Wilde East Towne Honda - Service Center

Travel Assistance On August 24th my wife and I were on day 2 of a 2 day trip from WV to MN to babysit our grandchildren. We stopped in Madison for lunch and when we r On August 24th my wife and I were on day 2 of a 2 day trip from WV to MN to babysit our grandchildren. We stopped in Madison for lunch and when we restarted our drive we immediately noticed the smell of burning rubber and saw smoke coming our from under the hood of our 2015 CRV. After getting over the shock that our Honda had suffered a premature part failure, we had the car towed to Wilde Honda and explained to the service advisor that we must complete our trip that day and quickly needed information regarding the problem as we would have to make arrangements for a rental car, etc. if the problem could not be diagnosed and repaired that day. Many thanks to service advisor Valerie. She was very kind to us and was able to quickly have our car moved into the repair area where they found the water pump had seized which subsequently caused the drive belt to fail. Fortunately, they had both parts in stock and our car was quickly repaired,(all costs covered by warranty) and we were soon back on the road and able to "complete our mission" of caring for our grandchildren. We had no further issues with our vehicle upon our return drive home. We greatly appreciate the prompt and courteous service by all the staff at Wilde Honda. The facility was very clean and the service waiting area was quite welcoming with many amenities to make the waiting a pleasant experience. We would highly recommend the dealership to those in the Madison area as well as those who are traveling through the area. More

Cheryl Romo, Service Advisor, is a great asset for Wilde. Cheryl is without a doubt one of the most efficient, caring employees I have ever dealt with. Even though she has a great deal of responsibility, she Cheryl is without a doubt one of the most efficient, caring employees I have ever dealt with. Even though she has a great deal of responsibility, she makes you feel like you are the most important person she has to deal with at any given moment. What an asset she is to Wilde East Towne Honda! More

Luis Roman, excellent customer service! Highly recommend! I bought my car about a year ago from Wilde East Honda in Madison, and have been to the service department multiple times for oil changes, car washes, I bought my car about a year ago from Wilde East Honda in Madison, and have been to the service department multiple times for oil changes, car washes, seat damage, repairs, etc. The first time I went to the service department, I had a major coffee spill on my driver seat (after only one month of having my brand new 2016 Honda Civic) and I was very upset about it. Luis Roman immediately took action upon my arrival, and with his great sense of humor and caring & friendly personality, I instantly felt much better about the situation. Since then, I have requested him each time for all my other service work needs. He has gone above and beyond to make sure I'm a happy customer. He has also done an exceptional job with returning phone calls, and always displays an extremely positive attitude. I highly recommend Luis Roman for all your service work! More

Cheryl Romo superb customer service Prior to leaving for military duty last week my check engine light illuminated. I didn't want to risk driving my truck a long distance in the event it Prior to leaving for military duty last week my check engine light illuminated. I didn't want to risk driving my truck a long distance in the event it would break down. I called Cheryl around 5pm heading home from work. She never hesitated and informed me I should bring it in as soon as I could. Cheryl set me up with a loaner car and phoned me a few hours later with the diagnosis. The part required to do the repair would not be in the shop until after I had to leave for military duty. The repairs were completed a day later and I picked up my truck the day I returned from military duty. As always, Cheryl was extremely courteous and professional. In my mind, she went way above and beyond what was expected by having the repairs done quickly and providing me with alternate transportation on very short notice to assure I could complete my military training. She understood my situation and was committed to helping me despite the difficult situation. She could have very easily told me to wait to bring the truck in the following day or even wait until I returned from training. She went out of her way to provide assistance and she did it all with the utmost professionalism and a smile! Please commend her for an outstanding job and customer experience. Thank you Cheryl! More

