Wilde East Towne Honda - Service Center

Amazing service We made an appointment to have our Odyssey serviced for several different things. Our appointment time was for 1pm. Being a day before Thanksgiving We made an appointment to have our Odyssey serviced for several different things. Our appointment time was for 1pm. Being a day before Thanksgiving, we happen to be in the area 2 hours before appointment time. We called and spoke to Audrey Aaron who was very accommodating to us. She stated that she would do her best to get our Odyssey in earlier, but couldn't guarantee it, as their were other appointments ahead of us. In fact, once I arrived I told her my issues and thanked her for helping us out. After 5 min or so, they pulled my car off and 45 min. later it was washed and my issues resolved. Audrey is an amazing asset to have at this location and fun person to work with. Anytime I need service, she will be the one I go to. Matter of fact, she is the only reason I would go back to this location. I had a not so fun experience with a Sales manager who ruined the sale of our salesperson. The sales person who we worked with I believe was Nathan Wood. He was also very good and pleasant to work with. No hassle straight to the point. We ended up buying the Odyssey in Appleton because of the pushiness of the Manager and failure to work with us. More

Best service anywhere! WETH is the best dealership I have ever worked with! Valerie saved me so much money today so I can spend it on Black Friday shopping instead! :) WETH is the best dealership I have ever worked with! Valerie saved me so much money today so I can spend it on Black Friday shopping instead! :) More

Excellent Service! Stopped in for an unscheduled oil change and was promptly greeted by the service technician, Randy Schmidt. Randy was able to get my vehicle in immed Stopped in for an unscheduled oil change and was promptly greeted by the service technician, Randy Schmidt. Randy was able to get my vehicle in immediately to be serviced, even though they were extremely busy. Randy took the time to show me around the waiting area and was kind enough to get me a cup of coffee before heading back to his desk. When my vehicle was finished, he went over the service checks that were performed, explained what had been checked and even had my vehicle washed. I was very impressed by the service I received from Randy and the Wilde team. More

Relieved and Happy I stopped in about a week ago on business and mentioned my sun roof had started to leak. The owner Jorge Hildago took immediate action and offered to I stopped in about a week ago on business and mentioned my sun roof had started to leak. The owner Jorge Hildago took immediate action and offered to have it looked at.Pretty good for a prominent local owner to tale an interest in a actual customer. Jorge then introduced me to Service Adviser Tony Hernandez who immediately took the time to explain everything his team would do in diagnosing my problem and gave me a loaner at no charge. Over the following week Tony was genuine, honest and timely with his updates and completed the very difficult repair on time and under quote. So, thank you Jorge and Tony, this was not only my best experience with a car dealer but it will always rank as one of the best customer experiences I have had with any business! With Great Appreciation, Jim Dickson More

Easy repair made easier I had a headlamp on my 2012 Fit go out and was pressed for time to get it fixed that day. I called Wilde East Towne and talked and later worked with I had a headlamp on my 2012 Fit go out and was pressed for time to get it fixed that day. I called Wilde East Towne and talked and later worked with with Audrey Aaroen, and they were able to accomodate me that day. The shop was very busy, but they were able to get the job done in a timely fashion and for a reasonable price. I have had nothing but great experiences with Wilde Honda in both Waukesha and Madison. More

Honda service 11/17/15 Great job by Audrey Aaroen. Tony was very helpful too. Outstanding service team. I was able to get two vehicles in and out within 3 hours. Staff is al Great job by Audrey Aaroen. Tony was very helpful too. Outstanding service team. I was able to get two vehicles in and out within 3 hours. Staff is always very friendly. All issues discussed thoroughly. I like this service department better than any other service department that. I have worked with in the past 30 years. More

Thanks again, Tony Had a slow leak in a tire again. I called Tony and he got me in on Saturday morning. Took care of the tire and a couple other little things to keep my Had a slow leak in a tire again. I called Tony and he got me in on Saturday morning. Took care of the tire and a couple other little things to keep my car in great shape. Walked away with a $28 bill. I love that I can take my car to the dealership that I bought it at and it doesn't cost me a ton of money. Tony and Wilde East Towne Honda's service department is fantastic. A shout out to the mechanics behind the scenes that don't get enough credit. Thanks again. More

Excellent service! I had an extremely nice experience for the service of my car. Very prompt. Valerie was assigned our car & she was very concerned that we be satisfied I had an extremely nice experience for the service of my car. Very prompt. Valerie was assigned our car & she was very concerned that we be satisfied with the results! And yes we were, very efficient work & excellent- absolute "customer delight" is how I would describe it! More

Needed a key made to replace one when we bought Ridgeline We had purchased our Honda Ridgeline from Dealer in Waukesha and they were missing a key fab that was included on the deal. Manager in Waukesha gave u We had purchased our Honda Ridgeline from Dealer in Waukesha and they were missing a key fab that was included on the deal. Manager in Waukesha gave us a we owe and a lot of run around. Madison Wilde East Towne Honda (Valerie Rich was awesome) she got us our key made when we didn't deal with her to begin with. We won't be dealing with Waukesha when we decide to buy a vehicle again. But if you are in the market for a vehicle go through Wilde East Towne they go the extra mile and appreciate your business, Thanks again to Valerie and the East Towne Honda Team for taking great care of us. Emmett and Shirley Fuller Baraboo, WI More

Clear, concise, customer focused, cost effective Cheryl made my first time working with Wilde East Town Honda very satisfactory. She knew the repair work the vehicle needed and set clear expectation Cheryl made my first time working with Wilde East Town Honda very satisfactory. She knew the repair work the vehicle needed and set clear expectations for results and cost (which was less that I expected to pay). Our friendly conversations were short which my schedule appreciated, but I still felt understood and respected which I appreciated. Honestly the best experience I've had with any Dealer. More