Wilde East Towne Honda - Service Center

Awesome Service- Great Experience I would recommend Valerie Rich and Wilde Honda to anyone. She always provides excellent customer service in a friendly, professional and caring manner I would recommend Valerie Rich and Wilde Honda to anyone. She always provides excellent customer service in a friendly, professional and caring manner. You're treated like family. More

They saved my CR-V! They were very thorough when repairing my car, which had water damage. It was so much faster and less expensive than I thought it would be, and the d They were very thorough when repairing my car, which had water damage. It was so much faster and less expensive than I thought it would be, and the detailing afterwards made it look brand new. More

Helpful, quick repairs Cheryl did a great job - kept me informed and got the services my car needed done for a great price. The service department turned my car around quic Cheryl did a great job - kept me informed and got the services my car needed done for a great price. The service department turned my car around quickly and my work day was barely interrupted with the extended work hours they have. Nice job. More

Service visit of 8/12/15 Cheryl Romo, did an excellent job of resolving my service issue. Plus she was very timely in getting my vehicle in and out in one day rather than two Cheryl Romo, did an excellent job of resolving my service issue. Plus she was very timely in getting my vehicle in and out in one day rather than two days as was orginally thought. More

Great service for out of state emergency service I was on my way to Minnesota for a school reunion when my car broke down and needed service. I made it to another Honda dealer in Madison but they we I was on my way to Minnesota for a school reunion when my car broke down and needed service. I made it to another Honda dealer in Madison but they were to busy to squeeze me in on a Friday afternoon. After calling East Towne Honda and them telling me they would squeeze me in either that evening before they closed or first thing in the morning. I managed to get half way there before my car required a tow. I managed to get my car towed there right after the service department closed for the day. The next morning I showed up at the dealership early. They squeezed me in and unfortunately found that my car was going to need a replacement engine. Based on a very long story involving a shady salvage yard and the replacement engine that was already in the car, I believed what they said. They offered to drive me to a car rental place so I could return to Indiana that weekend. Over the next couple of weeks Val Rich kept me informed and up to date on the repair and engine swap. In addition to taking great care of me, they even cut me a little break on the labor rate because of the horrible weekend I had had up to getting my car to Wilde East Town Honda. I am so greatful that they helped make a bad experience much better just by the great service they offered me. Jeff, the stranded out of towner More

Valerie was awsome! Thank you for expediting my warrantee repair! Very quick and professional. inspected recall also. "That is all I have to say about that." -Forres Thank you for expediting my warrantee repair! Very quick and professional. inspected recall also. "That is all I have to say about that." -Forrest Gump More

Service Tony is one of the finest Service Advisors I have worked with. His knowledge, professionalism, and eagerness to serve the customer are in keeping wit Tony is one of the finest Service Advisors I have worked with. His knowledge, professionalism, and eagerness to serve the customer are in keeping with the highest standards of the industry. He genuinely cares about every detail and makes sure the customer has a positive experience. He uses his maintenance background to teach and inform the customer in a friendly manner to help build a long term relationship with the dealership. More

Excellent Service, Done Faster Than Expected I do not typically go to the dealer for oil changes or tire rotations; however, my vehicle was overheating and needed serious repairs. Cheryl Romo gre I do not typically go to the dealer for oil changes or tire rotations; however, my vehicle was overheating and needed serious repairs. Cheryl Romo greeted me immediately. She was very patient as I described (in probably too much detail) what was wrong with my car, and listened to my uneducated hypothesis as to what was causing the issue. Later that afternoon, I was informed of the real issue and told up front the cost, the time for the part to arrive, and when it would be fixed. Surprisingly, everything was done when she said it would be and for a price under the original quote. She even stayed past her shift to go over the paperwork with me. Despite the horrors of having to pay for car repairs, Cheryl was very upfront with the cost and made the process easy. It is worth the drive out to East Towne Honda for the service. I even scheduled my other Honda's oil change there, because I was so impressed. More

great service Tony came to my rescue again. I'm so pleased with the service I received from the moment the car was towed in to the time I picked it up. He not only Tony came to my rescue again. I'm so pleased with the service I received from the moment the car was towed in to the time I picked it up. He not only fixed the problem, but thoroughly checked the car to make sure everything was OK. Thanks for understanding how much we all love that '87 Accord! More

Were there when we needed them Heading up to the Northwoods for vacation-got a flat tire-couldn't drive the rest of the way on the small spare-found this dealership-met with Cheryl Heading up to the Northwoods for vacation-got a flat tire-couldn't drive the rest of the way on the small spare-found this dealership-met with Cheryl Romo who was able to get us a couple of new tires and on our way in a reasonable amount of time-loved her good sense of humor and willingness to help with anything we needed. More