Why I Never Go Anywhere But Wilde East Honda Cars are complicated. WEH made it simple. It can be very stressful. WEH made it stress free. In my life I have gone and dealt with many dealerships Cars are complicated. WEH made it simple. It can be very stressful. WEH made it stress free. In my life I have gone and dealt with many dealerships and repair shops. This is by far the best one the only one i go to. I am always greeted with a friendly face and a smile. Feel like I am a part of the family when I am there. I am so blessed to get to work with Valerie when I am there. She is the nicest, sweetest and most helpful women. I always know everything is going to be ok and I will be taken care of. She explains everything to me in terms I can understand. I always am included in every step of the process. She knows what she is doing and that is reassuring. She does all this while making you smile and feel loved. She is amazing. Also when I do get it serviced I always have it services by Tim Kesterson. Unsure why is name isn't one I can select below but I give him 5 stars. He is the best service technician in that place has. He is amazing at his job. Whatever is thrown his way he gets it done. He is efficient, reliable, and incredibly mechanically intelligent. I trust him with my life. I also worked with Mike Spellman. He is an amazing guy who makes sure that the cars get serviced in the most excellent manner and that the highest quality service is provided. He does an amazing job making sure the shop runs effectively and smoothly. They both are the best. The most important thing is I leave the shop feeling safe every time he works on my car. I know nothing is going to go wrong once I leave because he worked on it and took care of all the problems. Speaking of problems, had a MAJOR one recently. I bought a used car from WEH a couple months ago and an undiscovered problem surfaced. It had me stressed and worried. So I went to the sales team to see what could be done. I talked to Peter and instantly he made my stress go away. He was very genuine and welcoming. Very nice. He told me he would take care of it. And he is a man of his word. So thankful for him. He is another reason I will continue to come back to this wonderful establishment. The atmosphere and culture this company has build is pretty amazing. I have spent many of hours there and don't regret a second. I enjoy myself when I am there. This place is one of a kind. More

Great dervice Got everything taken care of quickly and efficiently. Everything Edward promised was taken care of just as he said it would be. Very happy with my tre Got everything taken care of quickly and efficiently. Everything Edward promised was taken care of just as he said it would be. Very happy with my treatment here. More

Poor customer service When I took my car for service back in March, Valerie treated me as a professional and her customer service was outstanding and excellent. I'm glad When I took my car for service back in March, Valerie treated me as a professional and her customer service was outstanding and excellent. I'm glad, I was able to work with Val and if I could I would give her 10 stars!! When, my Honda was ready to be picked up (Sat March 4th), unfortunately Valerie wasn't around to help me out. I pulled up in my 2017 Honda loaner car and picked up my 2013, which was fixed. However, I was really disappointed with the way Cheryl treated me. She asked me, if the tank of gas in my loaner was full and mentioned the miles that were driven, which I found unpleasant. The worse part was that my car wasn't even washed, when I went to pick it up. Unfortunately, I have to put a bad review and maybe next time I can go to Zimbrick, which is right around the corner or find another dealer. More

Excellent customer service in my emergency situation! I called Wilde after I unknowingly left my keys in the diaper bag and accidently locked them in my van (with my 1 year old in his carseat!) while we w I called Wilde after I unknowingly left my keys in the diaper bag and accidently locked them in my van (with my 1 year old in his carseat!) while we were out to eat with a friend. Justin was super friendly and had a new key made for me in just minutes. THANK YOU for making a stressful situation so much easier! More

Oil Change I'm writing this review for the service I got from Curtis Olson when I came in for an oil change. He was friendly without being pushy. In the past a I'm writing this review for the service I got from Curtis Olson when I came in for an oil change. He was friendly without being pushy. In the past at the same dealership employees have been pushy explaining why they hope I will give them a 100% review on the survey as they return my car. I find that very unappealing and much prefer the experience today. More

Excellent follow-up and follow through Our relationship started with Wilde East on line. Their response through Vance was excellent and when I visited the dealership Josh handled all of my Our relationship started with Wilde East on line. Their response through Vance was excellent and when I visited the dealership Josh handled all of my questions professionally and thoroughly. We decided to go through with the sale because we got the vehicle we wanted but also because the overall experience and atmosphere was as good as it gets. Karen in finance was great. Felt like just stopping in to say hi today because she was so friendly when we handled the paperwork. I'm still amazed I bought an extended warranty, but after discussing it with her I felt like it was the right decision. Of course I'll be happy to never need it. The follow-up has been even more of the same - ensuring we are satisfied and making sure any questions are addressed. We just had some purchased options installed today and Cheryl in service couldn't have been more friendly and interested. It's makes you feel pretty special when you pull in and someone opens your door and introduces themselves by saying your name. That shows they care and it is appreciated. After our options were installed I had a question about one of the features and Josh was prepared and took the time to ensure the feature was working properly and I understood how to use it moving forward. Everyone we have dealt with at Wilde East has been a professional. Doing the simple things well, recognizing people and enjoying what they do. Unfortunate to say but it's unusual these days. Keep it up! More