Wilde East Towne Honda - Service Center

Haven't Ever Recieved Service Like This.. I am an owner of a 2013 Honda Pilot, which I bought in Eau Claire and had never taken my vehicle anywhere but there. After moving to Madison last Sept I am an owner of a 2013 Honda Pilot, which I bought in Eau Claire and had never taken my vehicle anywhere but there. After moving to Madison last Sept. I was in need for an oil change and took it to the closest place I could find. I met Cheryl Romo at a networking group and made my next service visit for Wilde East Town Honda. I knew what to expect, figured it would be just Like Eau Claire. Boy was I wrong. Cheryl remember my name, had yelled it out before I even got out of the car. Took me inside showed me your beautiful location, and set me up with a space where I could do my work. She came out told me what I needed and for once I didn't feel like I was being told everything and anything, she truly cared and was looking out for me, my family and my vehicle. I have gone no where for service apts. since then, but to Cheryl. She really blew me out of the water this past week, with her passion for her job. I was in a accident and pulled over on the side of the road. I was coming back from a client meeting and hit a dog kennel ( no animals were harmed) and I was hysterical. The state trooper told me I needed a tow truck. The first person I called was Cheryl. She got me in contact with a tow truck company and the auto body to work with. Not only was she my car person, she was my hero that day! I truly look forward to my visits with her at the shop. I never thought I would actually enjoy routine service appointments! Thank you Wilde East Towne and Thank you Cheryl! More

Detail I needed to get my vehicle detailed from spilt liquids and dogs my truck was really bad. Val Rich was very helpful. We picked out a detail pack and I needed to get my vehicle detailed from spilt liquids and dogs my truck was really bad. Val Rich was very helpful. We picked out a detail pack and I was more than satisfied with the results. The truck looked and smelt great. I will go back to get it done again in the future. I couldn't believe they got the salt out of the carpet from last year. A+++++ More

Amazing service We made an appointment to have our Odyssey serviced for several different things. Our appointment time was for 1pm. Being a day before Thanksgiving We made an appointment to have our Odyssey serviced for several different things. Our appointment time was for 1pm. Being a day before Thanksgiving, we happen to be in the area 2 hours before appointment time. We called and spoke to Audrey Aaron who was very accommodating to us. She stated that she would do her best to get our Odyssey in earlier, but couldn't guarantee it, as their were other appointments ahead of us. In fact, once I arrived I told her my issues and thanked her for helping us out. After 5 min or so, they pulled my car off and 45 min. later it was washed and my issues resolved. Audrey is an amazing asset to have at this location and fun person to work with. Anytime I need service, she will be the one I go to. Matter of fact, she is the only reason I would go back to this location. I had a not so fun experience with a Sales manager who ruined the sale of our salesperson. The sales person who we worked with I believe was Nathan Wood. He was also very good and pleasant to work with. No hassle straight to the point. We ended up buying the Odyssey in Appleton because of the pushiness of the Manager and failure to work with us. More

Best service anywhere! WETH is the best dealership I have ever worked with! Valerie saved me so much money today so I can spend it on Black Friday shopping instead! :) WETH is the best dealership I have ever worked with! Valerie saved me so much money today so I can spend it on Black Friday shopping instead! :) More

Excellent Service! Stopped in for an unscheduled oil change and was promptly greeted by the service technician, Randy Schmidt. Randy was able to get my vehicle in immed Stopped in for an unscheduled oil change and was promptly greeted by the service technician, Randy Schmidt. Randy was able to get my vehicle in immediately to be serviced, even though they were extremely busy. Randy took the time to show me around the waiting area and was kind enough to get me a cup of coffee before heading back to his desk. When my vehicle was finished, he went over the service checks that were performed, explained what had been checked and even had my vehicle washed. I was very impressed by the service I received from Randy and the Wilde team. More

Relieved and Happy I stopped in about a week ago on business and mentioned my sun roof had started to leak. The owner Jorge Hildago took immediate action and offered to I stopped in about a week ago on business and mentioned my sun roof had started to leak. The owner Jorge Hildago took immediate action and offered to have it looked at.Pretty good for a prominent local owner to tale an interest in a actual customer. Jorge then introduced me to Service Adviser Tony Hernandez who immediately took the time to explain everything his team would do in diagnosing my problem and gave me a loaner at no charge. Over the following week Tony was genuine, honest and timely with his updates and completed the very difficult repair on time and under quote. So, thank you Jorge and Tony, this was not only my best experience with a car dealer but it will always rank as one of the best customer experiences I have had with any business! With Great Appreciation, Jim Dickson More

Easy repair made easier I had a headlamp on my 2012 Fit go out and was pressed for time to get it fixed that day. I called Wilde East Towne and talked and later worked with I had a headlamp on my 2012 Fit go out and was pressed for time to get it fixed that day. I called Wilde East Towne and talked and later worked with with Audrey Aaroen, and they were able to accomodate me that day. The shop was very busy, but they were able to get the job done in a timely fashion and for a reasonable price. I have had nothing but great experiences with Wilde Honda in both Waukesha and Madison. More

Honda service 11/17/15 Great job by Audrey Aaroen. Tony was very helpful too. Outstanding service team. I was able to get two vehicles in and out within 3 hours. Staff is al Great job by Audrey Aaroen. Tony was very helpful too. Outstanding service team. I was able to get two vehicles in and out within 3 hours. Staff is always very friendly. All issues discussed thoroughly. I like this service department better than any other service department that. I have worked with in the past 30 years. More

Thanks again, Tony Had a slow leak in a tire again. I called Tony and he got me in on Saturday morning. Took care of the tire and a couple other little things to keep my Had a slow leak in a tire again. I called Tony and he got me in on Saturday morning. Took care of the tire and a couple other little things to keep my car in great shape. Walked away with a $28 bill. I love that I can take my car to the dealership that I bought it at and it doesn't cost me a ton of money. Tony and Wilde East Towne Honda's service department is fantastic. A shout out to the mechanics behind the scenes that don't get enough credit. Thanks again. More

Excellent service! I had an extremely nice experience for the service of my car. Very prompt. Valerie was assigned our car & she was very concerned that we be satisfied I had an extremely nice experience for the service of my car. Very prompt. Valerie was assigned our car & she was very concerned that we be satisfied with the results! And yes we were, very efficient work & excellent- absolute "customer delight" is how I would describe it! More