Wilde East Towne Honda - Service Center

My husband and I have an old Honda van and we have brought it twice already to Wilde East Towne Honda for a recall and then a dashboard light that was on. Both times, we talked to Darius Golden, who i brought it twice already to Wilde East Towne Honda for a recall and then a dashboard light that was on. Both times, we talked to Darius Golden, who is AWESOME. He's very nice, attentive, explains everything you need to know about whatever problem the car has and he'll explain you what's gonna happen. Great service. This dealer is not the closest to our house, but we prefer it because of the very satisfying service. More

The service department is great. They're fast, efficient, honest, and do great work. They patiently answer every question and work hard to get you the best service for the best price. honest, and do great work. They patiently answer every question and work hard to get you the best service for the best price. More

November 2020 - Driving into Wilde Honda East Towne Honda, Madison service garage, Service Advisor, Darius Golden, stood out.  He looked so friendly, I was drawn to him immediately. And he was certainl Honda, Madison service garage, Service Advisor, Darius Golden, stood out.  He looked so friendly, I was drawn to him immediately. And he was certainly that; friendly, courteous, and polite. Darius is a good listener since every item I asked to be done had been completed. Some past experiences at other dealerships have included being told my vehicle was done, then arriving to pick it up only to discover that a service I had asked for was either missed or not included on the service order at all. Both resulting in my time being wasted in their waiting area or by having to return another time. Darius kept in contact updating me with each serviced item including repairs the technician and he recommended for my Odyssey. Darius answered my questions and explained the repairs in a way that I understood then provided me with a repair estimate. I was truly impressed with Wilde Honda's Service Advisor, Darius Golden, and will certainly ask for him for all my future Odyssey servicing. Keith / Madison More

Hands down! The best customer service of anyone - not just the dealership business. Cheryl Romo scheduled my service, was there when I checked in, and ushered me through the process until the car was do just the dealership business. Cheryl Romo scheduled my service, was there when I checked in, and ushered me through the process until the car was done. They even washed my car! What a wonderful place! More

We have owned our Odyssey for five years now and every time we bring it in our service has been excellent. This time, when I pulled in, Darius came up and greeted me and he remembered my name. That means time we bring it in our service has been excellent. This time, when I pulled in, Darius came up and greeted me and he remembered my name. That means a lot. I have decided to purchase a new vehicle and I will be coming to Wilde because of him. Thank you Darius! More

We want to personally thank Darius Golden! Darius helped us when our Odyssey broke down on our trip from Minnesota to Wisconsin. As an out town traveller we were so grateful for his time and suppor helped us when our Odyssey broke down on our trip from Minnesota to Wisconsin. As an out town traveller we were so grateful for his time and support while we sorted out what to do with our Honda. He made this stressful event less stressful. We recently had family move to the Madison area and we will be recommending them to the Wilde East Towne Honda Dealership and in particular Darius Golden. Thank you Darius! More

When I recently arrived for an appointment, we ran into a scheduling conflict. What could have turned into a negative experience turned into a positive one based on the professional manner of Darius G and scheduling conflict. What could have turned into a negative experience turned into a positive one based on the professional manner of Darius G and James H. As a female in a car dealership I expected the problem to be put off and sent on my way. Instead, they treated me kindly and respectfully and made the appointment happen. This is how is should be. Wilde Honda truly has outstanding customer service and I trust them completely. Thank you Darius and Jim!! More

PROBLEM SOLVERS! I had a major problem with a 2019 Ridgeline I purchased at Wilde East Town Honda. I chose it because it had Honda Sensing, a safety feature I wanted i I had a major problem with a 2019 Ridgeline I purchased at Wilde East Town Honda. I chose it because it had Honda Sensing, a safety feature I wanted in anticipation of a 1600+ mile trip pulling a trailer, and because it had every other feature i wanted in the last vehicle I’ll ever buy. Two months later, my trailer was ready two hours away. On the way back, pulling the trailer for the first time, I wanted to have the experience of using Honda Sensing. But I couldn’t figure out how to access it, so several days later I went to the dealership to have them walk me through it. The manager immediately realized that it wasn’t installed in my vehicle. “What?!?”, quoth I, looking for the vehicle description that I had printed out. Sure enough, Honda Sensing was listed. Here’s the thing: the manager immediately took the page to the owner, who authorised a generous solution that was easy to accept. Everyone was apologetic and sincere, and earned my trust. I had installed a cap on the 2019, and they arranged for the cap dealer to move it to the 2020 Ridgeline. Kudos especially to Sam Carpenter, who went above and beyond every step of the way. This is a First Class dealership in every way, and, in this current environment of a pandemic, every CDC guideline is observed. Masks for every employee, cleaning stations set up, social distancing, et al. Sam used antiseptic wipes to clean any touch surfaces for me prior to being seated at his desk, and provided a cleaned pen for my sole use. More

good customer service I always have a good experience with Cheryl getting the job done in a short amount off time. She explains the issue in easy to understand language an I always have a good experience with Cheryl getting the job done in a short amount off time. She explains the issue in easy to understand language and I end up with a car wash besides. I can feel confident about bringing my honda fit in for service. More

Impeccable Service I cannot recommend Wilde East Towne Honda more! We were traveling from Michigan to Minnesota and were in an accident just south of the dealership. Aft I cannot recommend Wilde East Towne Honda more! We were traveling from Michigan to Minnesota and were in an accident just south of the dealership. After pulling into the service center, someone took a look at our Honda van and within minutes, it was brought down to the shop. It was determined that we had a cracked radiator. Immediately a part was ordered, picked up, and within a few hours, we were back on the road with a working vehicle. Alan Reichert's service that day was outstanding. The care and concern he showed for our family made a stressful situation, doable. He went above and beyond to ensure we had what we needed during the wait and ensured we could continue in our travels. I can't say enough encouraging words about the entire staff at Wilde East Towne and HIGHLY recommend this dealership! More