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541 Reviews of Wilde East Towne Honda - Service Center
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November 08, 2015
Needed a key made to replace one when we bought Ridgeline We had purchased our Honda Ridgeline from Dealer in Waukesha and they were missing a key fab that was included on the deal. Manager in Waukesha gave u We had purchased our Honda Ridgeline from Dealer in Waukesha and they were missing a key fab that was included on the deal. Manager in Waukesha gave us a we owe and a lot of run around. Madison Wilde East Towne Honda (Valerie Rich was awesome) she got us our key made when we didn't deal with her to begin with. We won't be dealing with Waukesha when we decide to buy a vehicle again. But if you are in the market for a vehicle go through Wilde East Towne they go the extra mile and appreciate your business, Thanks again to Valerie and the East Towne Honda Team for taking great care of us. Emmett and Shirley Fuller Baraboo, WI More
by esfuller
Employees Worked With
Other Employees :
Not sure of the names orf the other team members but they all were great
Helpful November 06, 2015
First Oil Change For Used Vehicle I made an appointment online to have the oil changed in the 2012 VW Beetle I bought at Wilde East Towne Honda last June. The service to be performed w I made an appointment online to have the oil changed in the 2012 VW Beetle I bought at Wilde East Towne Honda last June. The service to be performed was explained to me and even upgraded to synthetic oil. They performed a free alignment check right there in the service drive. Being the first oil change, it was free and I even got a free car wash. The work was also performed in a timely manner. I'm very happy with the quality of service. Tony Hernandez was great to work with! More
by Nancy's Beetle Bug
Employees Worked With
Tony Hernandez
November 06, 2015
Clear, concise, customer focused, cost effective Cheryl made my first time working with Wilde East Town Honda very satisfactory. She knew the repair work the vehicle needed and set clear expectation Cheryl made my first time working with Wilde East Town Honda very satisfactory. She knew the repair work the vehicle needed and set clear expectations for results and cost (which was less that I expected to pay). Our friendly conversations were short which my schedule appreciated, but I still felt understood and respected which I appreciated. Honestly the best experience I've had with any Dealer. More
by mykidsclimbonme
Employees Worked With
Cheryl Romo
November 02, 2015
Extraordinary service Cheryl routinely provides superior customer service any time we bring our vehicles in for service. On multiple occasions she has went above and beyond Cheryl routinely provides superior customer service any time we bring our vehicles in for service. On multiple occasions she has went above and beyond what we expected. Cheryl has personally delivered a vehicle to our house on several occasions. That is awesome! Cheryl is always courteous, professional and knowledgeable. Thank you Cheryl! More
by Todd22
Employees Worked With
Cheryl Romo
October 29, 2015
Superb service!!! I came into Wilde with alot of uncertainty. Something was up with my tires, but I wasn't sure what. It turned out that I needed all new tires! Ugh! Kn I came into Wilde with alot of uncertainty. Something was up with my tires, but I wasn't sure what. It turned out that I needed all new tires! Ugh! Knowing that I had a big cost ahead of me, Cheryl allowed me as much time as I needed to get competitive quotes. Some of the competitors required 1-2 days wait. Wilde had the tires I wanted in stock and were able to get it done the same day. Cheryl was able to negotiate with the parts dept. to get $30 off each tire too. I was so relieved that the nightmare was over that Cheryl and I hugged when I left. More
by Aliboo2002
Employees Worked With
Cheryl Romo
October 29, 2015
Great Customer Service from the Service Department I have consistently received outstanding service from the Wilde East Madison Honda service department for my Toyota Camry! With a Toyota service depa I have consistently received outstanding service from the Wilde East Madison Honda service department for my Toyota Camry! With a Toyota service department just down the road from Wilde, Cheryl Romo from Wilde has made me a believer that customer service separates all! I have been using the service department for over a year now and plan on having all of my vehicles services there. I specifically ask for Cheryl when I come and know she is going to take great care of me. Today was no different. Cheryl was training a new colleague in her department which didn't take her attention away from the customer at all. In fact, Cheryl was able to incorporate her new colleague into the conversation and it seemed natural. There is no question in my mind why Cheryl was the "chosen one" to train a new employee of the organization. Thank you Cheryl for consistently providing great service! You by far are the best! More
by jloeffler
Employees Worked With
Cheryl Romo
October 28, 2015
Honda CR-V service On a recent trip in for an oil change, Mike Spellman checked me in and Audreay Aaroen wrapped up the details. Much less time than quoted or previous On a recent trip in for an oil change, Mike Spellman checked me in and Audreay Aaroen wrapped up the details. Much less time than quoted or previous visits for that matter. Both did an excellent job. More
by Bob2783
Employees Worked With
Audrey, Aaroen, Mike Spellman
October 27, 2015
Excellent service!!! I would like to take this opportunity to express our most sincere appreciation for the most excellent service we received, especially from Cheryl Romo I would like to take this opportunity to express our most sincere appreciation for the most excellent service we received, especially from Cheryl Romo. She most certainly deserves to be commended!!! Also, the cashier, Jaclyn, was very pleasant!!! More
by Gregory Burns
Employees Worked With
Jaclyn (cashier), Cheryl Romo
October 24, 2015
Tony is fantastic I had an appt to get oil change and tire rotation. I arrived early but Tony said he would get it in right away. 3 codes popped up when Tony looked at I had an appt to get oil change and tire rotation. I arrived early but Tony said he would get it in right away. 3 codes popped up when Tony looked at mileage. Of course this was going to be a very costly and timely visit for an "oil change". However, Tony applied coupons and discounts to make the routine service visit much more friendly to my bank account. Tony offered me a ride to my choice of places and had my car ready 1 hour prior to his predicted time. There are not many dealerships or service shops that will try to save you money when unexpected maintenance is needed. Tony is down to earth, friendly and tell it like it is guy. Thanks Tony for everything. More
by Smitty
Employees Worked With
Tony Hernandez
October 23, 2015
Battery replacement A+ Service as always at east towne Honda Wilde. Valerie did a wonder job diagnosing and explaining my issue with my cars failure to start. The new bat A+ Service as always at east towne Honda Wilde. Valerie did a wonder job diagnosing and explaining my issue with my cars failure to start. The new battery was installed quickly and I was able to pick up my car same day. More
by jhock1780
Employees Worked With
