Wilde East Towne Honda - Service Center

Definitely recommend Wilde Honda Efficient, friendly and not pushy when it comes to recommending work that needs to be done. Every area of the dealership is neat and clean and a pleas Efficient, friendly and not pushy when it comes to recommending work that needs to be done. Every area of the dealership is neat and clean and a pleasant place to wait for work to be completed. More

WILDE - Integrity and Customer Service Long story short: Cheryl Romo is a super star. I've worked with Cheryl before and not only is she friendly, upbeat and knowledgeable, but she also ta Long story short: Cheryl Romo is a super star. I've worked with Cheryl before and not only is she friendly, upbeat and knowledgeable, but she also takes the time to explain, explain, explain. I have an older vehicle and I feel confident that she will provide me with the best advise regarding what needs to be fixed for safety and efficiency and what can be left "as is". I also have to say, I appreciated the time Jim Herganroser spent with me last time I was at Wilde. I've been a long time customer, and always appreciate the customer service at Wilde. Thank you!. More

Going beyond. I had made an appointment to get a recall completed on my new Honda Fit. They got me in right on time. I had failed to ask how long it would take to c I had made an appointment to get a recall completed on my new Honda Fit. They got me in right on time. I had failed to ask how long it would take to complete when I made the appointment. I found out it would take 4 hours. I had not made arrangements to leave the dealership. I live 50 minutes away. The service person I worked with (Valerie Rich)felt terrible that I would have to wait for so long. She offered to give me a ride to have lunch ( which I declined). Then she gave me her own book to read. When the car was completed she told me to take the book so I could finish it. She said to just drop it off the next time I was in town. as I sat there I had a lot of time to observe her and the other service people. They were friendly, courtious, and took time with all their customers. They offered refreshments. I would definitely recommend Wilde to friends and I hope I get Valerie again as my service person! More

The Extra Val at the dealership not only helped out with my request for an oil change and fixing my daytime running light, but also did a little extra. My engin Val at the dealership not only helped out with my request for an oil change and fixing my daytime running light, but also did a little extra. My engine was slowly leaking oil from somewhere, which I didn't totally realize, but that was an issue I had been frustrated about for a while, and she added a dye to the oil to show where it was leaking and waived that charge. I appreciate it when someone does a little something extra or is able to address the bigger issue, when all I thought I needed was an oil change. More

Could not ask for better service! Valerie goes above and beyond when I took my car in for service! She kept me informed during the whole process and made this painless for me. Thank yo Valerie goes above and beyond when I took my car in for service! She kept me informed during the whole process and made this painless for me. Thank you Valerie for all you do! More

Outstanding customer service-Cheryl Romo I routinely send laudatory comments regarding the Wilde East Honda service department and Cheryl Romo. Our most recent service visit was no exception. I routinely send laudatory comments regarding the Wilde East Honda service department and Cheryl Romo. Our most recent service visit was no exception. Once again Cheryl went above and beyond to provide exceptional customer service. Cheryl routinely exceeds our expectations and she should be commended for her extraordinary efforts. Thank you Cheryl! More

It was great! Tony was very friendly and helpful. So happy the van was under warranty. Hopefully that is the end of the problems. Took out the extended warranty Tony was very friendly and helpful. So happy the van was under warranty. Hopefully that is the end of the problems. Took out the extended warranty and so glad we did. They gave us a car to use while ours was being fixed which helped a lot. More

Easy as it Gets What could you ask for, Tony was right there and helped us get in and out with in the hour. Was so quick with it all, even washed the car for us. What could you ask for, Tony was right there and helped us get in and out with in the hour. Was so quick with it all, even washed the car for us. Great service will be coming back again. More

Two for Two Exceptional service simply requires me to write this compliment to Tony Hernandez. My first visit I chalked up to luck but with my second visit I'm c Exceptional service simply requires me to write this compliment to Tony Hernandez. My first visit I chalked up to luck but with my second visit I'm convinced this guy is for real., He simply cares! He promptly returned my phone call, he had courtesy vehicle not only ready but with a minimum of paper work, my 2016 Odyssey pin striping really added flare, work was performed on time, and I even enjoyed free coffee and popcorn. I was so impressed I even told his boss, Jim Hergenroether to give the guy a raise. More

Logical service support for an aging Honda Odyssey These days it is refreshing to find sage advise at an auto repair shop when discussing maintenance options for a 14 year old Honda Odyssey. At a rece These days it is refreshing to find sage advise at an auto repair shop when discussing maintenance options for a 14 year old Honda Odyssey. At a recent service visit for a steering/suspension issue I worked with Michael Spellman, who carefully described repair options based on safety, economics, and common sense. I appreciate Michael's candor and commitment to keeping a loyal Honda owner satisfied. The work was performed quickly and efficiently. Thank you and keep up the fine work. More