Wilde East Towne Honda - Service Center

Great customer service every time I visit. I purchased a Honda Pilot at Wilde in March, 2015. I received excellent service from that day, forward. I live in Milwaukee, but come to Madison to I purchased a Honda Pilot at Wilde in March, 2015. I received excellent service from that day, forward. I live in Milwaukee, but come to Madison to get my SUV serviced at Wilde because I like the service that much. Most recently, I brought it in for an oil change and car wash. I was greeted by, and worked with, Cheryl Romo that day. She was the epitome of customer service! I've met Cheryl before, and her behavior and attitude is consistent: friendly, efficient, knowledgeable & has a good sense of humor. I was heading out of town on this particular day, and she made sure to mention that to the gentlemen that would be changing my oil, so there wouldn't be any unnecessary delays. There were no delays, but I also felt confident that they did a good job because they called up to Cheryl to make sure to let me know about something they found that another establishment had left behind when changing my oil last. Definitely won't be going back there! I've learned my lesson and will be coming to Wilde for all of my service needs. More

Service on my 2013 Accord Cheryl Romo provides great service and advice on which things need to be taken care of immediately and which we can watch and defer for later. She is Cheryl Romo provides great service and advice on which things need to be taken care of immediately and which we can watch and defer for later. She is knowledgeable of my car and greets me with a smile. I not only got a great deal when I bought my car, but I also got a great service department and people to work with. More

Cheryl Romo and her team's dedication to customer service Thank you so much Cheryl, Nick, and Joe for keeping your Service Center open late to fix our daughter's car so her could get home to MN! Thank you so much Cheryl, Nick, and Joe for keeping your Service Center open late to fix our daughter's car so her could get home to MN! More

Fantastic Customer Service !!! I was taking my family on a vacation to the Dells coming from Milwaukee when my Honda Pilot had trouble just near this dealership, on a Saturday. I c I was taking my family on a vacation to the Dells coming from Milwaukee when my Honda Pilot had trouble just near this dealership, on a Saturday. I could tell there was something seriously wrong as my car could not go above 25 mph. Valerie and Mike in service were outstanding. They realized I was not a regular customer, but they still wanted to do everything they could to take care of me. The loaned me a brand new Honda Odyssey minivan for free so we could make it to the Dells and stay on track for our vacation. In all, this whole disastrous experience just added 30 minutes of time to our trip. They said "just fill up the car with gas upon your return" which was awesome. I then drove back to Madison, picked up my car which was repaired properly and I have been fine ever since. What could have been a really bad weekend, has been replaced with a great vacation and a story of how Valerie and Mike made lemonade out of a lemon. I can only imagine how great they would be to deal with if I lived in the area. They were exceptional to deal with. My whole family was impressed. They made me look like a hero. More

Valerie Rich was helpful. We stopped in for a car wash but Service Advisor Valerie Rich went out of her way to help us with another matter. She was prompt, thorough and very he We stopped in for a car wash but Service Advisor Valerie Rich went out of her way to help us with another matter. She was prompt, thorough and very helpful. More

Very good customer service Good service Did not offerunneccesary service Fair, Feel like family member is taking care of my car only what really need to done !! Thank you v Good service Did not offerunneccesary service Fair, Feel like family member is taking care of my car only what really need to done !! Thank you very much valerie rich !!! More

Kudos to Valerie and Mike. I bought brand new 2015 crv on 11/13/15 from you, on 12/30 began to notice problems with my transmission- not smooth, rpms up and down without even ac I bought brand new 2015 crv on 11/13/15 from you, on 12/30 began to notice problems with my transmission- not smooth, rpms up and down without even accelerating, would shift when on a flat roadway, then D started flashing continuously! Called wild east town, person in service did not seem overly concerned and knew of flashing D. I took it in ASAP and first service guy seemed concerned and said, ''That sounds serious'', my reply, ''It is, this is a brand new car''. The next guy said we should drive it awhile around the area and see how the car acted. The car didn't do what it had been doing, so the guy said take it home and see what happens. I live 90 min from Madison. Honestly, I was very frustrated at this point feeling like I wasn't being listened to. I drove around awhile and decided I was going back to wild shop and demand my car be put on the computer. They earlier said that wouldn't do any good. I went back and no more got out of my car, and by luck Mike walked over and asked what the problem was, I told him and when he heard about the flashing D, he immediately said, ''You've got a problem and asked for a loaner car for me. Finally someone listened! Then Val started working with me and I can not say enough about her concern and help. They worked on the car, called me to get it, Val said if any more problems bring the car back in. I went home and the car started doing the same thing again within 1-2 weeks. I called Val and she started the ball rolling. She got me a loaner car, she called me to let me know the progress of checking my transmission. She wanted to make sure I was satisfied with the loaner car. She eventually called to say they were putting a brand new transmission in my car because the tests confirmed there was a major problem. More than once she said, ''I understand how you feel, you want to feel safe in a car, and that's why you chose to buy new''. Val kept me updated on the progress of the repair and I knew she really did care about my situation. I can not say enough about her commitment, concern, and genuineness. She even made sure they put my car through the car wash before I took it home.Kudos to her and also to Mike. I am so happy to have my car back working wonderfully. I know the east town Honda dealership has my back. Thank you from a happy customer. More

Low tire pressure indicator Always have a great experience. Service personnel are extremely helpful and friendly. Would definitely recommend this dealership to friends and family Always have a great experience. Service personnel are extremely helpful and friendly. Would definitely recommend this dealership to friends and family. A big thank you! More

Such a Positive Experience The team at Wilde East Towne Honda was so kind and efficient. You could tell the team was looking out for the customers needs. They went above and bey The team at Wilde East Towne Honda was so kind and efficient. You could tell the team was looking out for the customers needs. They went above and beyond to serve. More

Something has changed This used to be a great place to go for service. But lately, I have gotten nickel and dimed for everything. I feel the service advisors are now being This used to be a great place to go for service. But lately, I have gotten nickel and dimed for everything. I feel the service advisors are now being directed to find ways to charge the customer. Instead of the service advisors saying " how can we help you today", they might as well just say "how can we charge you today" More