new one made. Val made the process as painless as possible and because of it I will always go back there. More

Great Service My transmission went out and Tony Hernandez made it easy for me, from helping me sort through my warranty, to authorizing a courtesy car, to coordinat My transmission went out and Tony Hernandez made it easy for me, from helping me sort through my warranty, to authorizing a courtesy car, to coordinating the repair of my car, to keeping me up to date on the progress of the repairs. He helped turn a terrible situation into little more than an inconvenience. I would definitely recommend Wilde for service to anyone. More

Customer Care That Is Unmatched. I needed my Honda to be serviced and was referred to Wilde by family and coworkers. I was fearful of the dealership experience as I didn't want to fee I needed my Honda to be serviced and was referred to Wilde by family and coworkers. I was fearful of the dealership experience as I didn't want to feel like I was being tricked out of my hard earned money. I am completely satisfied with my experience; it went beyond my expectations. As soon as I stepped in I was helped. Nick Moderson shook my hand and listened attentively to my worry about my vehicles check engine light that had reported a possible transmission problem. Checked the fluid right in front of me and let me know what he thought it could be. When I came back the following day to pick it up he went over the bill with me and even went into detail on part cost vs labor. The work was done well and in a timely manor, the car performs like it used too, and I was pleasantly surprised that I was not overwhelmed with my estimate and total cost of repair. Not only will I continue to bring my vehicle here, but I will now only purchase Honda vehicles, and any future vehicle that I might purchase will be from Wilde East Towne Honda. More

Great Service My Honda Civic was recently detailed at Wilde. After they detailed it, we found a tear by the air conditioning vent. They were willing to repair the t My Honda Civic was recently detailed at Wilde. After they detailed it, we found a tear by the air conditioning vent. They were willing to repair the tear at no cost to us and in a timely manner (I got to Wilde at 8am and the car was done by 1pm, on a very busy day). Very happy with the service I received from Valerie. More

New tires, brakes and pads Cheryl Romo went above and beyond to make sure I felt comfortable with the work being done, the amount of time it would take and making sure I got the Cheryl Romo went above and beyond to make sure I felt comfortable with the work being done, the amount of time it would take and making sure I got the best possible deal. It was all the little things she did along the way that made my experience with her excellent! I will definitely deal with Wilde Honda East Towne again in the future and recommend them to all my friends and family. Thanks Cheryl and Shae! More

Honda Pilot Service We have worked with Cheryl Romo from the beginning since we started servicing our Honda Pilot at Wilde East Towne Honda. She most recently helped us a We have worked with Cheryl Romo from the beginning since we started servicing our Honda Pilot at Wilde East Towne Honda. She most recently helped us a great deal as we worked out an insurance claim on our rear window on our Pilot. She quickly obtained a part for us, which initially was on "backorder" nationwide. Cheryl was able to obtain the part and have it installed within 3 days of my initial contact with her! Fantastic service and took pictures for the insurance company to back up pictures I took. Always a positive person to deal with and has been a pleasure to work with in the Service department for the past couple years. Kudos to the behind the scenes service employee(s) that did the work on our Pilot. More

Unexpected service need I dropped a key next to the seat in my Odyssey and it slid under the center unit. Service staff kindly removed the unit and retrieved the key - no cha I dropped a key next to the seat in my Odyssey and it slid under the center unit. Service staff kindly removed the unit and retrieved the key - no charge! More